Find enterprise centre Jobs in dublin, d

Desktop Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
Desktop & Site Support Engineer
Teleperformance —Dublin, County Dublin
- Management
- Customer service
- Windows
Quick apply
Administrative Support Grade III
Enable Ireland —Dublin, County Dublin
- €28,377–€45,992 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d
Lead Document Controller
Mercury Engineering —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Enterprise Business Development Representative
Sidetrade —Dublin, County Dublin
- €35,000–€50,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Bachelor's degree
- Annual leave
- Life insurance
Quick apply
Business Support Partner - Specified Purpose (Approx. 7 Months)
Roche —Dublin, County Dublin
- Windows
- Analysis skills
- No degree
5d
Sr. Internal Communications Director
Glanbia Foods —DUBLIN 24, County Dublin
- €200,000–€240,000 a year
- Hybrid work
- Business
Software Development Engineer
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- AWS
- Bachelor's degree
13d
Labour Administrator
Mercury Engineering —Dublin, County Dublin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Development Support Analyst (Captive Insurance)
Aon Corporation —Dublin, County Dublin
- Full-time
- Management
- Business development
- Presentation skills
Administrator
Mercury Engineering —Dublin, County Dublin
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Delivery Driver – Full Time (Dublin 12)
CHLOSIN PUBLICIS LTD —Dublin, County Dublin
- €28,000–€40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
Talent Acquisition Associate
Mercury Engineering —Dublin, County Dublin
- Recruiting
- Communication skills
049.EI.26E – Senior Executive – Programme Manager (Technology Infrastructure)
Enterprise Ireland —Dublin, County Dublin
- €82,290–€101,918 a year
- Research
- Presentation skills
- Business
12d
Accounts Payable Administrator
Mercury Engineering —Dublin, County Dublin
- Microsoft Excel
- English
- Communication skills
9d
Program Lead - Global Markets Operations
Bank of America —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Project management
13d
Software Development Engineer, Enterprise Engineering
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- Computer Science
- Bachelor's degree
- Software development
7d
Stores Operative
Mercury Engineering —Blanchardstown, County Dublin
- Driving
- Communication skills
Financial Accountant
Mercury Engineering —Dublin, County Dublin
- Microsoft Excel
- Microsoft Office
- Analysis skills
Product Manager – Customer Technology & Loyalty
Primark —Dublin, County Dublin
- On call
- Product management
- Leadership
- Communication skills

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Desktop Support Engineer

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

Permanent

Qualifications

Telephony
Management
Customer service
Windows
Microsoft Office
Continuous improvement
Communications
Communication skills

Full job description

Job Type: Permanent

Location: Dublin

Hours: -37.5 Hours per week.

Out of hours work may be required.

About us

Teleperformance is a worldwide leader in multichannel customer experience management. We are experts in the call centre services industry and connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. We’ve been providing superior customer care for leading brands throughout the world since 1978 and every year we interact with more than 35% of the world’s population.

We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. Teleperformance was named a Great Place to Work® in various countries, including the UK, and was included in Forbes’ 50 Most Trustworthy Companies based in Western Europe, as well as in AON Hewitt Global’s Global Best Employers™ Program.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

About the Role

As a Desktop Support Engineer you will provide desktop support to company employees, both on-site and at home for any issues reported. These will primarily relate to desktop and laptop hardware issues, software faults including email, telephony systems and associated in-house applications. You will be responsible for maintaining all IT kit based onsite and providing hands-on assistance to other IT teams and users based remotely.

General BAU tasks include but are not limited to, ticket management, hardware & software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Good customer facing skills and ability to prioritise your workload are also key aspects of the role.

Candidates must be well-presented and prepared to invest their time to learn new skills in the constantly evolving world of Information Technology. Travel to our other Teleperformance sites within the UK may also be required on occasion.

Duties

Troubleshooting reported faults with Windows Desktop, laptop, VDI & mobile for end users
Software deployment and updates for all devices used in the estate
Maintain a high degree of customer service via in person communication, call, e-mail, and instant messaging for all support queries
Support and triage of major incident impacting business productivity and ability to maintain client KPIs
Gather and submit evidence in relation to quarterly and annual security policies, and external audits
Identifying business risks and ensuring adherence to internal and external security requirements
Close attention to Service Level Agreements (SLAs) and setting a clear expectation to the customer

Requirements

Ability to attain CTC and SC clearance as per UK government requirements.
Ability to maintain a high degree of customer service for all support queries.
Proven track record of close attention to Service Level Agreements (SLA’s) and setting a clear expectation to the customer.
Proactive approach, ability to prioritise and manage own workload.
Ability to solve complex problems & participate in continuous improvement.
Excellent oral and written communication skills.
Keen attention to detail.
Ability to relate to others in a positive manner. Strong team focus.
Experience with MS Office Packages

Skills and Experience (advantageous)

Experience and/or Qualifications in an IT field
Experience with Windows 10 & 11
Experience working with VDI solutions
Experience with Cisco Networking desirable.
Experience with MECM for software deployment, OS build and patch management
Experience of managing and implementing Group Policy in an enterprise environment.
Experience with Anti Virus software and managing cyber security threats
Experience working with O365 products and services
Working experience of ITIL and/or ISO270001 processes and procedures.
Proactive approach, ability to prioritise and manage own workload
Ability to solve complex problems & participate in continuous improvement.

Quick apply

Refine Your Search

enterprise centre jobs in dublin, d

Desktop Support Engineer

Desktop & Site Support Engineer

Administrative Support Grade III

Lead Document Controller

Enterprise Business Development Representative

Business Support Partner - Specified Purpose (Approx. 7 Months)

Sr. Internal Communications Director

Software Development Engineer

Labour Administrator

Business Development Support Analyst (Captive Insurance)

Administrator

Delivery Driver – Full Time (Dublin 12)

Talent Acquisition Associate

049.EI.26E – Senior Executive – Programme Manager (Technology Infrastructure)

Accounts Payable Administrator

Program Lead - Global Markets Operations

Software Development Engineer, Enterprise Engineering

Stores Operative

Financial Accountant

Product Manager – Customer Technology & Loyalty

I want to receive the latest job alerts for enterprise centre in dublin, d

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