Job description - Retail Supervisor – Golf Shop
Trump International Golf Links & Hotel, Ireland, Doonbeg, a member of the Trump International Organisation, is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets famed Irish hospitality, an intimate spa, amazing food and access to leisure activities, culture, heritage and one of the most picturesque settings Ireland has to offer leisure travellers, conferences, meeting, incentives and special events.
Host of the AMGEN Irish Open, 2026, the resort was named the best Golf Resort in Ireland by the Irish Golf Tour Operators Association and is consistently recognised among the best championship Links Courses in the world
At the heart of the resort is the Irish Country house hotel with one of Ireland's best hotel restaurants, the Ocean View. In fact, the ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the iconic Cliffs of Moher.
Trump International Doonbeg is home to a proud and motivated workforce of over 300 associates during high season, offering a world-class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Retail Supervisor – Golf Shop
Location: Trump Doonbeg
Department: Golf Operations / Retail
Reports To: Golf Manager
Job Summary
The Retail Supervisor is responsible for overseeing the daily operations of the golf shop within the resort, ensuring an exceptional guest experience while maximizing retail performance. This role combines leadership, customer service, merchandising, and operational responsibilities in a fast-paced, service-driven environment
Key Responsibilities
1. Team Leadership & Supervision
Supervise, motivate, and support golf shop retail staff on a daily basis
Assist with staff scheduling, training, and performance management, as well as signing off on daily rosters
Lead by example in delivering outstanding customer service
Act as the point of contact in the absence of the Golf Manager or Head Golf Professional
2. Customer Experience
Provide a warm, professional welcome to all guests and members
Deliver expert product knowledge on golf equipment, apparel, and accessories
Handle customer inquiries, feedback, and complaints effectively
Ensure high service standards aligned with the resort’s brand
3. Retail Operations
Oversee opening and closing procedures, including cash handling and reconciliation
Maintain accurate inventory levels, stock control, and merchandising standards
Oversee quarterly stocktakes
Ensure storage areas are keep in a clean & organised manner
Assist with ordering, receiving, and pricing of merchandise
Monitor sales performance and support initiatives to drive revenue
Development & implementation of SPO’s with regards to retail operations
Monthly reporting on retail sales, with comparisons to previous year, as well as sell though & margins by brand.
Monthly reporting based on logo position and sales from each area in the store
4. Visual Merchandising
Ensure the golf shop is visually appealing, clean, and well-organized
Implement seasonal displays and promotional setups
Maintain brand standards for all merchandise presentations
5. Golf Operations Support
Coordinate with golf operations team on tee times, events, and competitions
Support tournament and event merchandising requirements
Assist guests with bookings, rentals, and general golf-related inquiries
6. Health, Safety & Compliance
OTHER DUTIES
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
3+ years in a high-volume retail or hospitality supervisor role
Positive and friendly attitude, cheerful and courteous demeanour.
Hospitality mindset: ability to deliver 5 star service consistently
Commercial Acumen: understating of retail KPI’s such as Gross Profit, margin, stock turnover and average transaction value.
Interpersonal Skills: Exceptional customer service skills with the ability to resolve guest complaints professionally
Experience with Lightspeed & OPERA systems is a significant advantage
Good organisational skills.
Reliable and adaptable team player
Excellent communication skills.
Ability to work flexible hours.
Ability to remain calm whilst under pressure
BENEFITS:
Regularly stocked canteen for meals, snacks and beverages while on duty
Discounts in our Spa, Hotel & Golf course
Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom
Free Car parking
Regular staff appreciation initiatives.
Opportunities to develop and grow through assisted educational opportunities
Sick Benefit scheme
Personal locker where required.
Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate
Use of fitness centre out of season.
