ICT Systems Analyst
Location: Swift Square One
Job type: Fixed Term
Overview of role:
The ICT Systems Analyst – System Delivery will play a critical role in the delivery of new ICT systems as part of a large-scale Electronic Health Record (EHR) programme. This role combines technical systems analysis with project management and business analysis responsibilities to ensure successful design, implementation, and integration of systems aligned to programme objectives. This role bridges business stakeholders, clinical teams, vendors, and technical delivery functions, ensuring that solutions are well-defined, fit-for-purpose, and delivered on time, within scope, and aligned to the EHR programme objectives. The role offers the opportunity to play a key part in delivering transformative EHR capabilities that enhance patient care and operational efficiency This is a 12-month fixed term contract
Primary Duties and Responsibilities:
Solution Delivery
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Support system design, configuration, solution architecture, and implementation activities in collaboration with vendors, clinical, business and technical teams to deliver solutions
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Ensure solutions align with enterprise architecture, interoperability standards, regulatory and security requirements
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Ensure solutions comply with ICT governance, data protection regulations (e.g., GDPR), and healthcare requirements
- Coordinate system testing (SIT, UAT) and validation activities
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Support go-live planning, cutover activities, and post-implementation optimisation
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Support development of documentation including design documents, SOPs, and operational procedures
- Support training and change management initiatives to ensure a seamless transition at go-live
Project Delivery
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Lead the planning, execution, and delivery of ICT system projects from initiation through to go-live and stabilisation
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Develop and maintain project plans, timelines, and status reports
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Manage scope, schedule, cost, and quality in line with programme governance frameworks (e.g. PMBOK or PRINCE2)
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Manage tasks and deliverables within the EHR programme
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Proactively identify, assess, and manage risks, issues, decisions and dependencies
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Maintain RAID logs and escalate where appropriate
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Ensure adherence to programme milestones, dependencies, and critical path activities
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Support procurement, vendor coordination, and contract deliverables
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Support training and change management activities
Requirements Management
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Engage with business and clinical stakeholders to capture, document, and validate requirements
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Facilitate workshops, process mapping sessions, and requirements reviews
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Translate business and clinical needs into functional and non-functional specifications
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Identify process improvement opportunities enabled by new ICT systems
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Ensure requirements traceability from design through build, test, and deployment
Stakeholder Engagement & Communication
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Act as a key liaison between business and clinical EHR teams, operations, technical teams, and external vendors
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Support user engagement, training planning, and communication activities to ensure solutions meet user needs
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Provide clear and concise reporting to programme leadership and governance forums
Continuous Improvement & Best Practice
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Promote adoption of standardised delivery methodologies, templates, and tools
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Identify opportunities to improve processes, system usage, and delivery efficiency
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Contribute to lessons learned and post-implementation reviews
Qualifications & Experience:
Essential
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Degree in Information Systems, Health Informatics, Computer Science, Business, or related discipline
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Proven experience in ICT systems analysis and delivery
- Demonstrable project management and delivery experience within structured methodologies (e.g., PMI, PRINCE2, Agile)
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Strong business analysis experience including requirements gathering and process mapping
Desirable
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Experience with Meditech Expanse or other EHR platforms
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Experience in healthcare environments
- Familiarity with system lifecycle (design, build, test, deploy, support)
- Proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Visio, MS Project)
This job description is intended to be an outline of the areas of responsibility. As UPMC and the post holder develop, this job description may be subject to review in light of the changing needs of the business.
Equal Opportunity Statement and Benefits
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.
Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that’s close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.
