Find Performance test lead (contract) Jobs in Dublin, D

Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
IT Systems Administrator – Contract (Dublin, Ireland)
Hadfield Green —DUBLIN 2, County Dublin
- Windows
- Linux
- Communication skills
UKI Technology Consulting - Oracle EPM Workstream Lead - Senior Manager
EY —DUBLIN 2, County Dublin
- Hybrid work
- Oracle
- Computer Science
- Master's degree
- Gym membership
Associate Director, Drug Product Development
Jazz Pharmaceuticals —Dublin, County Dublin
- €157,600–€236,400 a year
- Engineering
- Project management
- Leadership
- Annual leave
14d
Oracle ERP Test Manager – Contract
Version 1 —Dublin, County Dublin
- Full-time
- Hybrid work
- Oracle
- Management
- ERP systems
Quick apply
Technical Director - Dublin or Cork
ENGIE —DUBLIN 2, County Dublin
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Annual leave
Business Optimisation Lead
Charles River Laboratories —Dublin, County Dublin
- Full-time
- Data analysis skills
- Analysis skills
- Project management
- Annual leave
Technical Director - Dublin or Cork
Tractebel —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Engineering
- Annual leave
Reconciliation Technology Specialist, Delivery Manager, VP
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Contracts
- Communication skills
- Annual leave
Brand Manager
McCurrach Careers —DUBLIN 1, County Dublin
- Up to €60,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
Brand Manager
Avidity —DUBLIN 1, County Dublin
- Up to €60,000 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- Microsoft Office
Supply Chain Engineer (SCE)
Intel —Leixlip, County Kildare
- €71,300–€133,900 a year
- Full-time
- Management
- Engineering
- Data analysis skills
4d
UKI Technology Consulting - Integration and Data Lead - Oracle Fusion
EY —DUBLIN 2, County Dublin
- Hybrid work
- Azure
- Oracle
- Master's degree
- Gym membership
Principal Data Scientist
Optum —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Azure
- Microsoft Office
Transversal Global Process Owner - Exchange Traded Fund
BNP Paribas —Dublin, County Dublin
- Full-time
- Business
- Leadership
- Annual leave
Lead DevOps Engineer
Elwood Roberts —Dublin, County Dublin
- €500–€600 a day
- Full-time
- DevOps
- Java
- Python
Quick apply
Internal Audit Manager - 12 Month Maternity Contract
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- No degree
- Agile
- AI
5d
Logistics Operations Manager
Intel —Leixlip, County Kildare
- €55,700–€87,100 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
1d
Sr. Lead Software Engineer-Front End React/Web
JPMorganChase —DUBLIN 2, County Dublin
- Full-time
- Java
- JavaScript
- Mentoring
14d
Director of Quality Assurance
Henry Schein Ireland —Dublin, County Dublin
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree

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Customer Operations Manager

Blackhawk Network -
Santry, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance program
Private medical insurance

Qualifications

CPC Card
Process improvement
E-commerce
Analysis skills
AI
Leadership
Communication skills

Full job description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Customer Service Operations Manager

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 37.5

Reports to: Director, Customer Service

We are looking for an experienced customer support operations leader to oversee service delivery for the One4all business. The role leads in-house and outsourced customer service teams across Ireland, El Salvador and Greece, with responsibility for performance, compliance, quality and continuous improvement.

This is a high-impact leadership role in a multi-site, regulated environment, with real scope to improve service, develop teams and shape how we support customers as the business grows.

Responsibilities:

Leading day-to-day customer support operations across in-house and outsourced teams
Delivering SLA, KPI and quality performance across all channels
Coaching and developing the Swords-based team and building a high-performance culture
Managing third-party partners to agreed service, governance and improvement standards
Ensuring compliance with relevant regulatory requirements, including CPC and GDPR
Overseeing complaints, reporting, controls, incidents and KRIs
Driving customer experience improvements, including CSAT, self-service and automation
Supporting new initiatives, forecasting, seasonal planning and wider EMEA collaboration

What success looks like

Strong operational performance across service, quality and compliance measures
An engaged, well-led team with clear accountability and development
Effective outsourced partner management
Measurable improvements in customer satisfaction, efficiency and customer effort
Practical use of automation, AI and process improvement to enhance service delivery

Qualifications:

Experience leading high-performing customer support or contact centre teams
Strong track record in multi-site, multi-country service operations
Experience managing outsourced service providers against SLAs and KPIs
Strong people leadership, coaching and team development skills
Experience running QA, KPI and performance frameworks
Comfortable working in regulated or highly controlled environments
Strong analytical, stakeholder management and communication skills
Comfortable operating across functions, countries and time zones

Preferred experience

Experience in financial services, payments, gift cards, e-commerce or another regulated environment
Exposure to complaints governance or regulated customer processes
Experience improving customer journeys, self-service or digital support models
Experience using automation or AI tools to improve service operations or customer outcomes

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Pension scheme, and exclusive discounts with our one4all cards.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

performance test lead (contract) jobs in dublin, d

Customer Operations Manager

IT Systems Administrator – Contract (Dublin, Ireland)

UKI Technology Consulting - Oracle EPM Workstream Lead - Senior Manager

Associate Director, Drug Product Development

Oracle ERP Test Manager – Contract

Technical Director - Dublin or Cork

Business Optimisation Lead

Technical Director - Dublin or Cork

Reconciliation Technology Specialist, Delivery Manager, VP

Brand Manager

Brand Manager

Supply Chain Engineer (SCE)

UKI Technology Consulting - Integration and Data Lead - Oracle Fusion

Principal Data Scientist

Transversal Global Process Owner - Exchange Traded Fund

Lead DevOps Engineer

Internal Audit Manager - 12 Month Maternity Contract

Logistics Operations Manager

Sr. Lead Software Engineer-Front End React/Web

Director of Quality Assurance

I want to receive the latest job alerts for performance test lead (contract) in dublin, d

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