Find Financial recruitment services Jobs in Dublin, D

Customer Operations Manager
Blackhawk Network —Santry, County Dublin
- Full-time
- Hybrid work
- Analysis skills
- AI
- Leadership
- Annual leave
- Employee assistance program
Accounts Manager
Irelands Eye Knitwear Ltd —Baldoyle, County Dublin
- €40,000–€50,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
- Employee discount
Quick apply
4d
Manager - Fund Accounting
SS&C Technologies —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Assistant Facilities Manager
CompassRock International —Dublin, County Dublin
- €55,000–€60,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
Fund Accounting & Administration, Officer
State Street —DUBLIN 2, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
PROGRAMMES FACILITATOR
The Rehab Group —Stillorgan, County Dublin
- €16.38–€17.71 an hour
- Part-time
- No degree
- Annual leave
- Employee assistance program
Quick apply
Director of Hotels and Operational Real Estate Valuations
Knight Frank —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Organisational skills
- Leadership
Payroll Analyst
The Maples Group (Financial Services) —DUBLIN 2, County Dublin
- Full-time
- Microsoft Excel
- Finance
- Bachelor's degree
- Life insurance
Junior Building Surveyor (Project Consultant)
BTY CONSULTANCY GROUP INC —DUBLIN 2, County Dublin
- Full-time
- Engineering
- English
- Analysis skills
- Employee assistance program
Quick apply
Expansion Event Coordinator
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Spanish
- Google Suite
- English
Client Accountant
Cushman & Wakefield —DUBLIN 2, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick apply
Group Financial Controller
FOODHUB —Dublin, County Dublin
- From €120,000 a year
- Full-time
- Accounting
- Annual leave
Quick apply
7d
Senior Analyst Financial Control
Bank of Ireland —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Microsoft Office
- Banking
- Annual leave
- Employee assistance program
Senior Auditor
U.S. Bank National Association —DUBLIN 18, County Dublin
- €74,460–€87,600 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Manager | Windermere
Praxis Care —Dublin, County Dublin
- €56,351–€65,807 a year
- Full-time
- Management
- No degree
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
Financial Controller, Irish Resident
Cerberus Capital Management —Dublin, County Dublin
- €100,000–€130,000 a year
- Full-time
- Microsoft Excel
- Management
- Analysis skills
Governance Assistant
TD Bank —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Administrative Assistant, Global Corporate & Investment Banking, Dublin
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Operations Manager (Part-Time Job)
Lycee Francais International Samuel Beckett —Dublin, County Dublin
- From €35,743.22 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Employee discount
Quick apply
1d
Brands Event Coordinator
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Spanish
- Google Suite
- English

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Customer Operations Manager

Blackhawk Network -
Santry, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave
Employee assistance program
Private medical insurance

Qualifications

CPC Card
Process improvement
E-commerce
Analysis skills
AI
Leadership
Communication skills

Full job description

About Blackhawk Network:

One4All (part of Blackhawk Network)

One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way.

Overview:

Job Title: Customer Service Operations Manager

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 37.5

Reports to: Director, Customer Service

We are looking for an experienced customer support operations leader to oversee service delivery for the One4all business. The role leads in-house and outsourced customer service teams across Ireland, El Salvador and Greece, with responsibility for performance, compliance, quality and continuous improvement.

This is a high-impact leadership role in a multi-site, regulated environment, with real scope to improve service, develop teams and shape how we support customers as the business grows.

Responsibilities:

Leading day-to-day customer support operations across in-house and outsourced teams
Delivering SLA, KPI and quality performance across all channels
Coaching and developing the Swords-based team and building a high-performance culture
Managing third-party partners to agreed service, governance and improvement standards
Ensuring compliance with relevant regulatory requirements, including CPC and GDPR
Overseeing complaints, reporting, controls, incidents and KRIs
Driving customer experience improvements, including CSAT, self-service and automation
Supporting new initiatives, forecasting, seasonal planning and wider EMEA collaboration

What success looks like

Strong operational performance across service, quality and compliance measures
An engaged, well-led team with clear accountability and development
Effective outsourced partner management
Measurable improvements in customer satisfaction, efficiency and customer effort
Practical use of automation, AI and process improvement to enhance service delivery

Qualifications:

Experience leading high-performing customer support or contact centre teams
Strong track record in multi-site, multi-country service operations
Experience managing outsourced service providers against SLAs and KPIs
Strong people leadership, coaching and team development skills
Experience running QA, KPI and performance frameworks
Comfortable working in regulated or highly controlled environments
Strong analytical, stakeholder management and communication skills
Comfortable operating across functions, countries and time zones

Preferred experience

Experience in financial services, payments, gift cards, e-commerce or another regulated environment
Exposure to complaints governance or regulated customer processes
Experience improving customer journeys, self-service or digital support models
Experience using automation or AI tools to improve service operations or customer outcomes

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits:

Work-Life Balance: 23 days annual leave, birthday time off and volunteering leave.
Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
Financial Rewards: Pension scheme, and exclusive discounts with our one4all cards.
Flexibility & Engagement: Office group activities and support for physical and mental health.
Recognition: Participate in Flyers, our leading recognition program with financial rewards.
Hybrid Working – typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

Stage 1: Shortlisting of suitable candidates
Stage 2: Screening Call
Stage 3: Interview(s) with Hiring Manager(s)
Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Apply Now

Refine Your Search

financial recruitment services jobs in dublin, d

Customer Operations Manager

Accounts Manager

Manager - Fund Accounting

Assistant Facilities Manager

Fund Accounting & Administration, Officer

PROGRAMMES FACILITATOR

Director of Hotels and Operational Real Estate Valuations

Payroll Analyst

Junior Building Surveyor (Project Consultant)

Expansion Event Coordinator

Client Accountant

Group Financial Controller

Senior Analyst Financial Control

Senior Auditor

Manager | Windermere

Financial Controller, Irish Resident

Governance Assistant

Administrative Assistant, Global Corporate & Investment Banking, Dublin

Operations Manager (Part-Time Job)

Brands Event Coordinator

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