Find Service delivery director Jobs in Dublin 2, D

Service Delivery Manager
World Rugby —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- No degree
- Work from home
9d
Service Delivery Director
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Azure
- Computer Science
- Analysis skills
Quick apply
Mission Director
Nazareth Care Ireland —Dublin, County Dublin
- Full-time
- Leadership
- Communication skills
Quick apply
Assistant Director of Operations
Cheeverstown House —Dublin, County Dublin
- €89,292–€98,858 a year
- Full-time
- Leadership
- Nursing
Quick apply
12d
Director, Strategy & Operations
Optum —Dublin, County Dublin
- Full-time
- Presentation skills
- Organisational skills
- Agile
9d
Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Management
- DevOps
- Project management
Quick apply
Senior Data Director (Hybrid)
Nitro —Dublin, County Dublin
Quick apply
Regional Infrastructure Director
Microsoft —Dublin, County Dublin
- €113,600–€170,400 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
3d
Development Manager at PhotoIreland
PhotoIreland —DUBLIN 1, County Dublin
- €50,000 a year
- Overtime
- Project management
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
Grade V Officer: Research and Innovation Office Administrator
St James's Hospital —DUBLIN 8, County Dublin
- €52,758–€63,110 a year
- English
9d
Director of Technology, Innovation and Delivery – Global Asset Management (Dublin, Ireland – Hybrid)
Hadfield Green —DUBLIN 2, County Dublin
Grade V Officer: Research and Innovation Office Administrator
St. James's Hospital —DUBLIN 8, County Dublin
- €52,758–€63,110 a year
- Full-time
- English
9d
Senior Regional Facilities Manager
Savills Ireland —Dublin, County Dublin
- Leadership
- Communication skills
3d
Internal Account Director (Recruitment & Retention)
サイネオス・ヘルス —Dublin, County Dublin
- €97,300–€170,300 a year
- Remote
- Microsoft Office
- Leadership
Associate Director, Nexus, Client Delivery
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Finance
- Annual leave
- Gym membership
Quick apply
2d
Research Manager
EPIC - The Irish Emigration Museum —DUBLIN 1, County Dublin
- Part-time
- Hybrid work
- Research
- Mentoring
- Epic
Quick apply
8d
Partner Enablement Manager
Okta —Dublin, County Dublin
- €85,000–€116,000 a year
- Sales
- Project management
- Annual leave
Executive Officer (Digital Arts and Intermedia Practices) (0.4 FTE)
Trinity College Dublin —Dublin, County Dublin
- €34,023–€52,232 a year
- Full-time
3d
Hotel Manager
Hilton Garden Inn Dublin City Centre —DUBLIN 1, County Dublin
- Full-time
- Management
- Budgeting
Quick apply
Director of Consulting & Delivery Leadership – ABS
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
Quick apply

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Service Delivery Manager

World Rugby -
Dublin, County Dublin

Apply Now

Job details

Full-time
9 days ago

Benefits

Work from home

Qualifications

Engineering
Bachelor's degree
Contract negotiation

Full job description

World Rugby is the world governing and law-making Body for the sport of Rugby Union. It is responsible for the regulation and governance of Rugby and, in addition, organises a number of international tournaments and events including the Rugby World Cup and World Rugby Sevens World Series.

World Rugby wishes to appoint a Financial Accountant to join their team. The Financial Accountant role will have a strong focus on month-end and year-end close processes and will play a vital role in the efficiency and productivity of the Finance Team. This successful candidate will report into the Head of Financial Reporting and will work closely with the Director of Financial Control and Operations and be responsible for a number of entities within the World Rugby group

SERVICE DELIVERY MANAGER

**Closing date for applications - Tuesday 23rd June**

Overview

The technology used by teams across the Federation a nd in the running of E vents has increased many fold over the last number of years. The Technology function is on a journey to consolidate and unify the systems , applications and data across World Rugby to enable greater efficiencies, drive more capability for the business and reduc e operating costs.

In this role, you will lead the technology service delivery function, ensuring reliable, high-quality support across federation operations and events. The role partners with business stakeholders, technical teams, and key strategic vendors to deliver effective service management, resolve issues quickly, and drive continuous improvement.

PRINCIPAL ACCOUNTABILITIES:

Operational Leadership

Lead technology service delivery for World Rugby, ensuring reliable, high-quality support for users and stakeholders, with a clear focus on service levels, customer satisfaction, and operational excellence
Mentor and grow a team of two delivering services including Cloud, CyberOps, Network, Service Desk and Event IT provision

Vendor & Partner Management

Manage strategic vendors and outsourced service partners, holding them accountable to contractual commitments and performance KPIs
Own relationships and lead the partnership with the MSP and MSSP and hardware/software vendors: negotiate contracts, SLAs and governance forums
Implement vendor performance frameworks, quarterly business reviews and escalation processes to maximize value and risk mitigation
Oversee service performance reporting, monitoring, and governance so that issues, trends, risks, and improvement opportunities are visible and acted on

Service Delivery & Governance

Ensure 24×7 availability and performance of core corporate systems (the various World Rugby platforms, and third-party collaboration suites and applications) under defined SLAs
Embed ITIL-based processes for incident, problem and change management—balancing agility with control for both operational and event contexts and ensure effective coordination during critical issues

Major Event Technology Delivery

Oversee technology support for major events, competitions, and time-critical operational periods where service continuity and rapid incident response matter most
Lead planning and deployment of internal Corporate Technology Systems to ensure that, when required, they are “tournament-grade” and able to seamlessly connect to remote networks, scoring platforms and accreditation services

SKILLS & EXPERIENCE :

8+ years leading technology operations and multi-vendor environments, including hands-on delivery for large-scale live events or tournaments
Proven track record in contract negotiation, vendor governance and performance management
Bachelor’s Degree in IT, Engineering, or related field (or equivalent experience)
Certifications such as ITIL Expert, PMP or Prince2 Practitioner are highly desirable
Deep understanding of cloud, networking, security and event-grade IT architectures
Exceptional stakeholder management and executive communication
Strategic thinker with strong commercial acumen and risk-management capability
Ability to thrive under pressure, balancing fixed timelines, budgets and shifting priorities

Diversity, Equity & Inclusion:

World Rugby is committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups. We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background. We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.

Flexible Working:

Most of our roles offer hybrid working. We ask colleagues to work:

Three (3) days a week “out of home”. Two (2) “core” office days (Tuesday & Wednesday) and a third day of your choice to be with stakeholders. “Out of home” can mean working in a World Rugby office/hub, working from a venue or face to face meetings with partners/suppliers/agencies/teammates or other rugby family stakeholders.
The remaining two (2) days are flexible to work from home (or the office). This applies to our Dublin & London offices.

Apply Now

Refine Your Search

service delivery director jobs in dublin 2, d

Service Delivery Manager

Service Delivery Director

Mission Director

Assistant Director of Operations

Director, Strategy & Operations

Delivery Manager

Senior Data Director (Hybrid)

Regional Infrastructure Director

Development Manager at PhotoIreland

Grade V Officer: Research and Innovation Office Administrator

Director of Technology, Innovation and Delivery – Global Asset Management (Dublin, Ireland – Hybrid)

Grade V Officer: Research and Innovation Office Administrator

Senior Regional Facilities Manager

Internal Account Director (Recruitment & Retention)

Associate Director, Nexus, Client Delivery

Research Manager

Partner Enablement Manager

Executive Officer (Digital Arts and Intermedia Practices) (0.4 FTE)

Hotel Manager

Director of Consulting & Delivery Leadership – ABS

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