Find Customer experience leader Jobs in Dublin County Dublin

EMEA Financial Institutions Client Experience Team Leader
Citi —Dublin, County Dublin
- €85,600 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- No degree
Student Advisor
ILSC Education Group —Dublin, County Dublin
- €33,500 a year
- Full-time
- Remote
- Spanish
- Customer service
- English
Quick apply
Client Service Manager - CPM Ireland
CPM Ireland —Dublin, County Dublin
- €70,000–€85,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Fuel card
Quick apply
Customer Support Associate I
4G Clinical, LLC —DUBLIN 18, County Dublin
- Holidays
- Computer Science
- Customer service
- Windows
Quick apply
10d
Key Leader | Dublin
Lululemon —Dublin, County Dublin
- €16.60–€21.84 an hour
- Weekend availability
- Sales
- Supervising experience
- Bachelor's degree
- Annual leave
- Employee discount
Part Time Sales Associates, Calvin Klein - Dundrum Mid-Week availability 4 hour shifts
Calvin Klein —Dundrum, County Dublin
- Part-time
- Communication skills
- Retail sales
Senior Executive Assistant
Clio —Dublin, County Dublin
- €69,400–€94,000 a year
- Full-time
- Spanish
- Google Suite
- Communication skills
Customer Experience Advisor - Full time
PrepayPower —Sandyford, County Dublin
- €29,000 a year
- Full-time
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
7d
Team Leader, Millennium Walk, 20 Hours
Mad Egg Company Group —DUBLIN 1, County Dublin
- €15.30 an hour
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
Quick apply
1d
Host Leader
Point A Hotels —Dublin, County Dublin
- €36,000 a year
- Full-time
- Customer service
- Communication skills
- Hotel experience
- Annual leave
Quick apply
4d
Customer Trust Incident Response Manager
Autodesk —Dublin, County Dublin
- €81,000–€118,800 a year
- Full-time
- Communication skills
14d
Associate Account Manager
OpenTable —Dublin, County Dublin
- €45,000–€55,000 a year
- Remote
- Hospitality
- Sales
- Salesforce
- Annual leave
- Employee discount
Quick apply
Electricity Sales Advisor
PrepayPower —Sandyford, County Dublin
- €34,000–€49,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Customer Success Operations Manager, EMEA
Okta —Dublin, County Dublin
- €80,000–€110,000 a year
- Data analysis skills
- Analysis skills
- AI
- Annual leave
Customer Success Enablement Manager - EMEA
Okta —Dublin, County Dublin
- €56,000–€77,000 a year
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
Contact Centre Agent- Part Time-1
Europcar —Dublin, County Dublin
- Part-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance program
Team Member, HR Support Centre
ESB —Dublin, County Dublin
- €33,500–€40,200 a year
- Full-time
- Customer service
- Microsoft Office
- No degree
12h
Customer Retention Sales Executive
PrepayPower —Sandyford, County Dublin
- €32,000–€34,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- No degree
- Annual leave
- Employee assistance program
Quick apply
Operations Manager
Ground Control —Dublin, County Dublin
- Monday to Friday
- Hybrid work
- Leadership
- Annual leave
- Life insurance
Quick apply
Retail Sales Associate (part-time)
Canada Goose UK Retail Limited, Ireland Branch —Dublin, County Dublin
- €14.92 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
7h

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EMEA Financial Institutions Client Experience Team Leader

Citi -
Dublin, County Dublin

Apply Now

Job details

Full-time
€85,600 a year

Qualifications

Customer service
Process improvement
Analysis skills
Mentoring
Leadership
Communication skills
Banking

Full job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

The Customer Service Senior s accountable for people leadership, client experience, operational performance, risk management, stakeholder engagement, and continuous improvement, while ensuring their team delivers exceptional service and achieves business objectives.

Responsibilities include:

Leadership & People Management

Lead, coach, and develop a team of Service Officers to achieve high performance.
Manage staffing levels, workload distribution, and resource planning.
Conduct performance reviews, provide feedback, and support career development.
Drive employee engagement, accountability, succession planning and where applicable lead teams effectively through change and operational challenges.

Client Relationship Management

Act as an escalation point for complex client issues and service recovery situations.
Build and maintain strong relationships with strategic clients and senior stakeholders.
Ensure client needs are met, and service levels consistently exceed expectations.
Monitor client satisfaction and Voice of the Customer (VOC) feedback to identify improvement opportunities.

Operational Excellence

Manage day-to-day service delivery and operational performance.
Monitor key service metrics, KPIs, productivity, quality, and turnaround times.
Work with team to identify trends, root causes, and improvement opportunities and drive process optimization, automation, and digital adoption initiatives.

Risk & Control Management

Maintain a strong control environment and ensure adherence to policies and procedures.
Manage operational incidents, complaints, and regulatory requirements.
Ensure compliance with applicable laws, regulations, and internal governance standards.
Assess and mitigate operational risks while safeguarding client and firm interests.

Stakeholder Management

Collaborate with Product, Operations, Technology, Compliance, Coverage, and Service teams.
Influence stakeholders to resolve issues and drive positive client outcomes.
Lead cross-functional initiatives and organizational change programs.

Strategic & Business Leadership

Understand the broader business strategy and how the team contributes to business goals and drive transformation initiatives and continuous improvement.
Leverage data, technology, and AI-enabled solutions to enhance operational performance.

Qualifications:

Relevant customer service manager experience
Leadership experience
Financial Services experience preferred
Consistently demonstrate clear and concise written and verbal communication
Proven ability to lead, motivate, develop high-performing teams in a fast-paced environment and develop future talent and succession plans.
Strong coaching, mentoring, and performance management skills.
Ability to build an inclusive, engaged, and accountable team culture.
Excellent communication and influencing skills across all organizational levels
Ability to build trusted partnerships with senior client stakeholders.
Strong client focus with a proven track record of managing strategic and complex Financial Institution relationships.
Ability to identify opportunities to enhance the client experience and drive client advocacy.
Strong knowledge of Financial Institutions clients and the transaction banking landscape.
Understanding of Payments, Cash Management, SEPA, SWIFT, Instant Payments, API Connectivity, Liquidity Management, and Digital Channels.
Demonstrated ability to manage operational performance against key service metrics and KPIs.
Experience driving productivity, quality, service level management, and process improvement initiatives.
Strong analytical skills with the ability to identify trends, root causes with a focus on continuous improvement.
Ability to leverage data, technology, and AI-enabled solutions to improve client and operational outcomes.
Demonstrates sound judgement, balance strategic priorities with day-to-day operational demands.
Strong understanding of operational risk and control frameworks and ability to maintain a strong control environment while delivering excellent client service.
Demonstrates curiosity, innovation, and a willingness to challenge the status quo.

Success Profile

The successful candidate will be a client-centric leader with strong business acumen, operational expertise, and a passion for developing people. They will demonstrate the ability to drive service excellence, strengthen client relationships, lead through change, and deliver sustainable improvements that support both client and business objectives.

What we can offer you:

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-EŁ1

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Primary Location Full Time Salary Range:

85 600,00 € - 128 400,00 €

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

customer experience leader jobs in dublin county dublin

EMEA Financial Institutions Client Experience Team Leader

Student Advisor

Client Service Manager - CPM Ireland

Customer Support Associate I

Key Leader | Dublin

Part Time Sales Associates, Calvin Klein - Dundrum Mid-Week availability 4 hour shifts

Senior Executive Assistant

Customer Experience Advisor - Full time

Team Leader, Millennium Walk, 20 Hours

Host Leader

Customer Trust Incident Response Manager

Associate Account Manager

Electricity Sales Advisor

Customer Success Operations Manager, EMEA

Customer Success Enablement Manager - EMEA

Contact Centre Agent- Part Time-1

Team Member, HR Support Centre

Customer Retention Sales Executive

Operations Manager

Retail Sales Associate (part-time)