Who is BTO Research?
BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.
Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.
This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing.
We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills.
Digital Platform & Customer Experience Manager:
Your role
We are supporting a leading international premium consumer brand in the evolution of a global digital customer engagement initiative focused on enhancing brand experience and consumer interaction across multiple markets.
To support the initiative, we are looking for a Digital Platform & Customer Experience Manager able to coordinate complex cross-functional activities involving marketing, digital platforms, technology partners, and governance stakeholders in an international environment.
Responsibilities
Coordinate the evolution and continuous improvement of the digital platform
Manage cross-functional activities involving marketing, IT, governance teams, and external partners
Support roadmap planning, prioritization, and operational delivery
Ensure alignment between business needs and platform capabilities
Coordinate stakeholders across global and local teams
Facilitate workshops, governance meetings, and decision-making processes
Monitor risks, dependencies, timelines, and project progress
Support integrations related to customer engagement, eCommerce, and local systems
Contribute to platform adoption and continuous improvement initiatives
Collaborate with technical teams and external agencies supporting platform development
Requirements
Minimum 5 years of experience in digital platform coordination, digital product management, project/program management, or customer experience initiatives
Proven experience managing complex cross-functional initiatives involving business, marketing, IT, and external partners
Solid background in digital transformation programs and customer-facing digital ecosystems
Experience working within international and matrix organizations, coordinating both global and local stakeholders
Hands-on experience supporting roadmap planning, prioritization, governance, and operational delivery
Previous exposure to customer engagement platforms, eCommerce integrations, CRM, or omnichannel digital initiatives
Experience collaborating with external vendors, agencies, and technology partners
Previous experience in FMCG, retail, luxury, consumer goods, or consulting environments is considered a strong plus
Fluent English is mandatory
French and/or Italian are considered a plus
Nice to Have
Excellent stakeholder management and communication skills across different seniority levels
Ability to facilitate alignment between business and technology teams
Strong ownership mindset with a proactive and solution-oriented attitude
Where: Hybrid/Luxembourg
What We Offer
✨ A dynamic, young, and fast-growing environment
Flexible thinking and working approaches
Hands-on experience in a stimulating, project-based context
Opportunities to learn from industry professionals
On-the-job training (and more)
The chance to work on real projects with tangible impact
The chance to work on real projects with tangible impact
Inclusion & Equal Opportunity
We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.
Discover more about us #BTO
Explore our world at www.relatech.com
