Find Customer success specialist Jobs in Dublin County Dublin

Customer Experience Coordinator
The Fruit People —DUBLIN 11, County Dublin
- €40,000–€42,000 a year
- Full-time
- Hospitality
- Customer service
- Food service experience
Quick apply
Junior Project Manager
Yellowcom —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- No degree
- Communication skills
- Time management
- Employee discount
Quick apply
6d
Customer Success Specialist- ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- Business
- Communication skills
Order Management Specialist- ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Renewals Specialist/ ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- English
- Organisational skills
Banking API Operations Specialist
Circit Limited —Dublin, County Dublin
- Full-time
- Remote
- Azure
- DevOps
- SQL
Quick apply
IT Operation Specialist
Elwood Roberts —Dublin, County Dublin
- €35,000–€40,000 a month
- Full-time
- Spanish
- Microsoft Excel
- Management
Quick apply
Inbound Specialist
Sandvik —Dublin, County Dublin
- Full-time
- Hybrid work
- Inventory control
- ERP systems
- English
- Annual leave
- Gym membership
13d
In-House Training Specialist
Field Management Ireland —DUBLIN 14, County Dublin
- €45,000–€52,000 a year
- Full-time
- Sales
- Customer service
- No degree
Quick apply
Senior CRM Specialist
Grandstand —Dublin, County Dublin
- Remote
- No degree
- Organisational skills
- AI
- Gym membership
Quick apply
Client Relationship Management Associate, Assistant Vice President - State Street Investment Management
State Street —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
10h
Specialist, Premium Support (French/English)
Airbnb —Dublin, County Dublin
- €45,000 a year
- Weekend availability
- Remote
- Hospitality
- Google Suite
- Management
Quick apply
Specialist I, Investor Services AML FTC
SEI Investments —Dublin, County Dublin
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
Accounts Receivable Specialist
Keelings —Saint Margaret's, County Dublin
- Full-time
- Microsoft Excel
- No degree
- Phone etiquette
- Annual leave
Quick apply
Inside Sales Specialist/ ServiceNow
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Oracle
- Sales
- Customer service
Rewards & Survey Specialist
WTW —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Senior Talent Acquisition Specialist (6 Month Contract)
Clio —Dublin, County Dublin
- €74,600–€101,000 a year
- Full-time
- Human resources
- Recruiting
- Analytics
Senior Onboarding Specialist-Slack
Salesforce —Dublin, County Dublin
- Full-time
- Salesforce
- Mentoring
- AI
Business Development Representative – Dublin Based, Fully Remote
TeamFeePay —Dublin, County Dublin
- Full-time
- Remote
- CRM software
- Sales
- English
- Free parking
Quick apply
12d
Learning & Development Specialist
Woodie's —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
12d

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Customer Experience Coordinator

The Fruit People -
DUBLIN 11, County Dublin

Quick apply

Job details

Full-time
€40,000–€42,000 a year

Qualifications

Hospitality
Sales support
Customer service
Food service experience
Organisational skills
HubSpot
Account management
Communication skills

Full job description

Customer Experience Coordinator

About The Fruit People

The Fruit People is one of Ireland’s leading workplace food and beverage providers, delivering fresh fruit, healthy snacks, pantry supplies, coffee and catering to over 1,200 businesses across Ireland.

Our mission is to create happier, healthier workplaces through exceptional products and even better customer service. We are looking for an experienced B2B professional who genuinely enjoys building client relationships, brings a strong passion for food, catering and hospitality, and leverages CRM tools to deliver consistently proactive customer management.

About the Role

This is a high-touch, tech-enabled B2B customer relations position. As Customer Experience Coordinator, you will play a central role in managing client relationships and ensuring every account receives a seamless experience from onboarding through to daily execution.

You will manage B2B customer communications through our CRM platform, coordinate complex catering requests, resolve escalated queries, and work closely with Operations and Account Managers to maximize account retention and satisfaction.

This role is ideal for someone who is highly organized, proficient with CRM systems, calm under pressure, and motivated by maintaining high standards of service.

What You’ll Do

B2B Customer Management Experience

Proactively manage a portfolio of B2B accounts, acting as the primary point of contact for client enquiries, order amendments, and special requests
Own the end-to-end customer journey, leveraging HubSpot to track interactions, anticipate client needs, and ensure seamless service delivery
Resolve escalated client queries and complaints professionally, turning challenges into retention opportunities
Collaborate with the Operations team to ensure order accuracy, timing, and service consistency

Catering Coordination Menu Management

Manage end-to-end catering enquiries from quotation through to delivery coordination
Partner with food and beverage suppliers to ensure product quality, dietary accuracy, and on-time fulfillment
Recommend tailored menu options based on client preferences, seasonal campaigns, and dietary requirements
Support the rollout of seasonal catering offerings and workplace event packages
CRM Customer Administration

Drive HubSpot data accuracy, managing customer profiles, pipeline status, and communication logs
Support seamless new client onboarding, account setup, and recurring order workflows
Generate monthly reporting on customer feedback, check-ins, and account health metrics
Assist with administrative workflows including customer manifests and tender submission documentation

Customer Delight Retention

Coordinate targeted client appreciation initiatives, corporate gifting, and seasonal engagement campaigns
Work alongside Account Managers to conduct proactive client follow-ups and identify growth opportunities
Track and report monthly on "Delight Moments" and client satisfaction benchmarks

Commercial Awareness

Identify opportunities where clients would benefit from additional product lines or expanded services
Pass qualified upsell and expansion opportunities to Account Managers and Coffee Growth Specialists

What Success Looks Like

In this role, success means:

Establishing yourself as a trusted, highly responsive contact for corporate clients
Maintaining clean, actionable customer data and reporting within HubSpot
Driving high rates of customer retention through prompt problem-solving and proactive communication
Ensuring smooth execution across all catering and workplace food orders

Required Skills and Experience

Minimum 3+ years of experience in B2B customer service, account management, or high-volume hospitality/catering coordination
Hands-on experience using HubSpot(or a similar CRM) to manage customer communications, workflows, and reporting
Demonstrated ability to manage B2B client relationships with strong conflict-resolution skills
Excellent organizational skills with meticulous attention to detail
Strong verbal and written communication skills with a commercial mindset

Nice to Have

Direct experience in corporate event planning or large-scale catering management
Working knowledge of dietary requirements, allergen standards, and corporate food service
Experience supporting sales or account management teams in a growing business

Personal Qualities

A genuine passion for client care and exceptional service delivery
A positive, solutions-oriented approach to daily operations
The ability to stay poised and focused in a fast-paced environment
Strong collaborative skills and a dedication to team success

Working at The Fruit People What We Offer

At The Fruit People, you will join a team focused on helping workplaces across Ireland feel healthier, more welcoming and better supported. If you enjoy building corporate relationships and want to be part of a business that values quality and care, this role offers the opportunity to make a direct impact.

We Offer:

Salary:€40,000 to €42,000 DOE

Schedule:Monday to Friday

Career:Development and growth opportunities

Health:Health Insurance contribution

Future: Pension contributions

Culture: Collaborative, team-first environment

has context menu

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Refine Your Search

customer success specialist jobs in dublin county dublin

Customer Experience Coordinator

Junior Project Manager

Customer Success Specialist- ServiceNow

Order Management Specialist- ServiceNow

Renewals Specialist/ ServiceNow

Banking API Operations Specialist

IT Operation Specialist

Inbound Specialist

In-House Training Specialist

Senior CRM Specialist

Client Relationship Management Associate, Assistant Vice President - State Street Investment Management

Specialist, Premium Support (French/English)

Specialist I, Investor Services AML FTC

Accounts Receivable Specialist

Inside Sales Specialist/ ServiceNow

Rewards & Survey Specialist

Senior Talent Acquisition Specialist (6 Month Contract)

Senior Onboarding Specialist-Slack

Business Development Representative – Dublin Based, Fully Remote

Learning & Development Specialist

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