Find Billing and collections training manager Jobs in Dublin 12, D

Billing and Collections Training Manager
Yuno Energy —Sandyford, County Dublin
- €60,000–€65,000 a year
- Full-time
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
5d
Senior Network Partner Reinsurance Specialist – Credit Control
AXA —DUBLIN 1, County Dublin
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Senior Accounts Receivable Billing Specialist
Geotab —Dublin, County Dublin
- Full-time
- Hybrid work
- Finance
- Bachelor's degree
- No degree
14h
Billing Team Lead
PrepayPower —Dublin, County Dublin
- €18 an hour
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
8d
Head of International Order-to-Cash
Anthropic —Dublin, County Dublin
- €220,000 a year
- Azure
- Management
- AWS
SAP Implementation Lead | Director/Senior Manager | Technology Consulting | Advisory
PwC —Dublin, County Dublin
- Full-time
- Presentation skills
- Leadership
Credit Controller
Yuno Energy —Dublin, County Dublin
- €36,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance program
Quick apply
Immigration Consultant
Fragomen —Dublin, County Dublin
- Full-time
- Business development
- Bachelor's degree
- Organisational skills
Application Specialist- PAS
InterSystems —Dublin, County Dublin
- Management
- Engineering
- English
Quick apply
Golf Events Executive- Maternity Leave cover
Fairmont Carton House —Maynooth, County Kildare
- Full-time
- Project management
- No degree
- Organisational skills
- Free parking
- Employee assistance program
Quick apply

I want to receive the latest job alerts for billing and collections training manager in dublin 12, d

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

billing and collections training manager jobs near dublin 12, d

Application Specialist jobs in Dublin, County Dublin

Immigration jobs in Dublin Airport, County Dublin

Management Consultant jobs in Dublin, County Dublin

Dispatch Administrator jobs in Athlone, County Westmeath

Hr Administrator jobs in County Cork

Order Processing jobs in Dublin, County Dublin

Internship, Engineering jobs in Cork, County Cork

Engineering Team Leader jobs in Loughrea, County Galway

Jones Engineering jobs in County Dublin

Deloitte Senior Manager jobs in Dublin, County Dublin

Travel Consultant jobs in Dublin, County Dublin

Policy Specialist jobs in Dublin, County Dublin

Accounts Receivable Clerk jobs in Dublin 15, County Dublin

Accounts jobs in Dublin, County Dublin

Accounts Payable jobs in Greystones, County Wicklow

Accounts jobs in County Cavan

Network Security jobs in Dublin, County Dublin

Early Years Specialist jobs in Dublin, County Dublin

Senior Risk Manager jobs in Dublin, County Dublin

Compliance Manager jobs in Dublin, County Dublin

Billing and Collections Training Manager

Yuno Energy
Sandyford, County Dublin

Quick apply

Job details

Full-time
€60,000–€65,000 a year
5 days ago

Benefits

Annual leave
Employee assistance program
Referral programme

Qualifications

Quality assurance
SharePoint

Full job description

Department: Billing

Employment Type: Full Time

Location: Hybrid & Sandyford, Dublin 18

Salary: €60-65k OTE

As Yuno Energy grows its Domestic Billing & Collections operation, we need a dedicated departmental Training Manger to raise the standard and consistency of agent training and to own process documentation end to end, reviewing and updating existing documents and establishing a single centralised repository, with annualised version control so the current approved version is always clear.

Key Responsibilities

Process Documentation & Repository

Review and keep current all Billing & Collections process documentation in a single centralised, accessible repository.
Operate annualised version control and an ongoing review cycle so the current approved version is always clear, and the library stays audit-ready.

Onboarding & Continuous Training

Design and deliver a structured Day 1–Month 5 onboarding roadmap across Billing & Collections, with integrated assessments to confirm competency and identify gaps early.
Develop refresher training informed by QA metrics and skills-gap analysis, targeting full process coverage across all teams and eliminating single points of failure.

Business Readiness & Change Training

Act as a key stakeholder in IT delivery and business readiness, updating or creating process documents and training out changes ahead of go-live.
Coordinate training rollout, manage attendance records and provide post-implementation support.

Training Materials & Records

Create and maintain branded, version-controlled training materials, packs, process guides, video and e-learning modules that are accessible to all agents.
Maintain an auditable training log and accurate onboarding, assessment, refresher and change-training records.

People Management

Line management of the Quality Assurance Specialist, set objectives, hold regular one-to-ones and support their development and performance.
Ensure QA outputs and performance insights feed directly into training priorities.

Skills, Knowledge and Expertise

Essential

Proven experience in a training, learning & development or capability role, ideally in a high-volume operational or contact-centre environment.
Track record of designing and delivering structured onboarding programmes with milestone-based competency assessment.
Strong process documentation skills, including maintaining a controlled document library with version control.
Ability to build refresher and continuous training informed by performance data and skills-gap analysis, and to support business readiness for operational or system change.
Confident facilitator, well organised with records, able to maintain accurate, auditable training logs and work effectively with operational managers and change teams.

Desirable

Working knowledge of the Irish energy market and Billing & Collections processes, including relevant regulatory obligations (CRU).
Familiarity with Microsoft 365 (Teams, SharePoint) and e-learning / content authoring tools, including producing video and e-learning content.
Understanding of quality assurance frameworks and how QA outputs feed training need.

Benefits

Competitive salary and bonus structure
Private Pension Contribution Scheme with Zurich Life
Discounted Health Insurance - Group Scheme with Laya Healthcare
Employee Assistance Program provided by TELUS Health
Free Online GP Services via Webdoctor.ie
Excellent career progression opportunities in a growing company with strong market presence
Fast-paced, friendly team environment
Continuous training and development
Annual leave that increases with service
Exclusive PrepayPower Staff Tariff
Modern offices with excellent facilities in Sandyford
Active CSR, Wellness, and Social initiatives plus great social events
Refer-a-Friend Scheme
TaxSaver Travel Tickets & Bike-to-Work Scheme

About Yuno Energy

Since entering the Irish market in late 2023, we've been transforming the residential energy sector with a bold mission: to help consumers save energy and money through a data-driven, app-first experience. We are redefining how people understand and engage with their energy.

Our innovative approach delivers radical transparency and rewards energy efficiency. With just a few taps, customers can gain a clear view of their energy habits—tracking every hour, unit, and cent of their usage. In 2025, together with PrepayPower, we proudly reached over 350,000 customer connections.

Why Work at Yuno Energy

At Yuno Energy, we believe work should be both challenging and rewarding. Ranked among Ireland's Great Places to Work, we offer ambitious individuals a dynamic, fast-paced environment with exciting opportunities for growth.

We are proud to be an Equal Opportunity Employer, committed to treating all employees, customers, and stakeholders with dignity and respect. We value diverse talent and are dedicated to building an inclusive workplace that drives innovation and delivers exceptional services. We encourage applications from people of all backgrounds and experiences.

Yuno Energy is part of the Yuno Group, alongside PrepayPower and firmus Energy. With almost 600 employees and growing, we are shaping the future of electricity, gas, and broadband in Ireland.

Join us and become part of a dynamic, ambitious team that's shaping the future of energy.

Privacy

By applying for this role, you agree to Yuno Energy processing your personal data for recruitment purposes. We handle all applications in line with our Privacy Notice

You can view our Careers Privacy Policy | Ireland's Newest Electricity Provider - Yuno Energy for more information.

Quick apply

Refine Your Search

billing and collections training manager jobs in dublin 12, d

Billing and Collections Training Manager

Senior Network Partner Reinsurance Specialist – Credit Control

Senior Accounts Receivable Billing Specialist

Billing Team Lead

Head of International Order-to-Cash

SAP Implementation Lead | Director/Senior Manager | Technology Consulting | Advisory

Credit Controller

Immigration Consultant

Application Specialist- PAS

Golf Events Executive- Maternity Leave cover

I want to receive the latest job alerts for billing and collections training manager in dublin 12, d

Explore jobs in more locations

Benefits

About Yuno Energy

Jobseeker tools

Employer Tools

Browse

Stay Connected