Find customer service operations Jobs in dublin county dublin

Head of Compliance
FNZ —Dublin, County Dublin
- Full-time
- No degree
- Leadership
- Communication skills
Customer Service Assistant - Dublin City Center
BoyleSports —DUBLIN 1, County Dublin
- Customer service
- Communication skills
Quick apply
1h
2026 Event Team - Customer Care- Dublin
Sword Security —Dublin, County Dublin
- €14.25–€15.25 an hour
- Weekend availability
- Communication skills
Quick apply
Customer Service Representatives Dublin (Logistics)
STL Logistics —DUBLIN 8, County Dublin
- Full-time
- Microsoft Excel
- Customer service
- Salesforce
Quick apply
10h
Store Assistant
Aldi —Ballyfermot, County Dublin
- €16.01–€17.75 an hour
- Customer service
- Annual leave
8d
Customer Service Team Leader - SKY
Actavo —Dublin, County Dublin
- €35,000 a year
- Microsoft Office
- No degree
- IT
- Employee assistance program
- Referral programme
8d
Retail Merchandising Analyst
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- €40,000–€50,000 a year
- Full-time
- Microsoft Excel
- Merchandising
- Sick pay
Quick apply
Receptionist / Admin
Aramark Ireland —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3h
Customer Service Assistant - Swords
BoyleSports —Swords, County Dublin
- Customer service
- Communication skills
Quick apply
1h
Customer Service Specialist
FOODHUB —Dublin, County Dublin
- €30,000–€35,000 a year
- Full-time
- Customer service
- English
- Data entry
- Annual leave
- Gym membership
Quick apply
6h
MASSIMO DUTTI OPERATIONS MANAGER
INDITEX —Dublin, County Dublin
- Full-time
- Customer service
Quick apply
Blinds Operations Coordinator
Kavanagh's —Dublin, County Dublin
- Up to €36,000 a year
- Full-time
- Customer service
- No degree
- Communication skills
- Store discount
- Flexitime
Quick apply
13d
Operations Manager - Zara Home Dublin
INDITEX —Dublin, County Dublin
- Full-time
Quick apply
Dispatch Agent (Operations) - FULL TIME - IRE
Swissport International AG —Swords, County Dublin
- €16.99 an hour
- Weekend availability
- No degree
- Organisational skills
- Communication skills
- Free parking
- Employee assistance program
Car Park Supervisor
Westwood Club —Leopardstown, County Dublin
- €14.15 an hour
- Full-time
Quick apply
Customer Service Assistant - Coolock
BoyleSports —Coolock, County Dublin
- Customer service
- Communication skills
Quick apply
1h
Customer Service Administrator
Irish Life Financial Services Limited —Dublin, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Test Centre Administrator
Prometric —DUBLIN 1, County Dublin
- Part-time
- Customer service
Quick apply
Transport Planner
Gist Limited —Clonshaugh, County Dublin
- €43,589 a year
- Day shift
- Communication skills
- Employee assistance program
14d
Warehouse Administrator
OToole Transport —DUBLIN 15, County Dublin
- €40,000–€42,000 a year
- Full-time
- Customer service
- Data entry
- Organisational skills
Quick apply
14d

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Head of Compliance

FNZ -
Dublin, County Dublin

Apply Now

Job details

Full-time

Qualifications

Leadership
Communication skills

Full job description

Location: Dublin
Working Pattern: Hybrid (3-days on site)

Role: Head of Compliance (PCF12)

Role Description

The Risk and Compliance function exists to enable the FNZ Group to safely achieve its strategic objectives and protect value; to support the growth and delivery of services and propositions to the quality our clients and regulators expect.

This role has been created in order to:

Reporting into a Chief Risk Officer, this post sits within the second line of defence (2LOD) risk and compliance function and can shape the risk and compliance approach within FNZ. This role will provide insight, oversight and challenge on risk and compliance matters.
The role has intensive stakeholder engagement both with the business and externally e.g., regulators, shareholders and clients.
Key responsibilities will focus on supporting the [regional] business with its immediate and ongoing Risk and Compliance obligations. The role will require the provision of risk and compliance advice business initiatives and engagements, as well as undertaking monitoring, oversight and advice to ensure appropriate compliance and risk management practices are adopted, implemented and embedded.

Specific Role Responsibilities

The position will provide management of Risk and Compliance related matters to ensure that practices, systems and documentation comply with the law and regulation, contractual obligations and applicable codes of practice.
Develop approaches to address regulatory development and other risk and compliance change requirements.
Analyse new legislation, determine the impact on FNZ and its customers and liaise with business partners to ensure successful implementation.
Deliver the Group Risk Management Framework.
Represent risk and compliance at appropriate regional governance committees and boards.
Assist in the promotion of a positive risk and compliance culture throughout the region through support, education and training to staff.
Development and management of annual compliance monitoring and assurance plans.
Provide advice, monitoring and challenge to key business stakeholders in implementing the Group Risk Management Framework.
Engaging with colleagues on a global basis, to ensure consistency of approaches across all FNZ regions.
Clear, accurate and timely risk and compliance management information/reporting is delivered

Functional Area Responsibilities

Managing a team within the [region] risk and compliance function.
Managing team resources, planning and recruiting new staff as and when workload dictates.
Carry out staff performance reviews, identifying staff development and training needs and devising development programmes.
Champion FNZ’s goals and values.
Supporting the team’s efforts to succeed.
Balance team and individual responsibilities.
Exhibit objectivity and openness to others' views.
Provide second line of defence advice, oversight and challenge.
Oversight of compliance with regulations and law, including Privacy and Data Protection.
Ensuring there is robust risk and compliance management in place for [regional] significant and business critical change projects.

Experience Required

Primary requirements

In-depth knowledge of the [regional] financial services regulatory regimes.
5-10 years’ experience in working at a senior level within a regulated environment.
Significant previous experience of proven leadership and managerial experience, with the ability to lead and develop teams.
Knowledge of applicable [regional] regulatory requirements.
Professional or industry relevant qualification.
Excellent knowledge of risk and compliance best practices.
Experience in engaging with [regional] regulators.
Experience in analysing complex risk and compliance issues and reporting.
Well-developed relationship management and interpersonal skills essential for managers in large institutions and a proven record of obtaining stakeholder buy in across all levels of the business.
Strong communication skills to be able to engage directly with the business, clients and other external parties.
'Hands on’ attitude, proactive ‘can do’ approach, and the ability to get the job done.
Ability to understand the commercial impact/benefits of regulatory and contractual compliance and risk obligations.
Excellent attention to detail.
Numerate.

If this role aligns with your experience and longer‑term career objectives, we encourage you to submit an application at the earliest opportunity.

Closing date: 24 April

LI-KS1

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.4 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.

Apply Now

Refine Your Search

customer service operations jobs in dublin county dublin

Head of Compliance

Customer Service Assistant - Dublin City Center

2026 Event Team - Customer Care- Dublin

Customer Service Representatives Dublin (Logistics)

Store Assistant

Customer Service Team Leader - SKY

Retail Merchandising Analyst

Receptionist / Admin

Customer Service Assistant - Swords

Customer Service Specialist

MASSIMO DUTTI OPERATIONS MANAGER

Blinds Operations Coordinator

Operations Manager - Zara Home Dublin

Dispatch Agent (Operations) - FULL TIME - IRE

Car Park Supervisor

Customer Service Assistant - Coolock

Customer Service Administrator

Test Centre Administrator

Transport Planner

Warehouse Administrator

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