Find Customer success manager Jobs in County Dublin

Customer Success Manager
EnergyCAP —DUBLIN 8, County Dublin
- €60,000–€65,000 a year
- Full-time
- Microsoft Outlook
- Analysis skills
- Bachelor's degree
- Wellness program
- Annual leave
Quick apply
Client Success & Growth Manager
The Website Shop —Harold's Cross, County Dublin
- €40,000–€48,000 a year
- Full-time
- Customer service
- Business development
- Project management
Quick apply
Brand Manager
Zayan Agency —Dublin, County Dublin
- €40,248.61–€73,689.26 a year
- Part-time
- Hybrid work
- Marketing
- Microsoft Office
- Analysis skills
- Work from home
- Gym membership
Quick apply
Customer Success Manager
Expel —Dublin, County Dublin
- €57,100–€82,800 a year
- On call
- Remote
- Bachelor's degree
Quick apply
Enterprise Partner Manager - Ireland, Northern Europe
ClickUp —Dublin, County Dublin
- €180,000–€217,500 a year
- Full-time
- Sales
- English
- AI
- Annual leave
- Employee assistance program
Customer Success Manager
Userpilot —Dublin, County Dublin
- Full-time
- Hybrid work
- JavaScript
- Communication skills
- Analytics
- Annual leave
Quick apply
Customer Success Manager
Salesforce —Dublin, County Dublin
- Weekend availability
- Sales
- Salesforce
- No degree
10d
Service Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €65,000–€85,000 a month
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Quick apply
Delivery Manager
Elwood Roberts —Dublin, County Dublin
- €400–€500 a day
- Full-time
- Management
- DevOps
- Project management
Quick apply
Service Delivery Manager - Dublin
Version 1 —Dublin, County Dublin
- €60,000–€74,000 a year
- Full-time
- Hybrid work
- Oracle
- Management
- Customer service
- Employee assistance program
- Employee discount
Quick apply
RL Global Commodity Manager, re:Cycle Reverse Logistics
Re:Cycle Reverse Logistics Ireland Limited —Dublin, County Dublin
- Full-time
- Microsoft Excel
- Computer Science
- Engineering
Customer Success Manager - Benelux Market
Trustpilot —Dublin, County Dublin
- English
- Communication skills
- Employee assistance program
- Gym membership
11d
Customer and Business Transformation - Insurance Sector - Manager
PwC —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- AWS
- Life insurance
Senior Property Manager (OMC's)
Indigo Real Estate Management —Dublin, County Dublin
- €55,000–€70,000 a year
- Remote
- Customer service
- Communication skills
- Time management
- Work from home
Quick apply
2d
Customer Success Manager, EMEA
Clio —Dublin, County Dublin
- Full-time
- Salesforce
- Leadership
- Communication skills
Sr. Revenue Activation Manager - EMEA
Workday —Dublin, County Dublin
- €74,200–€111,200 a year
- Full-time
- Sales
- English
- Bachelor's degree
Server Operations Manager, Data Center Operations
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- No degree
- Conflict management
Implementation Manager
Rippling —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Google Suite
- Salesforce
- English
8d
Customer Success Manager (Commercial) - EMEA
Vanta —Dublin, County Dublin
- Full-time
- Agile
- AI
- Communication skills
- Annual leave
Associate Technical Success Manager
New Relic —Dublin, County Dublin
- Hybrid work
- Azure
- Java
- SQL

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Customer Success Manager

EnergyCAP
DUBLIN 8, County Dublin

Quick apply

Job details

Full-time
€60,000–€65,000 a year

Benefits

Wellness program
Annual leave
Life insurance

Qualifications

Microsoft Outlook
Analysis skills
Bachelor's degree
Mentoring
Account management
Leadership
Communication skills

Full job description

EnergyCAP, LLC is an industry-leading and award-winning software company focused on energy and sustainability management. EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you!

Our core values are: Accountability, Impact, Innovation, Integrity, and Teamwork.

Build a more sustainable future with us! Visit www.EnergyCAP.com to learn more.

About the Role

EnergyCAP is growing its global footprint, and we’re looking for a Customer Success Manager to champion our European customers from Dublin. In this role, you’llbe the primary success partner for non-US accounts - building lasting relationships, proactively managing health and renewals, and acting as the voice of the customer back to our product and support teams. Success here means customers feel genuinely cared for, supported, and set up to maximize the value of EnergyCAP — and that you’re a key driver of our global expansion story.

What You’ll Do

Own the customer relationship for a book of European and non-US accounts - leading regular business reviews, success check-ins, and support renewal conversations that strengthen retention and expand engagement.
Respond to and resolve support tickets for customers in the European market, consistently meeting EnergyCAP’s support team's metrics for first response and resolution times while maintaining high customer satisfaction.
Lead “get right” recovery journeys for at-risk accounts - identifying risk signals early, building remediation plans, and partnering internally to turn challenges into wins.
Serve as the Voice of the Customer by synthesizing feedback and surfacing insights to cross-functional teams including Product, Sales, and Support to drive continuous improvement.
Execute customer health tasks within ChurnZero — including renewal readiness reviews, survey response follow-ups, and lifecycle task completion — to keep your book of business healthy and engaged.
Collaborate with the European Account Executive, and US-Based Strategic Account Managers to support pre-sales handoffs, account strategy, and potentially — over time — represent EnergyCAP at European conferences and industry events.
Contribute to process improvement and onboarding excellence by coaching and educating customers on best practices to drive platform adoption and value realization.

What You’ll Bring

We’re looking for someone who leads with curiosity and empathy, brings a solutions-first mindset to every customer interaction, and thrives in a fast-moving SaaS environment where relationships and results both matter.

5–6+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment, with a demonstrated track record of retention and account growth.
Technical troubleshooting aptitude - comfortable diagnosing issues, escalating appropriately, and communicating solutions clearly to both technical and non-technical audiences.
Proficiency with customer success and communication platforms such as ChurnZero (or similar), Intercom, Microsoft Teams, Zoom, and Outlook. Experience with support ticket management systems is a plus.
Strong analytical capability - able to interpret customer health data, usage trends, and survey results to inform proactive outreach and success strategies.
Experience mentoring, coaching, or leading a team or serving in a team lead capacity; comfort with ownership and driving outcomes independently.
Exceptional written and verbal communication skills — clear, warm, and effective across email, video calls, and in-person settings.
High resilience and positivity — you stay solutions-oriented under pressure, take accountability, and bring energy that lifts teams and customers alike.
Bachelor’s degree preferred; equivalent professional experience will be considered. Experience working with customers across European markets is a strong plus.

Pay Range: €60,000 - €65,000 base salary with 10% annual bonus
Pay is commensurate with experience, knowledge, skills, and abilities.

Why EnergyCAP?

At EnergyCAP, we’re more than a software company — we’re a team of innovators, problem-solvers, and sustainability advocates. We help organizations unlock actionable insights that drive efficiency and environmental impact. Here, your success directly contributes to a cleaner, smarter energy future.

You’ll thrive in a culture that values growth, creativity, and collaboration — with the freedom to take initiative, experiment with new ideas, and grow your career. This role offers real leadership potential as we continue scaling our global presence.

Why You’ll Love Working Here
At EnergyCAP, we invest in you—personally, professionally, and beyond. Here’s how we support your growth, balance, and well-being:

Health & Wellness

100% company-paid Health & Dental coverage for you, plus competitive cost-sharing for your family
Company-paid Life Insurance and Long-Term Disability/Income Protection for added peace of mind
Adoption Grants and paid leave to support your growing family
Wellness program offerings designed to strengthen your physical and mental health and overall well-being

Financial Security

Pension contribution match to help you plan confidently for the future
Monthly Connectivity Stipend so you can work seamlessly from anywhere

Growth & Development

Emergenetics Development Program to help you understand and leverage your strengths
Tuition Assistance and budget for advanced courses to fuel your continued learning and career growth
Excellent career opportunities to develop your skills and grow within the company

❤️ Community & Balance

5 weeks of paid holidays so you can recharge and enjoy life outside of work
A remote-first workplace that offers balance and flexibility, with the option to connect in person at our offices

At EnergyCAP, we don’t just offer benefits—we provide the tools, support, and flexibility you need to thrive in both work and life.

EnergyCAP is a proud equal opportunity employer, committed to hiring and developing individuals from diverse background and experiences. We value and consider applications for all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law.

EnergyCAP will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email [email protected].

Please click HERE to view the mandatory Federal Applicant Laws that apply to your employment rights.

Note: We are currently not sponsoring VISAs.

Quick apply

Refine Your Search

customer success manager jobs in county dublin

Customer Success Manager

Client Success & Growth Manager

Brand Manager

Customer Success Manager

Enterprise Partner Manager - Ireland, Northern Europe

Customer Success Manager

Customer Success Manager

Service Delivery Manager

Delivery Manager

Service Delivery Manager - Dublin

RL Global Commodity Manager, re:Cycle Reverse Logistics

Customer Success Manager - Benelux Market

Customer and Business Transformation - Insurance Sector - Manager

Senior Property Manager (OMC's)

Customer Success Manager, EMEA

Sr. Revenue Activation Manager - EMEA

Server Operations Manager, Data Center Operations

Implementation Manager

Customer Success Manager (Commercial) - EMEA

Associate Technical Success Manager

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