Find Desk administrator Jobs in Dublin 12, D

Service Desk Administrator
Tomorrows World —DUBLIN 12, County Dublin
- €33,000–€36,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
3h
Practice Administrator/Medical Secretary
Dr Ciaran Bent —Dundrum, County Dublin
- €15.00–€16.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
Quick apply
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Service Desk Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
14d
Facilities Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
14d
Administration & Support Coordinator
Advanced Micro Devices, Inc —Dublin, County Dublin
- Microsoft Powerpoint
- In-person
Accounts Receivable Administrator
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Word processing
- Clinic
- Employee assistance program
Quick apply
Mechanical Service & Maintenance Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
14d
Shipping Administrator
Humanscale —Ballymun, County Dublin
- Full-time
- Microsoft Excel
- Administrative experience
- Communication skills
Quick apply
8h
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Operations Specialist (Insurance)
Azimut Holding —Dublin, County Dublin
- Data analysis skills
- English
- Finance
Receptionist
SS&C Technologies —Dublin, County Dublin
- Full-time
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply

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Service Desk Administrator

Tomorrows World -
DUBLIN 12, County Dublin

Quick apply

Job details

Part-time | Full-time
€33,000–€36,000 a year
3 hours ago

Benefits

Work from home
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Administrative experience
IT support
Organisational skills
IT
Communication skills
Time management
Help desk

Full job description

Job Overview

We are seeking a highly organised and customer-focused Service Desk Administrative Assistant to support the day-to-day operations of our IT Service Desk. Acting as the first point of contact for users, you will manage incoming support requests, coordinate with field technicians, maintain accurate service records, and ensure a high standard of customer communication throughout the support process.

This role is ideal for someone with excellent administrative skills, strong communication abilities, and experience working within an IT support environment.

Key Responsibilities

Serve as the first point of contact for IT support requests via phone, email, and Microsoft Teams.
Log, categorise, prioritise, and update support tickets using the Freshdesk ticketing system (or a similar ITSM platform).
Monitor ticket queues to ensure incidents and service requests are assigned, progressed, and resolved within agreed service levels.
Coordinate with field technicians to schedule on-site support visits and communicate updates between technical teams and end users.
Keep users informed of ticket progress, expected resolution times, and outcomes in a clear, professional, and non-technical manner where appropriate.
Maintain accurate service desk documentation, records, and administrative reports.
Assist with general service desk administration, including tracking recurring issues, updating knowledge base articles, and supporting continuous service improvement initiatives.
Escalate unresolved or high-priority issues to the appropriate technical teams while ensuring effective follow-up.

Skills & Qualifications

Previous experience in a Service Desk, IT Help Desk, or administrative support role within an IT environment.
Strong working knowledge of Microsoft 365 applications, including Outlook, Word, Excel, Teams, and related Office applications.
Experience using Freshdesk or another IT Service Management (ITSM) ticketing system.
Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously.
Strong verbal and written communication skills with the ability to interact confidently with both technical teams and non-technical users.
Excellent customer service skills with a professional, patient, and solutions-focused approach.
High attention to detail and the ability to maintain accurate records and documentation.
A proactive attitude with strong problem-solving and time management skills.

Salary is determined by the role's part-time or full-time hours

Pay: €33,000.00-€36,000.00 per year

Benefits:

On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

desk administrator jobs in dublin 12, d

Service Desk Administrator

Practice Administrator/Medical Secretary

Associate Systems Administrator

IT Support Engineer - Level 2

Service Desk Administrator

Facilities Administrator

Administration & Support Coordinator

Accounts Receivable Administrator

Mechanical Service & Maintenance Administrator

Shipping Administrator

Information Security Technical Support

Operations Specialist (Insurance)

Receptionist

Senior ICT Cloud & Security Engineer

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