Find Workforce management Jobs in Cork County Cork

Team Leader | Customer Support | Cork office
TELUS Digital —Cork, County Cork
- €36,400–€40,000 a year
- Microsoft Excel
- English
- AI
Quick apply
SLG Card Holder/Traffic Management Operative
Ayrton Group —Cork, County Cork
- Full-time
- In-person
- Communication skills
Quick apply
Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Workplace Solutions - Team Lead, Equity Plan Management
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Excel
- Finance
- No degree
Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
GRC Analyst
M/A Com Technolgy Solutions —Cork, County Cork
- €78,000–€125,000 a year
- Call to connect
- Analysis skills
- Bachelor's degree
- No degree
- Annual leave
Employee Relations Specialist
McKesson —Cork, County Cork
- €69,000–€115,000 a year
- Bachelor's degree
- Conflict management
- Business
13d
Senior Payroll Coordinator
Itron —Cork, County Cork
- €60,000–€65,000 a year
- Overtime
- Microsoft Excel
- Finance
- Accounting
Lead Employee Relations Specialist
McKesson —Cork, County Cork
- €86,300–€143,800 a year
- Bachelor's degree
- Conflict management
- Business
13d
Cloud Marketplace Operations Executive (18 month contract)
Trend Micro —Cork, County Cork
- Full-time
- Azure
- Sales
- AWS
Europe Sales Support Executive (German speaking)
Trend Micro —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Senior Lead Scheduler - Connection Projects Southern Region
Eirgrid —Cork, County Cork
- Microsoft Excel
- Engineering
- Microsoft Office
Quick apply
7d
ISR -Inside Sales Representative
Snap Ireland —Cork, County Cork
- €30,000–€35,000 a year
- Full-time
- Sales
- Marketing
Quick apply
Sr Program Manager, Global Finance Transformation (GFT)
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Data analysis skills
- English
- Finance
13d
Food & Beverage Assistant - Part Time Evenings
Castlemartyr Resort —Cork, County Cork
- Part-time
- Customer service
- Hotel
- Food service experience
Quick apply
Training Co-Ordinator ( 12 month FTC)
AbbVie —Cork, County Cork
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Financial Planning & Analysis Specialist
Itron —Cork, County Cork
- €60,000–€70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Wealth Executive - Cork
Goodbody —Cork, County Cork
- Hybrid work
- Sales
- Business development
- Analysis skills
14d
Workplace Solutions - VP Global Solutions ROW
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
9d
Senior Business Partner — Operations Central Functions , Employee Experience & Relations
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- English
- Project management
- Bachelor's degree
2d

I want to receive the latest job alerts for workforce management in cork county cork

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

workforce management jobs near cork county cork

Inside Sales Representative jobs in Cork, County Cork

Operations Administrator jobs in Cork, County Cork

Sales Executive jobs in Cork, County Cork

Sales Assistant jobs in Athlone, County Westmeath

Inside Sales Representative jobs in Clonee, County Meath

Sales Engineer jobs in Dublin, County Dublin

Sales Assistant jobs in County Wicklow

Part Time Accounts Administrator jobs in Dublin, County Dublin

Operations Administrator jobs in Galway, County Galway

Part Time Administrator jobs in Celbridge, County Kildare

System Administrator jobs in Cork, County Cork

Weekend Administrator jobs in Dublin, County Dublin

Operations Administrator jobs in Dundalk, County Louth

Operations Administrator jobs in Dublin, County Dublin

Line Lead jobs in Kill, County Kildare

Qa Lead jobs in County Cork

Employee Relations Manager jobs in Limerick, County Limerick

Employee Relations Manager jobs in Donabate, County Dublin

Cleaning Manager jobs in Dublin, County Dublin

Reservations Manager jobs in Dublin, County Dublin

Team Leader | Customer Support | Cork office

TELUS Digital -
Cork, County Cork

Quick apply

Job details

Permanent
€36,400–€40,000 a year

Benefits

On-site gym
Private medical insurance

Qualifications

Microsoft Excel
English
AI
Leadership

Full job description

Description

Team Leader - Customer Support

HOOP: 2:00 p.m. to 1:00 a.m. across Mon-Sun, subject to change

Location: onsite in Cork, Ireland

Salary range: €36,400 - €40,000 gross per annum + up to 10% performance bonus

Start date: September 2026

We're launching an exciting new team in our Cork office, and looking for experienced Team Leaders to join the new account. This team's scope is to support customers of a privacy-focused tech company —working at the forefront of creating a safer, more private internet (via chats, email, SMS and phone).

As Team Leader, you will be at the heart of our newly launched account and will actively support the on-going day to day activities of your team by providing assistance, training, technical support, guidance and advice. You will be responsible for managing a team of Customer Support Specialists who provide personal and efficient solutions for customer experiences in the privacy-focused area. This is your opportunity to make a real impact: driving business results, building strong client relationships, and creating an environment where your team can thrive and grow.

What we offer:

Stable job: permanent employment contract
Opportunity to advance your career
Great rewards for referring your friends
Multilingual exposure: improve your spoken and written language skills
Inspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gym
Community projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year long
Private medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional package
Bike-to-work tax relief
Pension scheme
Maternity and paternity leave
Access to GP care and an occupational health advisor
Subsidized canteen

Here is where you will have impact:

Leadership & Team Development

Actively manage, lead, and motivate a team of Customer Support specialists
Provide coaching, support, and mentorship to help team members excel
Conduct regular 1-2-1 reviews and facilitate team meetings that encourage input and transparency
Develop your team's skills and drive professional growth
Foster a culture of innovation, openness, and problem-solving

Performance & Results

Drive individual and team KPIs to meet and exceed targets
Manage staffing needs in partnership with Workforce Management
Maintain service level agreements and effectively manage business impacts
Make data-informed decisions on training, team briefings, and absences
Promote an atmosphere of continuous improvement and accountability

Client Partnership & Relationship Management

Become one of the key points of contact for our client—building strong, collaborative relationships
Develop a deep understanding of the client's business, systems, and operational needs
Escalate and resolve customer issues and problems effectively
Ensure compliance with client security requirements, policies, and procedures
Facilitate clear communication between your team and the client as required

Operations & Strategy

Collaborate with Support to identify and deliver training and refresher programs
Work closely with internal teams to implement and maintain departmental processes
Identify and implement operational improvements that enhance service quality
Manage escalations with ownership and accountability
Ensure accurate information is cascaded throughout the team

We are looking for someone with:

Strong proficiency (C1/C2) in the English Language
Proven track record of leading and motivating teams in a fast-paced environment (ideally in BPO sector or start up environment)
Strong commercial and business acumen with customer/client focus, experience in client-facing leadership roles
Experience managing KPIs, service levels, and operational performance
Demonstrated ability to develop systems, processes, and people

WHY JOIN US?

Join a fast-growing privacy-focused operation where your leadership and passion for coaching will directly impact team development, client success, and business growth. At TELUS Digital, we invest in our leaders—offering opportunities for continuous learning, career development, and meaningful impact. You'll work with a collaborative team, support innovation, and play a key role in shaping our operational excellence.

Ready to lead? Apply now.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Quick apply

Refine Your Search

workforce management jobs in cork county cork

Team Leader | Customer Support | Cork office

SLG Card Holder/Traffic Management Operative

Workplace Solutions - EMEA Senior Contract Specialist - Associate/VP, Cork — Share Plan Services

Workplace Solutions - Team Lead, Equity Plan Management

Manager, Program Management, Audits and Insights

GRC Analyst

Employee Relations Specialist

Senior Payroll Coordinator

Lead Employee Relations Specialist

Cloud Marketplace Operations Executive (18 month contract)

Europe Sales Support Executive (German speaking)

Senior Lead Scheduler - Connection Projects Southern Region

ISR -Inside Sales Representative

Sr Program Manager, Global Finance Transformation (GFT)

Food & Beverage Assistant - Part Time Evenings

Training Co-Ordinator ( 12 month FTC)

Financial Planning & Analysis Specialist

Senior Wealth Executive - Cork

Workplace Solutions - VP Global Solutions ROW

Senior Business Partner — Operations Central Functions , Employee Experience & Relations

I want to receive the latest job alerts for workforce management in cork county cork

Related Searches

Explore jobs in more locations

We are looking for someone with:

Jobseeker tools

Employer Tools

Browse

Stay Connected