Waterville, County Kerry, Ireland
Spa Supervisor
(Position available from March-October annually)
The Spa Supervisor (“SS”) position at Hogs Head Golf Club (“HHGC”) is a wonderful opportunity to serve at one of the top private, resort golf clubs in the world. This position will work closely with and report directly to the Spa Manager and General Manager of Golf of Hogs Head Golf Club. The Spa Supervisor role will involve assisting the Spa Manager in the development of the spa, supervision of a team of employees, training and development of staff in line with our company standards, offering exceptional customer service and ensuring that the highest of standards are adhered to. The (“SS”) will report directly to the Spa Manager. The (“SS”) MUST possess the service gene and DNA with sincere and genuine desire to provide the ultimate experience for all HHGC Members and Guests.
Facility Information
Hogs Head Golf Club was “Built by Friends, for Friends, for Fun.”
Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the “Best New International Course” by Golf.com. Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world. www.hogsheadgolfclub.com
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.
· Assist the Spa Manager in the overall development and daily operation of the spa, including supervision of the spa team, training and development of staff in line with company standards, and ensuring all employees deliver a consistent 5-star guest experience.
- Deliver exceptional customer service at all times, maintaining a welcoming, friendly and professional environment for all members, guests, and colleagues.
- Work a combination of front desk shifts and therapist shifts, carrying out treatments to the highest standards while adhering to all spa protocols, SOPs, and hygiene requirements.
- Book, schedule, and confirm all appointment requests via phone, email, or in person, while clearly communicating treatment details and cancellation policies to guests.
- Provide guests with thorough, knowledgeable advice on treatments, spa etiquette, and homecare product recommendations.
- Manage and monitor daily business activity, including reviewing bookings on Jonas, ensuring booking notes are communicated accurately, and supporting the team in driving re-bookings and retail targets.
- Monitor all areas of the spa facility—including treatment rooms, gym, thermal suite, and relaxation areas—to ensure they are safe, hygienic, and maintained to five-star standards at all times.
- Support the training and development of spa team members, identifying additional training needs throughout the season, and participating in scheduled company training.
- Handle guest complaints professionally and promptly, escalating to the Spa Manager when required.
- Complete daily audits, ensuring that all treatments and services are correctly processed and paid.
- Maintain five-star cleanliness and presentation across all treatment rooms and spa areas.
- Ensure all company standards, policies, and procedures—including Health & Safety and Dignity & Respect in the Workplace—are fully adhered to.
- Perform administrative duties as needed and adopt a hands-on approach to ensure smooth spa operations.
- Contribute positively to teamwork, communication, and the overall culture of excellence within the spa and wider property.
COMMUNICATION:
· Report to the Spa Manager of Hogs Head Golf Club.
· Liaise with the spa receptionist daily to check bookings and business for the day.
· Stock Take and Stock Control.
· Inform the Spa Manager of anything not working correctly in spa area and treatment rooms.
· Liaise with maintenance regularly to ensure all elements of the spa are in working order.
TRAINING AND DEVELOPMENT:
· Continuously develop job knowledge by attending all scheduled company training.
· Promoting and contributing to a harmonious working environment where all employees are treated with respect and dignity.
· Ensure team members are conversant with and aware of Company standards and that those standards are fully implemented.
· Utilise leadership skills and motivation to maximise employee productivity and satisfaction
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
- Minimum 2–3 years’ experience as a Spa Supervisor or similar role in a 4* or 5* hotel/spa environment.
- Fully qualified in Beauty and Massage Therapy (ITEC, CIDESCO, CIBTAC or equivalent), with strong practical experience in facial, massage, body treatments, and/or holistic therapies.
- Demonstrated experience delivering high-quality treatments in a luxury spa environment.
- Excellent understanding of spa treatments, product offerings, and luxury service standards.
- Ability to work on own initiative as well as collaboratively within a team.
- Excellent written and spoken English.
- Flexible availability, including working shifts across 5 out of 7 days, with hours reflecting business needs.
- To carry out a full walk of the Spa areas at the beginning and end of shift and ensure that all checklists are being carried out by the team.
- To ensure that all team members comply with the employee handbook and the hotel grooming policy.
CRITICAL SKILLS & REQUIREMENTS:
- Excellent communication skills, verbal and written.
- Organizational and critical thinking skills
- Have a positive attitude and excellent interpersonal skills.
- Able to work effectively with and present information to other department heads, staff and vendors
PHYSICAL DEMANDS:
- Must frequently lift and/or move up to 50 pounds.
· Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
· Required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
· Schedule must be flexible to include weekends and holidays.
COMPENSATION & BENEFITS This is a fixed-term position (April-October). Work – Life balance is important at Hogs Head Golf Club
· Remuneration DOE
· Staff accommodation can be provided
· Regular Activities and gatherings for all teams across HHGC
· Wellness at work events
· Refer a friend scheme
· Continual training and development
· Goal orientated career growth
· Staff uniforms
· Playing privileges
· Bike to work scheme
· End of year recognition party
· Social events and activities
· Meals while on duty
INSTRUCTIONS ON HOW TO APPLY:
Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.
Your letter should be addressed to Mrs Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.
Please send via email to: [email protected] ; No Phone calls please.
Expressions of interest should be conveyed no later than 5pm on 25th August 2026.
Benefits:
- Bike to work scheme
- Company events
- On-site parking
Work authorisation:
Work Location: In person
