Find customer operations manager Jobs in dublin, d

Digital Channel Manager - Tesco Mobile
Tesco Ireland —Dún Laoghaire, County Dublin
- Full-time
- Communication skills
- Analytics
- Annual leave
- Employee assistance program
9d
Document Control Manager
DPS Group —Citywest, County Dublin
- Monday to Friday
- Microsoft Excel
- Management
- Customer service
Operations Manager
Associated Air Services Limited —DUBLIN 13, County Dublin
- €40,000–€43,000 a year
- Full-time
- Team management
- No degree
- Organisational skills
Quick apply
9d
MASSIMO DUTTI OPERATIONS MANAGER
INDITEX —Dublin, County Dublin
- Full-time
- Customer service
Quick apply
Site Operations Manager
Gist Limited —Clonshaugh, County Dublin
- €65,000 a year
- Monday to Friday
- Team management
- Warehouse experience
- Annual leave
- Employee assistance program
Customer Service Operations Manager
Blackhawk Network —Swords, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
Customer Operations Manager
Luzern eCommerce Group —Dublin, County Dublin
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Annual leave
- Employee assistance program
Quick apply
11d
Data Manager
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- €75,000–€80,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Sick pay
Quick apply
Manager GD Training Systems
Regeneron —Dublin, County Dublin
- Bachelor's degree
- In-person
- Annual leave
Guest Operations Team Leader DUB
Signature Aviation —Dublin, County Dublin
- From €55,000 a year
- Weekend availability
- Annual leave
- Employee assistance program
Quick apply
10d
Contact Centre Manager
Field Management Ireland —Dublin, County Dublin
- €50,000–€55,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
Quick apply
Key Account Manager
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- €60,000–€65,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
Community and Building Manager (co-working)
Huckletree —Dublin, County Dublin
- €37,000–€40,000 a year
- Full-time
- Wellness program
- Sick pay
Quick apply
3d
Hospitality Manager Monday - Friday
CH&CO —DUBLIN 2, County Dublin
- €50,000 a year
- Full-time
- Employee assistance program
2d
Junior Print & Signage Project Manager
THINK Group —Dublin, County Dublin
- €30,000–€40,000 a year
- Full-time
- Customer service
- Administrative experience
- No degree
- Sick pay
Quick apply
9d
Office Manager & Bookkeeper
Roccul Ltd —Dublin, County Dublin
- €40,000–€45,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Sick pay
Quick apply
Operations Manager
David Lloyd Clubs —DUBLIN 4, County Dublin
- Full-time
- Management
13h
Butlers Factory Tour Manager
Butlers Chocolate Cafe —DUBLIN 17, County Dublin
- €37,000–€40,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
- Wellness program
- Employee assistance program
Quick apply
9d
Chief Technology Officer
FOODHUB —Dublin, County Dublin
- €200,000–€400,000 a year
- Full-time
- Hospitality
- Computer Science
- In-person
- Annual leave
Quick apply
4d
IT Project Manager (Contract)
dnata Catering Ireland Limited —Saint Margaret's, County Dublin
- €75,000–€80,000 a year
- Full-time
- Communication skills
Quick apply

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Digital Channel Manager - Tesco Mobile

Tesco Ireland -
Dún Laoghaire, County Dublin

Apply Now

Job details

Full-time
9 days ago

Benefits

Annual leave
Employee assistance program

Qualifications

Content management systems
Business requirements
Communication skills
Analytics

Full job description

About the role

The Digital Channel Manager is responsible for the performance, optimisation, and continuous improvement of Tesco Mobile Ireland’s (TMI) digital channels. This role ensures that the digital channel deliver against TMI commercial, customer, and brand objectives. The role is also accountable for building out the capability of TMI’s digital assets to ensure the channel is future proofed and is maximising the opportunity to deliver for the business.

You will be responsible for

Digital Channel Ownership

Develop the online channel strategy/plan and work with stakeholders to execute.
Act as the primary point of contact for channel‑related initiatives and performance.
SME for all things digital in TMI.
Work with Customer Care eCare leads to align digital channel strategy.

Digital Service Provider Management

Day to day management of TMI’s Manage Service Providers (Digital) to ensure the delivery model is in place to support roadmap execution and optimise the day-to-day operations.
Continually review ways of working and prioritise the delivery pipeline.
Ensure contract terms and SLAs are adhered to.

Performance & Optimisation

Own the digital channel targets and performance against them.
Develop reporting dashboards to track performance of the channel.
Use data and insights to identify opportunities for optimisation, growth, and efficiency.
Work with finance to develop business cases to support channel investment opportunities.
Deliver continuous improvement through testing, experimentation, and best‑practice adoption.

Customer Experience

Ensure digital channels deliver a seamless, consistent, and customer‑centric experience.
Work closely with Customer Care, Segment and Props, Marketing, Technology, Fraud & Security, Finance and 3rd parties to improve usability and engagement in addition to sales optimisation.
Champion customer needs and insights in channel development and prioritisation.

CMS/DXP

Management of Kentico CMS -working in partnership with Digital agency.
Fully leverage capability to extract maximum value and build out capability and associated roadmap.
Put in place processes and ways of working to exploit Kentico CMS feature set and improve time to market and efficiencies.

Stakeholder Management

Work cross‑functionally with all TMI departments and the wider Tesco business.
Provide regular performance updates and business insights to all stakeholders.
Present at senior leadership forums including TMI board level on strategy and digital channel progress.

Governance & Compliance

Establish channel governance and maintain documentation, processes, and governance frameworks for channel management.

You will need

Essential

Proven experience managing digital channels in a commercial or customer‑focused environment. Telco experience is an advantage.
Strong understanding of digital performance metrics, analytics, and optimisation techniques.
Experience working with CMS platforms, analytics tools (e.g. Google Analytics), and digital marketing technologies. Knowledge of Kentico is an advantage.
Ability to manage multiple priorities and deliver at pace in a lean environment.
Strong stakeholder management and communication skills.
Experience working with external agencies or third‑party partners.
Ability to translate commercial requirements into technical requirements and work with technical teams to deliver.
Ability to manage projects through to delivery.
Ability to develop business cases to support investment opportunities.

Personal Attributes

Customer‑focused with a strong commercial mindset.
Data‑driven and insight‑led.
Proactive and outcome‑oriented.
Collaborative and comfortable influencing across teams.
Detail‑focused with the ability to think strategically.
Ability to work individually to a high standard as well as cross functionally as part of a team.
Ability to translate business requirements into technical language to ensure optimised delivery.
Ability to translate Digital performance into business benefits.

Whats in it for you?

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

Competitive Salary
Life Assurance
Pension Plan*
Bonus Scheme*
Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2nd Clubcard available.*
Annual leave starting at 23 days
Save As You Earn Scheme*
Entry requirements and rules of the scheme apply

About Us

At Tesco, our vision is to become every customer’s favourite way to shop, whether they are at home or on the move. Our core purpose is to serve our customers, communities, and the planet a little better every day.

At Tesco, we pride ourselves on having an inclusive culture where everyone can truly be themselves. This is embedded in our values: we treat people how they want to be treated. We celebrate diversity and recognize the value and opportunity it brings, ensuring our colleagues feel they can be themselves at work and are supported to be at their best.

We have embraced a blended working week, combining office and remote working. Our offices remain places for connection, collaboration, and innovation. We are committed to building an inclusive workplace that celebrates the cultures, personalities, and preferences of our colleagues, who in turn help build our business's success and reflect the diversity of the communities we serve. Our stores are welcoming places for everyone, with colleagues trained to support those with visible or hidden disabilities through the Sunflower Lanyard programme.

As a large business with diverse roles and flexible working patterns, Tesco can find something that suits you. We celebrate diversity and welcome everyone. Our inclusive recruitment process ensures candidates can thrive and request any necessary adjustments. For more information on accessibility support, visit Tesco Careers Accessibility.

If you need additional support, please email [email protected]. This will help us understand how we can best support you through the recruitment process.

Apply Now

Refine Your Search

customer operations manager jobs in dublin, d

Digital Channel Manager - Tesco Mobile

Document Control Manager

Operations Manager

MASSIMO DUTTI OPERATIONS MANAGER

Site Operations Manager

Customer Service Operations Manager

Customer Operations Manager

Data Manager

Manager GD Training Systems

Guest Operations Team Leader DUB

Contact Centre Manager

Key Account Manager

Community and Building Manager (co-working)

Hospitality Manager Monday - Friday

Junior Print & Signage Project Manager

Office Manager & Bookkeeper

Operations Manager

Butlers Factory Tour Manager

Chief Technology Officer

IT Project Manager (Contract)

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