At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are seeking an organised, personable Customer Care / Receptionist to join our team at O'Shea, Bramley & Breen Veterinary Hospital on a full-time basis.
O'Shea, Bramley & Breen Veterinary Hospital is a busy, progressive practice with a loyal client base and a strong reputation for delivering outstanding patient and client care. Our reception team plays a vital role in creating a welcoming experience for every client while supporting the smooth day-to-day running of the hospital.
As a Customer Care / Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Working Pattern
This is a full-time position working 40 hours per week over 4.5 days.
- Practice opening hours: Monday to Friday, 8:00am - 8:00pm
- Saturday opening hours: 8:00am - 5:00pm
- Shifts are worked on a rota basis within these hours
- No Sundays, Bank Holidays or out-of-hours work
- Overtime is returned as time off in lieu (TOIL)
Key Responsibilities
- Welcome clients and their pets in a warm, professional manner
- Answer telephone and email enquiries efficiently
- Book and manage appointments using the Merlin practice management system
- Process payments and complete end-of-day cash procedures
- Maintain stock levels and assist with deliveries
- Support general administrative duties across the practice
- Maintain high standards throughout reception and client-facing areas
- Develop product knowledge to confidently assist clients with their enquiries
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Previous reception, customer service and administrative experience
- Excellent communication skills and a professional, welcoming manner
- Strong IT skills and confidence using computer systems
- The ability to manage multiple tasks effectively in a busy environment
- Excellent attention to detail and organisational skills
- A calm, positive approach and genuine passion for delivering exceptional customer service
- Experience within a veterinary practice or working with animals would be advantageous
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
- A welcoming and collaborative practice team
- Ongoing training and development to build your skills and confidence
- Opportunities for career progression within the practice and wider organisation
- A positive, values-led culture focused on wellbeing, teamwork and continuous improvement
- Annual leave plus birthday leave
- Paid maternity, paternity, bereavement and sick leave
- Employee Assistance Programme
- Retail discounts and colleague wellbeing programmes
- Career progression opportunities and access to the Leadership Academy
- Employer pension contributions
- Discounted veterinary care for your own pets
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to €15 per hour DOE
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
