Find Service desk engineer Jobs in Dublin, D

IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Free parking
Quick apply
Desktop Support Engineer
Total IT Global —Dublin, County Dublin
- €3,000–€31,000 a month
- Full-time
Quick apply
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Front-line Service Desk Engineer
Spector —Dublin, County Dublin
- €30,000–€32,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Analysis skills
Quick apply
Hardware Desk Engineer
Lanas Healthcare Technology Ltd —DUBLIN 24, County Dublin
- Azure
- SQL
- Patient care
- Annual leave
- Employee assistance program
Quick apply
5d
ICT Service Desk Team Lead
Irish Wheelchair Association —Clontarf, County Dublin
- €55,431–€68,230 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
20h
Customer Success and Service Co-ordinator
Electro Automation Group —DUBLIN 15, County Dublin
- €40,000–€42,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
- Employee assistance program
- Sick pay
Quick apply
Technical Support Engineer
Intercom —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- No degree
- Communication skills
- Annual leave
- Work from home
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
Service Desk Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
14d
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €33,000 a year
- Weekend availability
- Inventory control
- Windows
- No degree
Quick apply
Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)
Arthur Cox —Dublin, County Dublin
- Overtime
- Hybrid work
- Computer Science
- Customer service
- English
Quick apply
7d
ICT Infrastructure Team Lead
Irish Wheelchair Association —Clontarf, County Dublin
- €55,431–€68,230 a year
- Full-time
- Windows
- SharePoint
- In-person
- Annual leave
- Employee discount
Quick apply
20h
Senior ICT Cloud & Security Engineer
PFH Technology Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Management
- Free parking
Quick apply
Mechanical Service & Maintenance Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
14d
Facilities Administrator
Quinn Downes Group —Dublin, County Dublin
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Gym membership
Quick apply
14d
Deskside Engineer Dublin 11
Auxilion Ireland —DUBLIN 11, County Dublin
- Windows
- Microsoft Office
- Continuous improvement
7d
Information Security Technical Support
Tate Europe —Dublin, County Dublin
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Global Operations Systems Engineer
Digital Realty —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Customer service
- Bachelor's degree
Senior Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home

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IT Support Engineer - Level 2

PFH Technology Group -
Dublin, County Dublin

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking

Qualifications

Microsoft Powerpoint
Microsoft Excel
Azure
Microsoft Outlook
Japanese
Windows
Analysis skills
SharePoint
Communication skills
Active Directory
Intune

Full job description

Job Title: L1 / L2 Service Desk Technician

Location: Dublin 1, free parking

Contract Type: Permanent

Hybrid: 4 days on site, WFH on Fridays.

Working hours: 35 hours per week

Overview

We are seeking a skilled and customer-focused L1/L2 Service Desk Technician to deliver first- and second-line ICT support within an ITIL-aligned environment. This role is ideal for a proactive problem-solver with strong Microsoft 365 expertise and a passion for delivering excellent user support.

Key Responsibilities

Provide first and second line IT support, ensuring high levels of first-time resolution
Log and track incidents via the PFH client ticketing system in line with ITIL processes
Troubleshoot, resolve, and escalate technical issues as required
Own and manage problem tickets, identifying root causes and implementing fixes
Respond to and manage security alerts and incidents
Work closely with internal teams and third-party vendors to resolve issues
Maintain and update knowledge base articles, SOPs, and runbooks
Manage IT hardware and software assets
Support continuous service improvement initiatives

Essential Requirements

ITIL Foundation Certification (v4 minimum)
Strong experience in ITIL-based Service Desk environments (Incident, Problem, Change Management)
Proven troubleshooting, triage, and escalation skills
Excellent communication skills with a customer-first approach
Ability to work effectively as part of a team environment

Technical Skills & Experience

Windows 11 deployment and support
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint)
Entra ID / Active Directory
Intune Endpoint Management and patching (incl. Azure Update Manager)
Microsoft Defender (Vulnerability Management & XDR)
Microsoft Teams & Teams Rooms
Experience managing security incidents and alerts

Desirable Certifications

Microsoft Endpoint Administrator Associate (MD-102 / MD-100)
Microsoft Security, Compliance & Identity Fundamentals (SC-900)
(Candidates working towards certification will be considered; certification must be achieved by contract start date)

Cybersecurity Awareness

Strong knowledge of:
- Phishing and social engineering risks
- Identity & Access Management (IAM)
- Multi-Factor Authentication (MFA)
- Zero Trust principles

What We’re Looking For

Strong problem-solving and analytical skills
Excellent communication and interpersonal abilities
A proactive, solutions-driven mindset
Commitment to high-quality customer service

Apply Now

If you’re passionate about IT support and want to work in a dynamic, customer-focused environment, we’d love to hear from you.

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

IND1

Quick apply

Refine Your Search

service desk engineer jobs in dublin, d

IT Support Engineer - Level 2

Desktop Support Engineer

Associate Systems Administrator

Front-line Service Desk Engineer

Hardware Desk Engineer

ICT Service Desk Team Lead

Customer Success and Service Co-ordinator

Technical Support Engineer

Onsite Support Engineer

Service Desk Administrator

IT Airport Engineer - Dublin Airport

Infrastructure & Cloud Operations Engineer (Daily Rate Contractor)

ICT Infrastructure Team Lead

Senior ICT Cloud & Security Engineer

Mechanical Service & Maintenance Administrator

Facilities Administrator

Deskside Engineer Dublin 11

Information Security Technical Support

Global Operations Systems Engineer

Senior Software Engineer

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