We would like to invite applications for the following 39-hour, permanent contract role:
Fundraising Administrator - Clontarf
IWA is committed to promoting, maintaining, and adding to our diverse and inclusive work environment.
Overall Purpose of Job
The purpose of the role is to provide administrative support for the Fundraising team, as well as to provide a high-quality standard of donor care for Irish Wheelchair Association donors. This is an essential role within the fundraising team, supporting integration and teamwork.
What will be achieved by this role?
Support for all fundraising activities, including events, community, corporate, grants and individual giving.
Resource to manage increasing volumes of donations
Effective donor engagement and an enhanced donor experience
Improved integration of fundraising activities and processes, supported by accurate data, effective reporting and a donor-centric focused department.
This role will work very closely with the Customer Care Team. The role holder will manage donor care processes and data, ensuring effective cross-departmental coordination, monitoring and reporting. They will also liaise with:
Internal – Fundraising, IWA Community Centres, Customer Care, Advocacy, Communications, Operations, Finance, Procurement, Quality Standards.
External – Donors, suppliers and partners.
Key Relationships:
Internal – Fundraising, IWA Community Centres, Advocacy, Communications, Operations, Finance, Procurement, Quality Standards.
External – Funders and partners.
Main Duties and Responsibilities
Donor Care Administration:
To maintain a donor-centric focus, acting as the first point of contact for incoming fundraising enquiries and activities, meeting and greeting donors who come to our office, as well as those who phone or email.
Deliver a high standard of supporter/donor care, handling enquiries, donations, requests and complaints promptly, efficiently and sensitively within agreed timelines.
Monitor and manage various fundraising inboxes.
Income processing (post, phone, online, etc.), tracking, acknowledgement and reporting. Data entry and importing to our CRM, and maintaining accurate records of donations, donors’ personal information, and any other data relating to fundraising.
Manage the data processing, thanking and receipting of all donor income.
Act as key CRM contact and champion, ensuring donor preferences and GDPR (General Data Protection Regulation) requirements are maintained accurately.
Ensure thank you communications are timely, relevant and up to date.
Oversee digital fundraising platforms (iDonate/Eventmaster, Enthuse, etc.) and related income processing, reconciliation and reporting.
Liaise with the finance team on coding and support IWA Community Centres to set up local fundraisers on digital platforms, processing permits.
Fundraising:
Ensure fundraising materials and stock are kept up to date. E.g., Welcome Packs, Purchase Orders, Direct Mail returns, processing email unsubscribes, stock management and ordering.
Support all fundraising activities. For example, grant application administration, garda permit applications, etc.
Work to increase the lifetime value of IWA supporters by helping them understand our work and the importance of their continued support in changing lives.
Oversee the delivery of the monthly draw according to required timelines
Prepare fundraising packs for community fundraisers and attend events as required.
Acknowledge In Lieu of and In Memory donations appropriately and sensitively.
Support fundraising campaigns through drafting social media content and sourcing relevant imagery.
Liaise with colleagues in Communications, Advocacy and Service Delivery to keep up to date with campaigns and activities.
Collate and issue email communications, including our monthly donor care e-newsletter. (Training provided)
Undertake additional fundraising, administrative and donor support duties as required.
Customer Service Support:
Support the Customer Care Team by covering Reception during periods of annual leave, etc. and have a basic knowledge of general queries and complaints handling and general administrative duties.
PERSON SPECIFICATION
Training, Experience and Qualifications
One year’s experience in a donor care, fundraising, public-facing and/or administrative role.
Excellent customer service skills on the telephone, in writing and in person
Excellent planning and organisational skills with a proven ability to multi-task and prioritise time and resources.
Ability to work under pressure and maintain meticulous attention to detail and accuracy.
Excellent numeracy skills.
Excellent and engaging written and oral communication skills.
Excellent interpersonal skills with an ability to build relationships with supporters.
Proficiency in all MS Office Skills, especially Excel and Word.
Experience using a CRM system/database is desirable.
Proven ability to work independently within a team environment.
Fluency in written and spoken English.
Knowledge of GDPR requirements is desirable.
Act in the best interests of IWA at all times and in accordance with our mission, vision and values.
Flexibility in working hours may be required when events are held evenings or weekends.
Competencies:
Collaborative, enthusiastic and positive attitude; flexible and adaptable.
Takes initiative with a high level of attention to detail.
Excellent communicator with a warm, friendly approach.
Strong organisational skills, with the ability to manage multiple projects and competing priorities at once.
Organised and process-driven.
Remuneration Benefits:
Salary (CO3) ranges from €28,939.50 - €45,090.27
Excellent working conditions
Training development opportunities
25 days of annual leave
Access to Defined Contribution Pension scheme and group VHI HSF Health Cash Plans
Employee Assistance Service
Bike to Work Scheme
The closing date for applications is Monday, 13th July 2026.
Please note - ACADEMIC AND/OR PROFESSIONAL QUALIFICATIONS: - Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.
INDHP
