Find Customer service team leader Jobs in Dublin County Dublin

Client Service Manager - CPM Ireland
CPM Ireland —Dublin, County Dublin
- €70,000–€85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Fuel card
Quick apply
Cash Customer Service – Account Manager
BNP Paribas —Dublin, County Dublin
- Full-time
- English
- Organisational skills
- Communication skills
- Annual leave
6d
Head of Customer Solutions, Payments and Retention
Peninsula —Dublin, County Dublin
- Up to €75,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
1d
EMEA Financial Institutions Client Experience Team Leader
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- No degree
Customer Experience Advisor - Part time
PrepayPower —Sandyford, County Dublin
- €29,000 a year
- Part-time
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
4d
Learning Programme Manager
Digital Learning Institute —Dublin, County Dublin
- €40,000–€45,000 a year
- Full-time
- Hybrid work
- Project management
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
SALES ADVISOR - CLERYS (PART-TIME)
H&M —Dublin, County Dublin
- Part-time
- Employee assistance program
- Employee discount
Quick apply
1d
Electricity Sales Advisor
PrepayPower —Sandyford, County Dublin
- €34,000–€49,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Head of Sales & Customer Service
Glanmore Foods —DUBLIN 15, County Dublin
- Full-time
- Sales
- Customer service
- Food service experience
- Free parking
- Employee assistance program
SALES ADVISOR - SWORDS (PART-TIME)
H&M —Swords, County Dublin
- Part-time
- Employee assistance program
- Employee discount
Quick apply
1d
Associate Account Manager
OpenTable —Dublin, County Dublin
- €45,000–€55,000 a year
- Remote
- Hospitality
- Sales
- Salesforce
- Annual leave
- Employee discount
Quick apply
Back office Sales Administrator
123ink.ie —Finglas, County Dublin
- €32,000 a year
- Full-time
- Sales
- English
- Microsoft Office
Quick apply
13d
Team Lead - Customer Success & Account Management
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Sales
Quick apply
6d
Customer Support Associate I
4G Clinical, LLC —DUBLIN 18, County Dublin
- Holidays
- Computer Science
- Customer service
- Windows
Quick apply
7d
Customer Service Representative
United Drug —Dublin, County Dublin
- Full-time
- Employee assistance program
Quick apply
1d
Assistant Manager | Team Leader
Woodie's —Coolock, County Dublin
- Weekend availability
- Sales
- Annual leave
- Sick pay
Student Advisor
ILSC Education Group —Dublin, County Dublin
- €33,500 a year
- Full-time
- Remote
- Spanish
- Customer service
- English
Quick apply
Customer Care Associate
United Drug —Citywest, County Dublin
- Full-time
- Hybrid work
- Microsoft Office
- Phone etiquette
- Communication skills
Quick apply
11d
Driver Team Leader
Sixt Rent a Car —Dublin, County Dublin
- €15 an hour
- Full-time
- Inventory control
- Customer service
- English
- Annual leave
- Employee assistance program
Quick apply
1d
Customer Service Manager
International Workplace Group plc —Dublin, County Dublin
- Full-time
- Sales
- English
- In-person
7d

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Client Service Manager - CPM Ireland

CPM Ireland -
Dublin, County Dublin

Quick apply

Job details

Full-time
€70,000–€85,000 a year

Benefits

Fuel card
Company car

Qualifications

Microsoft Powerpoint
Microsoft Excel
Sales
Microsoft Office
Inside sales
IT
Account management
Time management

Full job description

Overview

The focus of this senior leadership role is to provide visible and “hands-on” ownership of key client relationships, while leading sales and operations teams to enable and drive performance that exceeds client expectations. As a CPM Client Service Manager, you will add value and insight beyond the agreed KPIs. You will develop strong CPM-Client relationships and oversee execution of high-quality service delivery underpinned by excellent sales performance. You will enable growth for CPM and a positive return on investment for our clients. You will work closely with CPM’s senior management team to grow revenue and control costs.

Critically, you will be a senior leader within CPM, living our values while driving, improving and growing both our business and our clients’ businesses.

Benefits:

Basic Salary up to €70,000
Commission - €15,000
Company Car
Fuel Card
Lunch Allowance

The Primary Responsibilities for This Role Are:

Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity across your accounts.
Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset.
Oversee recruitment, training and compliance across the team.
Optimise revenue and costs to ensure ROI targets are met for CPM and our clients.
Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting.
Generate new opportunities for revenue streams within the business.
Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards.
Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights.
Use reporting data to provide insights for the client to drive their business forward.
Assist the business by participating in other group projects.
Undertake to learn new ways of working to support evolving company needs and client expectations.

Qualifications

Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment and/or two+ years of experience in client or account management.
Experience providing coaching and development support to a sales team.
Strong IT skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint.

Essential

Passion for sales, with an ability to work both autonomously and create strong relationships.
Motivation to provide consistently excellent sales results for our client, and to meet and exceed agreed targets on client service, execution and reporting.
Ability to motivate others to perform at best-in-class levels.
High attention to detail.
Flexible in approach to work practices, including willingness for travel and field work as required.
Commitment to continual personal and team development.
Skill with coaching and developing people to maximise their motivation, performance and competencies.
Strong time management and organisation skills.
Initiative and ability to perform independently and without direct supervision.
Problem solving skills and a drive to identify and implement new ways of working.
Ability to communicate effectively with people from different business areas including office and field team, client contacts, customers and colleagues.
Ability to influence decision makers to the benefit of CPM and clients.

Measures of Success

100% KPI target achievement quarterly and annually, including sales volume, headcount, staff retention, active rate and compliance.
On-time, accurate reporting completion for both CPM and our clients.
Excellent results on both the client and employee annual engagement surveys, reflecting the culture, morale and performance of the team.
Identify and implement one new or improved way of working each quarter which will add value to our clients and/or improve CPM ways of working.
Drive revenue for the business by maintaining and growing, where appropriate, the client budget.

Quick apply

Refine Your Search

customer service team leader jobs in dublin county dublin

Client Service Manager - CPM Ireland

Cash Customer Service – Account Manager

Head of Customer Solutions, Payments and Retention

EMEA Financial Institutions Client Experience Team Leader

Customer Experience Advisor - Part time

Learning Programme Manager

SALES ADVISOR - CLERYS (PART-TIME)

Electricity Sales Advisor

Head of Sales & Customer Service

SALES ADVISOR - SWORDS (PART-TIME)

Associate Account Manager

Back office Sales Administrator

Team Lead - Customer Success & Account Management

Customer Support Associate I

Customer Service Representative

Assistant Manager | Team Leader

Student Advisor

Customer Care Associate

Driver Team Leader

Customer Service Manager

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