Find Mobile software Jobs in Dublin, D

Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Desktop Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Software Engineer, Customer Services Edge
Google —Dublin, County Dublin
- €100,000–€103,000 a year
- Full-time
- System design
- Bachelor's degree
- No degree
8d
Software Architect
Holafly —Dublin, County Dublin
- Remote
- Spanish
- System design
- English
2d
IT Service Desk Engineer
LaunchDarkly —Dublin, County Dublin
- Remote
- Customer service
- Windows
- Bachelor's degree
Quick apply
IT Support Engineer - Level 2
PFH Technology Group —Dublin, County Dublin
- Azure
- Software troubleshooting
- Customer service
Quick apply
Hardware Technician
Grupo Orenes —Dublin, County Dublin
- Part-time
- Software troubleshooting
Quick apply
6d
Associate Systems Administrator
CarGurus —Dublin, County Dublin
- €38,000–€48,000 a year
- On call
- Communication skills
Cross Functional Test Lead, Retail Engineering (Online)
Apple —Dublin, County Dublin
- Remote
- Computer Science
- Java
- Bachelor's degree
2d
Deskside Support Engineer
Ekco —Dublin, County Dublin
- Azure
- Windows
- SharePoint
- Annual leave
- Employee assistance program
Quick apply
Senior Mobile Engineer
Nory —Dublin, County Dublin
- Full-time
- Hybrid work
- Hospitality
- Restaurant management
- English
- Annual leave
- Work from home
2d
IT Support Engineer - Hybrid
IPSUS —DUBLIN 2, County Dublin
- No degree
Retail Assistant
It star balbriggain —Dublin, County Dublin
- €13.75–€15.75 an hour
- Part-time
- Customer service
- English
- Cash handling
- Store discount
- Flexitime
Quick apply
6d
Developer Relations AI (100% remote)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Social media management
- English
Software Engineer III, Infrastructure, WAN Core
Google —Dublin, County Dublin
- €100,000–€103,000 a year
- Full-time
- Doctoral degree
- Computer Science
- System design
Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Management
- DevOps
- Project management
Quick apply
Onsite Support Engineer
Version 1 —Dublin, County Dublin
- €35,000–€43,000 a year
- Full-time
- Azure
- Oracle
- Customer service
- Employee assistance program
- Employee discount
Quick apply
8d
Sales Development Representative
Quartr —Dublin, County Dublin
- English
- Business development
- No degree
- Work from home
Service Desk Consultant
Codec —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Oracle
- Customer service
Quick apply
Technical Support Specialist (French speaking)
EIS —Dublin, County Dublin
- Full-time
- Remote
- Customer service
- English
- Windows
Quick apply
13d

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Desktop & Site Support Engineer

Teleperformance -
Dublin, County Dublin

Apply Now

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Overview

VACANCY: Desktop Support Engineer

Job Type: Permanent

Location: Dublin (Hybrid)

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Apply Now

Refine Your Search

mobile software jobs in dublin, d

Desktop & Site Support Engineer

Desktop Support Engineer

Software Engineer, Customer Services Edge

Software Architect

IT Service Desk Engineer

IT Support Engineer - Level 2

Hardware Technician

Associate Systems Administrator

Cross Functional Test Lead, Retail Engineering (Online)

Deskside Support Engineer

Senior Mobile Engineer

IT Support Engineer - Hybrid

Retail Assistant

Developer Relations AI (100% remote)

Software Engineer III, Infrastructure, WAN Core

Delivery Manager

Onsite Support Engineer

Sales Development Representative

Service Desk Consultant

Technical Support Specialist (French speaking)

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