Find It manager Jobs in County Louth

Service Desk Analyst
BoyleSports —Dundalk, County Louth
- On call
- Oracle
- Windows
- Microsoft Office
Quick apply
Product Manager - Sportsbook
BoyleSports —Dundalk, County Louth
- Communication skills
Quick apply
Project Manager
Overhaul Group Inc —Dundalk, County Louth
- Organisational skills
- Free parking
- Employee assistance program
Quick apply
Graduate Management Trainee - Drogheda
Enterprise Mobility —Drogheda, County Louth
- Full-time
- Management
- Customer service
- Bachelor's degree
Web Designer & Digital Executive
Whiteriver Group —Dunleer, County Louth
- Full-time
- JavaScript
- No degree
- Communication skills
Quick apply
Regional Demand Planner
WaterWipes —Drogheda, County Louth
8d
Regional Supply Planner
WaterWipes —Drogheda, County Louth
- Hybrid work
- Microsoft Excel
13d
Quality Control Manager
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
Quick apply
Service Advisor
Windsor Motors —Drogheda, County Louth
- Full-time
- Employee assistance program
Quick apply
Quality Manager
Overhaul Group Inc —Dundalk, County Louth
- Engineering
- Master's degree
- Analysis skills
- Free parking
- Employee assistance program
Quick apply
Digital Platform & Customer Experience Manager
Relatech Spa —County Louth
- English
- Project management
- No degree
Quick apply
Network & Security Engineer
Relatech Spa —County Louth
- On call
- Computer Science
- English
- Project management
Quick apply
Night Cashier
Players Amusements —Drogheda, County Louth
- Overtime
- Referral programme
Quick apply
9d
Team Lead Project Manager
Relatech Spa —County Louth
- Engineering
- English
- Project management
Quick apply
Retail Supervisor
Screwfix —Drogheda, County Louth
- Up to €15.98 an hour
- Part-time
- Annual leave
6d
OT Infrastructure Engineer
WuXi Biologics —Dundalk, County Louth
- Engineering
- Windows
- Project management
Group Treasury Manager
BoyleSports —Dundalk, County Louth
- Microsoft Excel
- No degree
- IT
Quick apply
Assistant Manager
Sports Direct —Dundalk, County Louth
- €42,500 a year
- Full-time
- Management
- Leadership
- Annual leave
Quick apply
Home Manager
Ann's Home Care —County Louth
- Call to connect
- Childcare
- Management
- Human resources
Learning and Development Manager
Alternative Heat —Dundalk, County Louth
- Full-time
- No degree
- Leadership
Quick apply

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Service Desk Analyst

BoyleSports -
Dundalk, County Louth

Quick apply

Job details

Qualifications

Telephony
Oracle
Avaya
SCCM
Windows
Microsoft Office
.NET
DHCP
IT support
Computer networking
DNS
Active Directory
Help desk

Full job description

Role Title: Service Desk Analyst

Location: Dundalk HQ, On-site

Reports to: Service Desk Manager

Team/Function: Technology

Your Role:

The Service Desk Analyst is responsible for providing local IT Support to our BOYLE Sports Retail Estate, Corporate & Digital, Remote Support and other business units when required. The holder of this role will ensure end to end support services is delivered to high quality.

Responsibilities:

Provide first line support for all hardware, software and network issues.
Monitor production systems and provide accurate and professional communication to the business during system outages.
Troubleshoot problems to determine severity, priority and follow through to resolution.
Create and maintain knowledge base and problem resolution documentation as required.
Contribute to IT systems in relation to new building fit outs or changes/moves.
Responsible for working with third party service providers to ensure end to end support is maintained as required.
Escalate IT issues to the Development, Network or Systems teams where necessary
Support queries on websites and main betting platform applications
Responsible for support of peripheral devices such as printers, biometrics etc.
Responsible for support of on-site and remote users across multiple locations.
Responsible for EPOS/Screens support across Retail estate of over 350 sites across the UK and Ireland.
Responsible for completing new starter and leaver requests within SLA.
Ensure that all calls are recorded onto the Service Desk system; allocated to the appropriate resource to fix and keep users informed of progress towards resolution.
Responsible for ensuring that all Service Desk calls are answered within the agreed SLAs and are escalated to relevant teams where appropriate.
Providing support of in-house VOIP phones for HQ and Call Centre
Role requires working 5 out of 7 days per week on a shift basis as per Rota.
Providing on-call services out of hours 24/7, 365 days a year on a Rota basis.

Your Experience:

Experience working in an IT Service Desk Support role, for 1st line support. Working with Manage Engine is a bonus.
Experience working in fast-paced, technology led environment
Proven ability to act on initiative with minimal management, and on multiple tasks concurrently
Experience of end user support in an environment dependent on cloud technology, e.g. Google etc.
Excellent knowledge of Office 365 applications
Experience working Active Directory, Citrix, Avaya phone systems.
Knowledge of SCCM and software distribution tools desirable, basic networking including troubleshooting DNS / DHCP issues
Knowledge of network patching and cabling systems, network hardware Cisco routers, switches etc is desirable.
Knowledge of office telephony systems desirable
Thorough & detailed understanding of Microsoft Windows, Standard range of desktop applications and Active Directory, including Group Policy

Betting industry experience would beneficial.
Software used in BOYLE Sports .NET and Oracle Technology Stack

Company:

BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.

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Refine Your Search

it manager jobs in county louth

Service Desk Analyst

Product Manager - Sportsbook

Project Manager

Graduate Management Trainee - Drogheda

Web Designer & Digital Executive

Regional Demand Planner

Regional Supply Planner

Quality Control Manager

Service Advisor

Quality Manager

Digital Platform & Customer Experience Manager

Network & Security Engineer

Night Cashier

Team Lead Project Manager

Retail Supervisor

OT Infrastructure Engineer

Group Treasury Manager

Assistant Manager

Home Manager

Learning and Development Manager

I want to receive the latest job alerts for it manager in county louth

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