Find Customer care advisor Jobs in Dublin, D

Customer Service Advisor
apetito —Dublin, County Dublin
- €15.50 an hour
- Part-time
- Customer service
- English
- Annual leave
8d
Employee Relations Advisor
BidvestNoonan —Swords, County Dublin
- €50,000–€55,000 a year
- Full-time
- No degree
- Human resources
Quick apply
Customer Care Advisor
Pure Telecom —DUBLIN 24, County Dublin
- Monday to Friday
- Customer service
- Microsoft Office
- No degree
Junior Sales Executive
Kearys —Belgard, County Dublin
- Full-time
- Communication skills
- Annual leave
- Employee assistance program
Quick apply
Customer Care Advisor
Sedgwick —Dublin, County Dublin
- Sales
- Communication skills
- Negotiation
- Employee assistance program
- Gym membership
Customer Care Representative
Boluda Lines Ireland Limited —Dublin, County Dublin
- €30,000–€35,000 a year
- Full-time
- Spanish
- English
- Microsoft Office
Quick apply
Healthcare Advisor
Boots —Dublin, County Dublin
- Part-time
- Employee discount
Senior Customer Service Executive
McSport —DUBLIN 22, County Dublin
- Full-time
- Customer service
- ERP systems
- English
- Employee discount
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1d
Finance Administrator
Mater Private Network —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Annual leave
Quick apply
15h
Senior HR Consultant
Tata Consultancy Services —Dublin, County Dublin
- Call to connect
- Communication skills
9d
Complaints Handler - (French, German, Dutch or Italian speaking)
Cover-More —Dublin, County Dublin
- Full-time
- English
- Continuous improvement
- Communication skills
- Employee assistance program
Quick apply
Financial Planning Consultant
Bank of Ireland —Dublin, County Dublin
- €65,000–€80,000 a year
- Full-time
- Annual leave
- Employee assistance program
Corporate Wellbeing Advisor
Nuffield Health —DUBLIN 1, County Dublin
- €27,324–€31,544 a year
- Full-time
- Communication skills
- Gym membership
10d
Care Advisor - French
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
Care Advisor - Spanish
Allianz —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Word
- Spanish
- Microsoft Excel
Part-Time Retail Sales Advisor Dublin Grafton Street 24 hours per week
The Swatch Group Ireland —DUBLIN 2, County Dublin
- Part-time
- Supervising experience
- No degree
4d
Community Stoma Care Nurse
Eakin Healthcare —Dublin, County Dublin
- Part-time
- Remote
- Microsoft Excel
- IT
- Communication skills
Quick apply
Care Advisor - German
Allianz —Dublin, County Dublin
- Weekend availability
- Microsoft Word
- Microsoft Excel
- English
PRADA Senior Client Advisor, Dublin
Prada —Dublin, County Dublin
- Customer service
- English
- Communication skills
BYD Senior Sales Executive
Kearys —DUBLIN 24, County Dublin
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance program
Quick apply

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Customer Service Advisor

apetito -
Dublin, County Dublin

Apply Now

Job details

Permanent | Part-time
€15.50 an hour
8 days ago

Benefits

Annual leave

Qualifications

Customer service
English

Full job description

Overview:

This role is working 16 hours per week, any 2 in 6 days

The role of our Customer Services Advisor is critical to the success of our business.

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

The role involves the taking of customer orders and also the making of outbound courtesy calls.

These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.

Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.

The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

€15.50 per hour from 1st January 2026 + bonus + company benefits.

Who we are:

Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals.

We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service.

Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs.

This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.

Responsibilities:

Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
To support drivers with route planning for the next days’ delivery rounds.
To ensure each customer is provided with “exemplary” service on each telephone call or contact.
To update customer records and liaise with customer relatives as required.
To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
Prepare promotional literature as required and communicate details of new products or promotions to customers.
To search, provide and continually look for new business opportunities.
To share best practices with colleagues in an effort to continuously improve our service proposition.
To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Qualifications/Personal Qualities:

Essential:

Experience of a customer service role
Confident using a Personal computer to manage and process orders
Confident telephone manner
Able to pay attention to detail and be accurate in your work
Numerate and good written English
Able to work to deadlines

Desirable:

Have worked in the elderly/care market
Experience of working in a team environment
Full ROI Driving Licence

Personal Qualities:

As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.

This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
To take an active interest in getting to know every customer and become a trusted friend.
A good listener, you’ll be able to treat every customer as an individual.
To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
Ability to communicate and relate to people at all levels.
Ability to work under own initiative, plan own day, manage own time.
To act as a link for drivers and customers if any problems arise during a delivery round.
To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.

Company Benefits:

Competitive salary
21 days annual leave + public holidays
Pension contribution

Our Values:

As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.

We develop a range of products designed to enhance health and well-being for all our customers.

We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people.

We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito’s commitment to a more sustainable future.

We embrace inclusion, empowering individuals from diverse backgrounds.

Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.

Apply Now

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