About COPE Galway
COPE Galway has been providing essentialsocial services in Galway for 60 years. We respond to the needs ofpeople experiencing homelessness, women and children subjected to domesticabuse, and we support older people towards healthy, independent ageing. Our visionis for a community where every person is valued, cared for, and supported atevery stage of life.
COPE Galway is deeplyembedded in the Galway community. We are founded on the belief that together wecan make a positive difference in the lives of the people we serve and ourcommunity.
Our People
OurPeople, COPE Galway staff and volunteers, are the driving force behind everything we do. Their passion,commitment, and professionalism enable us to deliver a wide range of services,support more people, and make a real impact in the community.
We have a diverse rangeof roles, from frontline support workers and social care professionals tocatering, community engagement and other professional roles. Each role iscrucial in ensuring we deliver our services effectively and make a positiveimpact in the community.
Workingwith COPE Galway
Joining our team means you will make a lasting, positive impact on thelives of the families and individuals we support and contribute to drivingmeaningful social change in the community. Whether you are a frontline workerdirectly supporting clients or in an administrative role, you are vital to ourefforts to address critical issueslike homelessness and domestic abuse and to ensure that older people are valuedand supported.
At COPE Galway, weprioritise the development and wellbeing of our people. We offer a supportivework environment, with opportunities for ongoing training, personal andprofessional growth, and leadership development.
Our Culture
We foster an inclusive,supportive and respectful workplace, where diversity is valued. Our teamis united by a shared mission and a genuine passion for empowering people andcreating meaningful change. We take a trauma-informed approach to the way wework and foster this culture in every aspect of the organisation, including afocus on the health and wellbeing of our staff.
Senior Support Service
COPE Galway SeniorSupport Service supports older people to live healthy, independent andconnected lives in their homes and communities. We provide a range of social,nutritional and practical supports through our community support programme,befriending services and community spaces like Sonas Day Centre and TheBungalow. These are welcoming spaces where older people can meet, receive support,and participate in social and wellbeing activities.
We also offer a premium meal delivery service through Meals4Health,a COPE Galway social enterprise which prepares nutritious, tasty, andaffordable meals and delivers them to people at their homes.
KeyResponsibilities
Customer Care &Service Delivery
- Act as the first point of contact for service users, family carers, and referrers.
- Provide empathetic, informed guidance on meal options, nutrition tips, and lifestyle supports.
- Maintain a high standard of customer service through phone, email, and in-person interactions.
- Monitor and respond to customer feedback, resolving issues promptly and professionally.
Office Administration
-
Manage daily administrative tasks including data entry, order processing, and record keeping.
-
Maintain accurate client databases and ensure GDPR compliance.
-
Coordinate logistics for meal deliveries and seasonal care packages.
-
Support reporting and documentation for funders and internal stakeholders.
Finance &Accounts Administration
-
Support finance-related tasks including month-endand year-end accounts administration.
-
Assist with invoice processing, reconciliation,and budget tracking.
-
Liaise with finance team to ensure timely andaccurate reporting.
Supervision
- Oversee and support administrative staff and volunteers, ensuring clarity of roles and responsibilities.
- Schedule volunteer shifts and provide onboarding, training, and ongoing guidance.
- Foster a positive, inclusive team culture among staff and volunteers.
- Monitor performance and provide feedback to ensure service quality.
Team &Organisational Support
- Collaborate with the Social Enterprise Manager and wider Meals4Health and COPE Galway team to improve service delivery.
- Contribute to internal communications, marketing campaigns, and impact measurement.
- Participate in team meetings, training sessions, and service reviews.
- Uphold COPE Galways values of respect, compassion, and empowerment.
What we are looking for
Essential
- Proven experience in customer service and office administration, preferably in social care, community development or related field.
- Strong organisational and communication skills, a proven ability to communicate effectively and sensitively with people.
- Ability to foster positive relations with colleagues and other professional agencies.
- Proficiency in Microsoft Office and CRM systems.
- Commitment to supporting older people and social enterprise values.
Desirable
-
Experience in a health, social care, or community setting.
-
Familiarity with HSE or public sector administrative structures.
-
Understanding of nutrition, social connection and wellbeing for older adults.
-
Experience in leading and motivating a team.
While lived experience is not a requirement for any role in COPE Galway, we do welcome applications from people with lived experience in relation to the services we provide to our clients. We will not ask anyone to disclose their personal experiences, nor ask intrusive questions of those who do
Key Terms
-
Contract- Permanent Contract
-
Salary- €40,050 per annum
-
Hours- 37 hours per week
-
Annual Leave- 25 days per annum
Equal Opportunity Employer
COPE Galway is an equal opportunity employer.We are committed to creating an inclusive recruitment process and workingenvironments for all our employees.
Data Privacy and Applicant Declaration
The information you provide in this application form will be processed in accordance with the EU General Data Protection Regulation (GDPR). Your personal data will be used solely for the purpose of assessing your suitability for the role and, where applicable, to prepare an employment agreement. Your data will be stored securely and accessed only by authorized personnel involved in the recruitment process. We will retain your information only for as long as necessary to fulfill these purposes or as required by law. You have the right to access, rectify, or request the deletion of your personal data at any time by contacting Data Protection Officer, [email protected] / 091 778 750.
Please note that we will never ask for payment or personal financial information during the hiring process. If anyone contacts you requesting such information, it is a scam and should be reported immediately.
By submitting this application, I confirm that all information provided by me in this application and any accompanying documents is true and complete to the best of my knowledge. I further confirm that I have disclosed any previous employment with COPE Galway, where applicable. I understand that if any information provided is found to be false, misleading, or incomplete, my application may be rejected, any offer of employment withdrawn, or my employment with COPE Galway terminated.
By submitting this application, I consent to the processing of my personal data in accordance with COPE Galways Privacy Policy. https://www.copegalway.ie/privacy-policy/
