CJ SHEERAN, Ireland’s largest manufacturer and recycler of timber packaging and pallets are are seeking a proactive and commercially driven Key Account Manager to join our growing team.
This is a dynamic role for an organised and relationship-focused professional who thrives in a fast-paced environment and enjoys working across sales, operations, finance, and customer service. The successful candidate will play a key role in strengthening client relationships, improving internal processes, and driving operational excellence, while using data and insights to support business growth and customer satisfaction.
If you are passionate about delivering exceptional service, streamlining operations, and building long-term partnerships, we would love to hear from you.
Duties will include:
- Lead the design, implementation, and continuous improvement of sales operations and processes to enhance efficiency and productivity
- Work collaboratively with cross-functional teams to drive process automation and system integration, with a focus on the ERP system and other business systems
- Standardise and document all operational procedures, ensuring best practices are followed across departments
- Act as a liaison between the sales team and other departments ensuring alignment of goals and smooth communication
- Assist in developing pricing strategies that reflect market conditions, profitability targets, and customer needs
- Provide financial insights and sales data to support decision-making and revenue optimisation strategies
- Oversee the customer onboarding process, ensuring seamless transitions for new clients and setting the stage for long-term relationships
- Work with the sales and finance teams to refine documentation, contracts and agreements
- Drive customer service improvements to ensure a high level of satisfaction
- Serve as the escalation point for complex customer issues, working towards timely resolutions and enhancing overall customer experience
- Develop and maintain KPIs for sales performance, customer service efficiency, and operational effectiveness
- Leverage data analysis and forecasting tools to provide actionable insights that inform leadership decisions
- Generate and deliver reports on sales trends, customer feedback, process efficiency, and overall performance to senior management
- Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty
- Act as the primary point of contact for customer accounts, ensuring seamless communication
- Oversee assigned members of the sales administration team and act as a liaison between them and Sales Director, providing daily support and ensuring smooth operations
Skills and Experience
- Strong understanding of sales operations, revenue strategy, and customer service management
- Experience with ERP systems, CRM platforms, and process automation
- Excellent problem-solving and process improvement skills
- Ability to interpret sales and customer data to drive strategic insights
- Strong stakeholder management and cross-functional collaboration abilities
- Exceptional communication and leadership skills to oversee customer service functions
- High attention to detail with analytical and reporting expertise
www.cjs.ie
Pay: €45,000.00-€60,000.00 per year
Benefits:
- Company car
- Company pension
- On-site parking
Work Location: Hybrid remote in Mountrath, County Laois
