Job Title: Senior Receptionist
Reporting To: Reception Manager
Location: Riverside Park Hotel Enniscorthy, Co. Wexford
Job Summary
As a Senior Receptionist, you will play a key role in delivering an exceptional guest experience while supporting the day-to-day leadership of the Reception team. You will lead by example, ensuring the highest standards of guest care, professionalism, and operational efficiency are consistently maintained. This role requires someone who demonstrates genuine care in every interaction, brings energy and drive to a fast-paced environment, and is committed to always getting better through continuous improvement and team development. A strong commitment to doing the right thing for guests, colleagues, and the business is essential.
Key Responsibilities
- Provide a warm, professional, and memorable welcome to all guests, ensuring an outstanding first and last impression of the hotel.
- Lead by example in delivering exceptional customer service and supporting colleagues in maintaining high service standards.
- Assist the Reception Manager in the daily operation of the Front Office department and ensure smooth service delivery across all shifts.
- Act as a point of contact for reception team members, providing guidance, support, and coaching as required.
- Support the onboarding and training of new reception team members, helping to develop knowledge, confidence, and performance.
- Check guests in and out efficiently, ensuring accuracy and adherence to hotel procedures.
- Handle guest queries, special requests, and complaints professionally, taking ownership to resolve issues promptly and effectively.
- Process payments, room charges, and guest billing with accuracy, integrity, and attention to detail.
- Answer and direct telephone calls promptly and professionally, maintaining a positive and helpful approach at all times.
- Manage reservations, amendments, and cancellations while maximising occupancy and revenue opportunities where appropriate.
- Liaise closely with Housekeeping, Food & Beverage, Maintenance, Sales, Reservations, Leisure Club, and other departments to ensure a seamless guest experience.
- Monitor room availability, guest arrivals, departures, and VIP requirements, escalating issues where necessary.
- Respond to guest correspondence and emails in a timely, professional, and guest-focused manner.
- Create and update menus, signage, promotional materials, and guest information using Canva as required.
- Assist with administrative duties, reporting, and daily reception audits.
- Ensure reception cash handling and end-of-shift reconciliation procedures are completed accurately.
- Support the Reception Manager with rota planning, shift handovers, and operational communication.
- Maintain a clean, organised, and welcoming front office environment at all times
- .Ensure full compliance with hotel policies, procedures, health and safety requirements, and service standards.
- Identify opportunities to improve processes, enhance guest satisfaction, and support the continuous development of the Front Office operation.
Requirements
- Minimum of 3 years’ experience in a receptionist or front‑office role, preferably within a hotel environment.
- Proficiency in reservation systems (GuestLine, Hotsoft & SiteMinder preferred).
- Strong communication and interpersonal skills, with a natural sense of care for guests and colleagues.
- Ability to multitask and stay composed in a high‑pressure environment, bringing energy and drive to daily responsibilities.
- Professional and friendly demeanour with a customer‑first approach and a commitment to doing the right thing.
- A proactive attitude with a willingness to learn, adapt, and always get better.
- Flexibility to work day & evening shifts including weekends as required.
