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Philip Lee —DUBLIN 4, County Dublin
- Windows
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IT Site Support Engineer | Cork

Philip Lee
DUBLIN 4, County Dublin

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Job details

Qualifications

Windows
Information security
IT support
Computer networking
Mobile device management
SharePoint
IT
Communication skills
VPN

Full job description

We are seeking an experienced and proactive IT Site Support Engineer to join our IT team, based in our Cork office. This role will act as the primary on-site IT presence, providing high-quality technical support to end users while working closely with the central IT team in Dublin.

The successful candidate will be responsible for the delivery of day-to-day IT support, ensuring the reliability of local IT services, and maintaining a secure and efficient user environment. This role combines hands-on support with of the Cork site’s IT operations and user experience.

Reporting Line

Reports to: IT Manager (Dublin)
Works closely with: Broader IT team (Dublin)

Key Responsibilities

End User Support

Provide primary support for all Cork office and wider firm
Troubleshoot and resolve hardware, software, and application issues
Support Microsoft 365 services including Outlook, Teams, and SharePoint
Deliver high-quality support to senior stakeholders in a professional services environment
Manage and prioritise support tickets, ensuring timely resolution and clear communication

Onsite IT Operations

Act as the primary IT contact for the Cork office
Configure, deploy and maintain laptops, desktops, mobile devices, and peripherals
Support meeting room technology, AV systems, and conferencing tools
Coordinate onboarding and offboarding of staff, including device setup and access provisioning

Infrastructure and Systems Support

Perform basic network troubleshooting (connectivity, WiFi, VPN)
Liaise with the Dublin IT team on escalations and project work
Assist with the rollout of IT systems, upgrades, and new technologies
Maintain local IT asset records and documentation

Security and Compliance

Ensure adherence to IT security policies and procedures
Support device compliance, patching, and endpoint management processes
Identify and escalate security concerns or incidents
Assist with implementation of security controls and awareness initiatives

Documentation and Continuous Improvement

Maintain accurate documentation of systems, processes, and support issues
Contribute to knowledge base articles and internal IT documentation
Identify opportunities to improve support processes and user experience

Skills and Experience

Essential

2-3 years’ experience in IT support within a professional environment
Strong experience with:
- Microsoft 365
- Windows 11 support
- Device setup and user onboarding
Experience using endpoint management tools
Solid troubleshooting skills across hardware, software, and user issues
Basic networking knowledge

Desirable

Experience in a legal or regulated environment
Exposure to IT security tools or monitoring platforms
Experience with mobile device management and security policies

Personal Attributes

Self-motivated and capable of working independently as the on-site IT presence
Strong communication skills with an ability to engage non-technical users
Structured and detail-oriented, with a focus on documentation and process
Calm and effective under pressure, particularly in high-priority support scenarios
Collaborative, with a strong team-oriented mindset

Working Model

Primary location: Cork office (fully onsite)
Standard business hours, with flexibility as required to support business needs

Please submit your CV in confidence to [email protected].

Apply Now

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peripheral systems manager jobs in dublin 2, d

IT Site Support Engineer | Cork

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