Find Regional lead, clinical excellence Jobs in Dublin, D

Customer Excellence Lead
Novartis —Dublin, County Dublin
- Full-time
Lean / Agile Process Excellence Enablement Lead
Salesforce —Dublin, County Dublin
- Full-time
- Continuous improvement
- Human resources
Clinical Sample Processor I
ICON Plc —Dublin, County Dublin
- Full-time
- Bachelor's degree
- No degree
- Time management
Regional Sales Director | UK & Ireland
Stateside Brands LLC —Dublin, County Dublin
- €130,000–€150,000 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
19h
Regional QSHE Manager
Brenntag UK Limited —DUBLIN 24, County Dublin
- Full-time
Quick apply
Digital Transformation Lead
Beaumont Hospital —Dublin, County Dublin
- €83,911–€101,207 a year
- Full-time
- Analysis skills
- Project management
- Human resources
1d
Operations Manager- Health Care
Aspire Homecare —Dublin, County Dublin
- €35,770.05–€80,944.38 a year
- Full-time
- Hybrid work
- No degree
- Higher certificate
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
1d
Global Litigation & Compliance Response Lead - Trust and Safety
TikTok —Dublin, County Dublin
- Full-time
- Bachelor's degree
- Leadership
14d
Research Assistant - Clinical Trials in Dementia
Trinity College Dublin —Dublin, County Dublin
- Full-time
12d
Research Assistant - Dementia Clinical Trials Coordinator
Trinity College Dublin —Dublin, County Dublin
- Full-time
- Clinic
12d
Regional Product Lead, Diversification, PSA
Google —Dublin, County Dublin
- €94,000–€96,500 a year
- Full-time
- Project management
- Bachelor's degree
- No degree
Regional Quality Lead
Rockwell Engineering —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
Quick apply
19h
Manager, Enterprise Onboarding and Learning Delivery
Salesforce —Dublin, County Dublin
- Full-time
- Presentation skills
- Leadership
4d
Regional Product Lead, Diversification and YouTube Ads, PSA
Google —Dublin, County Dublin
- €94,000–€96,500 a year
- Full-time
- Project management
- Bachelor's degree
- No degree
Grade VIII Quality Improvement Lead
Tallaght University Hospital —Tallaght, County Dublin
- €83,081–€100,205 a year
- Microsoft Excel
- Management
- Administrative experience
- Annual leave
2d
Account Executive - Small Business - Ireland OR UK Based (Office, Flex or Remote)
HubSpot —Dublin, County Dublin
- €88,308–€103,302 a year
- Sales
- English
- In-person
Quick apply
Regional Product Lead, DV Depth and YouTube Ads
YouTube —Dublin, County Dublin
- €118,000–€121,000 a year
- Full-time
- Sales
- Master's degree
- Bachelor's degree
Global Clinical Project Manager - Vendor Management Expert (home-based in Europe)
IQVIA —Dublin, County Dublin
- Full-time
- Remote
- Project management
- Recruiting
- Communication skills
Clinical Research Associate II
IQVIA —Dublin, County Dublin
- Full-time
- No degree
- In-person
2h
Part-time Research Assistant (0.5 FTE)
Trinity College Dublin —Dublin, County Dublin
- Part-time
- English

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Customer Excellence Lead

Novartis -
Dublin, County Dublin

Apply Now

Job details

Full-time

Full job description

Summary

#LI-Hybrid

The Customer Excellence Lead acts as the execution engine for customer engagement success, ensuring launch readiness, high-quality content activation and precise omnichannel orchestration. The role governs and deploys execution excellence frameworks such as ICE, IpEx and IMEx to drive consistent standards across teams, while leading capability development to future-proof the organization and maximize customer engagement impact.

About the Role

Job Purpose

Serve as the execution engine for customer engagement success by ensuring launch readiness processes are strategically planned, content is activated across channels and customer journeys are orchestrated with precision. The role oversees execution excellence frameworks such as ICE, IpEx and IMEx, and leads capability development across the organization to enable consistent, compliant and high-impact engagement.

Major Accountabilities

Content Activation & Channel Orchestration

Ensure content created by Therapeutic Areas, Value & Access, Communications, Patient Advocacy and Medical Affairs is activated and usable across field force and functional platforms (OnCore CRM).
Ensure customer journeys are validated, aligned with content usage and optimized for impact.
Provide omnichannel implementation guidance and channel upskilling including SFMC orchestration and iCVA usage.
Oversee tagging, FUSE uploads and MLR processes to ensure execution standards across Commercial, V&A and Medical teams.
Provide customer journey insights to continuously refine engagement.
Execute integrated customer journeys across CRM, SFMC and rep-triggered tools aligned with TA strategies.

ICE Deployment & Orchestration

Orchestrate all ICE ways of working including workshops and handshake meetings at country level.

Marketing Excellence & One Brand Plan Orchestration

Ensure One Brand Plan milestones are executed on time with clear metrics and governance.
Drive marketing excellence standards and OBP framework implementation to uplift marketer capability and future-proof execution.

Launch Excellence Orchestration

Ensure end-to-end execution of local Launch Readiness Reviews (LRR).
Partner with global and regional teams to enhance launch readiness processes and operational excellence.

Capability Building

Act as the country voice of learning within learning governance forums.
Deploy and localize global learning curricula aligned to country needs and international priorities.
Partner with TA Heads and functional leads to align capability development with business priorities.
Support change management and adoption of new tools, journeys and standards.

Training Execution & Delivery

Deliver and localize global learning experiences ensuring relevance and impact.
Collaborate with technology owners to support implementation and usage of capability tools.
Ensure best-practice sharing and consistent onboarding across field and office-based roles.
Monitor training adoption and effectiveness and report outcomes to functional leadership.

Omnichannel Orchestration & Customer Journeys

Provide implementation guidance and upskilling on SFMC, iCVA, RTEs and video calls.
Design and deliver targeted capability building on content activation and omnichannel standards.
Support handshake meetings between international and local brand teams to ensure operating model adoption.

Leadership & Culture

Foster an engaged, high-performance culture through clear goals, coaching and continuous development.
Attract, develop and retain future-ready talent and strengthen succession pipelines.
Role model Novartis Leadership Expectations and Behaviors with a growth mindset.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Learn about all the ways we’ll help you thrive personally and professionally.
Read our handbook (PDF 30 MB)

Division

International

Business Unit

General Management

Location

Ireland

Site

Dublin (Country President Office (CPO))

Company / Legal Entity

IE02 (FCRS = IE002) Novartis Ireland Ltd

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

Apply Now

Refine Your Search

regional lead, clinical excellence jobs in dublin, d

Customer Excellence Lead

Lean / Agile Process Excellence Enablement Lead

Clinical Sample Processor I

Regional Sales Director | UK & Ireland

Regional QSHE Manager

Digital Transformation Lead

Operations Manager- Health Care

Global Litigation & Compliance Response Lead - Trust and Safety

Research Assistant - Clinical Trials in Dementia

Research Assistant - Dementia Clinical Trials Coordinator

Regional Product Lead, Diversification, PSA

Regional Quality Lead

Manager, Enterprise Onboarding and Learning Delivery

Regional Product Lead, Diversification and YouTube Ads, PSA

Grade VIII Quality Improvement Lead

Account Executive - Small Business - Ireland OR UK Based (Office, Flex or Remote)

Regional Product Lead, DV Depth and YouTube Ads

Global Clinical Project Manager - Vendor Management Expert (home-based in Europe)

Clinical Research Associate II

Part-time Research Assistant (0.5 FTE)

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