Find Senior customer service adviser Jobs in Dublin 12, D

Senior Customer Service Adviser
Uniphar Durbin Ireland Limited —Rathcoole, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Client Adviser - Senior Associate
Davy —Dublin, County Dublin
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
Director of People and Culture
Ardan Collective —Dublin, County Dublin
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee discount
Quick apply
2d
Employee Relations Advisor
BidvestNoonan —Swords, County Dublin
- €50,000–€55,000 a year
- Full-time
- No degree
- Human resources
Quick apply
Property & Estate Manager
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
- Project management
- Budgeting
- Communication skills
Quick apply
Senior Cyber Security Consultant
Viatel —Park West, County Dublin
- Mentoring
- Leadership
- Employee assistance program
12h
Senior Cyber Security Consultant
Viatel Technology Group —Park West, County Dublin
- Mentoring
- Leadership
- Employee assistance program
16h

More jobs to discover

Find similar jobs that you might be interested in.

Client Adviser - Senior Associate
Davy —Dublin, County Dublin
Management of follow up activities from client meetings; completion of minutes of meetings and monitoring completion of tasks.
Quick apply
Debt Finance Associate/Senior Associate
Arthur Cox —DUBLIN 2, County Dublin
You will manage discrete workstreams end‑to‑end (drafting, negotiation, due diligence, CP/closing, and post‑completion), contribute to client relationship…
Quick apply

I want to receive the latest job alerts for senior customer service adviser in dublin 12, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service adviser jobs near dublin 12, d

Client Associate jobs in Dublin, County Dublin

Director Of People & Culture jobs in Ballyconnell, County Cavan

Creative Director jobs in Dublin, County Dublin

Museum, Art, Culture jobs in Wexford, County Wexford

Museum, Art, Culture jobs in County Clare

Recruitment Consultant jobs in County Dublin

Ireland Civil Service jobs in Naas, County Kildare

Customer Service Representative jobs in Santry, County Dublin

Customer Service Representative jobs in Limerick, County Limerick

Italian Customer Service jobs in County Dublin

French Speaking Customer Service jobs in Dublin, County Dublin

Customer Service Representative jobs in Oranmore, County Galway

Customer Service Representative jobs in County Dublin

Good Shepherd Service jobs in Cork, County Cork

Transport Manager jobs in Dublin, County Dublin

Employee Relations Manager jobs in Dublin 8, County Dublin

Employee Relations Manager jobs in Dublin, County Dublin

Cafe Manager jobs in County Dublin

Employee Relations Manager jobs in County Dublin

Nurse Manager jobs in Cork, County Cork

Senior Customer Service Adviser

Uniphar Durbin Ireland Limited -
Rathcoole, County Dublin

Quick apply

Job details

Full-time
2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Organisational skills
Leadership
Communication skills

Full job description

Full-time, permanent
Working hours: 9:00am - 5:30pm
Location: Uniphar Group
Block 645, Jordanstown Drive, Greenogue Business Park, Rathcoole, Co. DublinD24 YD83Ireland
This role is fully onsite.

About the role :

Durbin Ireland is seeking an experienced Senior Customer Service Adviser to join the Specialised Distribution Team. This role is responsible for delivering best-in-class service to end-user customers and manufacturer partners while taking ownership of complex accounts, driving service performance, and supporting continuous improvement initiatives.

The Senior Customer Service Adviser will act as a key escalation point within the team, ensure operational excellence across order management and client reporting, and provide support to Key Account Management and Sales functions.

Key Responsibilities

Customer & Account Management

Manage end-to-end order processing in line with agreed SLAs and contractual requirements.
Serve as the primary escalation point for complex customer queries and issues, ensuring timely and effective resolution.
Build and maintain strong relationships with customers, manufacturer partners, and internal stakeholders.
Support Client Management and Sales teams in managing strategic and key accounts.
Contribute to client review meetings and performance discussions as required.

Operational Excellence

Ensure accurate pricing maintenance and master data management within internal systems.
Monitor KPIs and service metrics, proactively identifying and implementing corrective actions.
Produce and analyse daily, weekly, and monthly operational and client reports.
Drive process improvements to enhance efficiency, accuracy, and customer satisfaction.
Ensure full compliance with internal policies, quality standards, and contractual obligations.

Team Leadership & Support

Provide guidance and mentoring to Customer Service Advisers.
Support onboarding and training of new team members.
Promote a culture of accountability, collaboration, and continuous improvement.
Work cross-functionally with supply chain, finance, and commercial teams to achieve shared targets.

Candidate Requirements

3years’ min. experience in a customer service or client-facing operational role.
Experience managing complex accounts or operating within a distribution/logistics environment is desirable.
Strong problem-solving skills with the ability to manage escalations independently.
Advanced proficiency in Microsoft Excel; strong working knowledge of Word and PowerPoint.
Demonstrated experience working to KPIs and service level agreements.
Excellent organisational skills with strong attention to detail.
Ability to prioritise effectively and perform under pressure.

Key Competencies

Strong written and verbal communication skills across all business levels.
Customer-focused with a proactive, solutions-driven approach.
Highly organised with strong multitasking ability.
Results-oriented and self-motivated.
Collaborative team player with the ability to influence stakeholders.
Analytical mindset with a focus on continuous improvement.
Adaptable and resilient in a fast-paced environment.

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

4. Finally, Trust is at the heart of how we operate.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses. #unipharhosted

Quick apply

Refine Your Search

senior customer service adviser jobs in dublin 12, d

Senior Customer Service Adviser

Client Adviser - Senior Associate

Director of People and Culture

Employee Relations Advisor

Property & Estate Manager

Senior Cyber Security Consultant

Senior Cyber Security Consultant

More jobs to discover

I want to receive the latest job alerts for senior customer service adviser in dublin 12, d

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected