Find Conversion manager Jobs in Dublin County Dublin

Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
Marketing Manager
The Hot Box Sauna —Dublin, County Dublin
- Weekend availability
- Marketing
Quick apply
Senior Business Development Manager
Heterochem Dist Ltd —Baldoyle, County Dublin
- €75,000–€90,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- English
- Free parking
Quick apply
Product Owner
CarTrawler —Dublin, County Dublin
- Hybrid work
- Agile
5d
Lead Conversion Manager
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Business development
Quick apply
Senior Brand Manager
Irish Distillers International Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Hospitality
- Marketing
- No degree
- Annual leave
Quick apply
Area Manager, Women's & Men's Health
M.E.D Surgical Limited IRL —Dublin, County Dublin
- Full-time
- Sales
- Marketing
Quick apply
10d
Area Sales Manager
Potter Cowan —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Sales
- Kitchen experience
Quick apply
Business Development Manager
RSM —Dublin, County Dublin
- Sales
- Business development
Quick apply
Surgical Business Development Manager
M.E.D Surgical Limited IRL —Dublin, County Dublin
- Full-time
- Business development
Quick apply
Regional Manager / Dental Sector
Total Dental Ireland —Dublin, County Dublin
- €40,000–€46,000 a year
- Full-time
- Hybrid work
- English
Quick apply
8d
Product Manager
River Island —Dublin, County Dublin
- Weekend availability
- Sales
- Leadership
- Time management
- Annual leave
Quick apply
Recruitment Delivery Manager
Teleperformance —Dublin, County Dublin
- €45,000–€55,000 a year
- Full-time
- Recruiting
- Leadership
- Communication skills
Quick apply
Business Development Manager, Real World Evidence, EMEA
IQVIA —Dublin, County Dublin
- Full-time
9d
Marketing, Client Acquisition & Retention Manager
Platinum Pilates Ltd —Dublin, County Dublin
- From €55,000 a year
- Full-time
- Communication skills
- Marketing
Quick apply
2d
Product Manager
DocuSign —Dublin, County Dublin
- Computer Science
- Master's degree
- Bachelor's degree
4d
Global Process Manager Record to Report
Abbott Laboratories —Dublin, County Dublin
- Full-time
- ERP systems
- Finance
- Master's degree
10d
Senior Product Manager
Distilled —Dublin, County Dublin
- Full-time
- Hybrid work
- SQL
- Continuous improvement
- Product management
- Life insurance
Quick apply
Sales Manager
Sisgate Pro —Citywest, County Dublin
- €50,000–€72,000 a year
- Full-time
- Sales
- Business development
- Analysis skills
Quick apply
2d
Multi Site Manager / Personal Trainer
Educogym —Dublin, County Dublin
- €40,000–€55,000 a year
- Full-time
- Sales
- Team management
- In-person
- Gym membership
Quick apply
3d

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Contact Centre Manager

Field Management Ireland -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time
€50,000–€55,000 a year

Qualifications

Telephony
Customer service
Leadership
Communication skills

Full job description

Your mission

Reports To Head of Operations
Location : On Site, Dundrum Dublin 14
Employment Type : Full-time, permanent

Role Overview
The Contact Centre Manager will lead the daily operation of the contact centre, ensuring excellent customer service, strong team performance, and delivery against agreed KPIs and service levels.

Key Responsibilities

Manage day-to-day contact centre operations across inbound and/or outbound activity.
Lead, coach, and develop team leaders and agents.
Monitor performance against KPIs including service levels, quality, productivity, sales/conversion, and customer satisfaction.
Manage staffing, scheduling, workload, and resource planning.
Manage escalated customer issues and support complaint resolution.
Drive continuous improvement in processes, service quality, and efficiency.
Ensure CRM, telephony, and reporting systems are used accurately.
Maintain compliance with company policies, data protection, and quality standards.
Prepare performance updates and reports for senior management and clients.
Support recruitment, onboarding, training, and performance management.

Your profile

Required Experience

Proven experience managing a contact centre or customer service operation.
Strong leadership and people management skills.
Experience of managing KPIs, service levels, and operational performance.
Confident using CRM, telephony, dialer, or workforce management systems.
Effective communication, reporting, and critical thinking skills.
Ability to work in a fast-paced, target-driven environment.

Key Competencies

Leadership and team development
Customer focus
Commercial awareness
Performance management
Problem solving
Communication and influencing
Planning and organisation
Resilience under pressure
Continuous improvement mindset
Accountability and ownership

This is an excellent opportunity for either an experienced manager ready to take the next step in their career, or an established Contact Centre Manager looking to help lead a busy, customer-focused operation. The successful candidate will develop high-performing teams, drive service excellence, improve operational performance, and play a key role in supporting the continued growth and success of the business.

INDHP

About us

FMI is a diverse business specialising in Field Management, Brand Management and Distribution and Contact Centre services across multiple sectors including FMCG, Drinks, Utilities, Telco, and Government. Our teams have been representing leading brands in Ireland for over 30 years.

We value our employees and help them grow through training and development opportunities. Our onboarding process sets you up for success, whether you're based in Dublin, Belfast, or out in the field. If you're passionate and enthusiastic about your career, FMI is the place for you.

Quick apply

Refine Your Search

conversion manager jobs in dublin county dublin

Contact Centre Manager

Marketing Manager

Senior Business Development Manager

Product Owner

Lead Conversion Manager

Senior Brand Manager

Area Manager, Women's & Men's Health

Area Sales Manager

Business Development Manager

Surgical Business Development Manager

Regional Manager / Dental Sector

Product Manager

Recruitment Delivery Manager

Business Development Manager, Real World Evidence, EMEA

Marketing, Client Acquisition & Retention Manager

Product Manager

Global Process Manager Record to Report

Senior Product Manager

Sales Manager

Multi Site Manager / Personal Trainer

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