Find Process lead Jobs in Cork County Cork

Head of Operations
Bord Gáis Energy —Cork, County Cork
- Full-time
- No degree
- Employee assistance program
- Sick pay
Quick apply
13d
Training and Online Learning Officer
Tyndall National Institute —Cork, County Cork
- €52,338–€64,190 a year
- Full-time
- Continuous improvement
- Manufacturing
- Communication skills
- Annual leave
4d
Manager, Customer Success (Cork, Ireland - Hybrid)
Quest Software —Cork, County Cork
- From €74,320 a year
- Full-time
- Salesforce
- AI
- Communication skills
Scheduling and Logistics Manager
Bord Gáis Energy —Cork, County Cork
- Full-time
- Analysis skills
- No degree
- Leadership
- Employee assistance program
- Sick pay
Quick apply
8d
Office Facilities Lead
Jacobs —Cork, County Cork
- Full-time
- No degree
- Communication skills
Workplace Solutions - Client Service Delivery Lead, Cork
JPMorganChase —Cork, County Cork
- Full-time
- Finance
- Analysis skills
- Bachelor's degree
Workplace Solutions - Team Lead, Equity Plan Management
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Excel
- Finance
- No degree
Project Planner/Scheduler
DOR Group Electrical Services —Bandon, County Cork
- €60,000–€70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Project management
- Sick pay
Quick apply
12d
People Consultant
NetApp —Cork, County Cork
- Hybrid work
- Microsoft Excel
- Azure
- AWS
14d
Urban Outfitters Receiver - Cork, Ireland
Urban Outfitters —Cork, County Cork
- €13.50–€14.15 an hour
- Part-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance program
4d
Lead Employee Relations Specialist
McKesson —Cork, County Cork
- €86,300–€143,800 a year
- Bachelor's degree
- Conflict management
- Business
Supply Demand Execution Analyst - 12 month contract
Apple —Cork, County Cork
- Data analysis skills
- System design
- Presentation skills
Senior Manager, Project Management CoE
McKesson —Cork, County Cork
- €71,300–€118,800 a year
- Project management
- Bachelor's degree
- Continuous improvement
- Wellness program
- Employee stock purchase plan
Service Advisor- Team Lead
Johnson & Perrott Motor Group —Douglas, County Cork
- Full-time
- Customer service
- English
- Mentoring
- Employee assistance program
- Referral programme
Quick apply
13d
Senior Manager, People Operations and Total Rewards
NETGEAR —Cork, County Cork
- €94,000–€117,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
Quick apply
14d
Senior Business Analyst
Boston Scientific —Cork, County Cork
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Replenishment Transformation Manager
Musgrave —Cork, County Cork
- Analysis skills
- Business
- Leadership
Quick apply
7d
Head of Project Controls – Ireland & UK
Statkraft —Cork, County Cork
- Full-time
- Hybrid work
- Engineering
- Project management
- Construction Management
Quick apply
Senior Workday HRIS Analyst / Team Lead (m/f/d)
Vishay —Cork, County Cork
- Full-time
- Remote
- English
CLM Senior Business Analyst
Citco —Cork, County Cork
- Full-time
- SQL
- Continuous improvement
- Mentoring

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Head of Operations

Bord Gáis Energy -
Cork, County Cork

Quick apply

Job details

Permanent | Full-time
13 days ago

Benefits

Company pension
Employee assistance program
Sick pay
On-site parking

Qualifications

Operations management
Forecasting

Full job description

Join Us

Bord Gáis Energy has been powering the nation’s homes and businesses for 50 years. Today we are evolving from a utility supplier to a total energy solutions provider – combining trusted gas and electricity expertise with a growing portfolio of net zero products and services. We are at the forefront of Ireland’s energy transition strengthening energy security and helping customers moves to a low carbon future. Ardrar Ltd, recently acquired by Bord Gáis Energy (part of Centrica plc), is scaling rapidly as a leading provider of solar solutions across Ireland.

This is a unique opportunity to join a high-growth business, leveraging the strength of an established and trusted brand, Bord Gáis Energy, in the Irish market, backed by an international energy group (Centrica Plc).

Your Team (Ardrar Ltd – A Bord Gáis Energy Company)

Ardrar Ltd, part of the Bord Gáis Energy family, is one of Ireland’s fastest-growing providers of smart, sustainable energy solutions. We combine the agility of a rapidly scaling, technology-led business with the strength and reach of an established brand and energy leader in the Irish market

Employment Terms

This role is employed by Ardrar Ltd, which operates under separate terms and conditions to Bord Gáis Energy. Together we’re helping homes, farms and businesses cut costs, reduce emissions, and transition to cleaner energy.

The Role

Ardrar Ltd, trading as Bord Gáis Energy, and part of the Centrica Group, is seeking a Head of Operations to own the end-to-end performance of the Operations function across Field Services, Quality Assurance, Scheduling, Customer Operations, Customer Escalations, Grants Processing and Stock & Warehousing

This is a hands-on leadership role requiring strong people management and problem-solving skills. The successful candidate will ensure operational teams work effectively together, KPIs are achieved, forecasting and resource planning are accurate and actioned, customers receive a consistent high-quality service, and Health & Safety remains central to all operational activity, working closely with our EHS team.

The Head of Operations will work closely with Sales, Project Management, Technical, Finance, Company Directors and Health and Safety to ensure projects progress efficiently and safely from sale through to completion and post installation support.

Purpose of the Role

Lead the Operations function, ensuring each operational area performs effectively in its own right while ensuring all teams work together as one coordinated Operations function.

The Head of Operations is responsible for ensuring operational KPIs are achieved, resources and capacity are effectively planned and sold projects progress efficiently from sale through to completed installation with structured ongoing customer support.

The role is accountable for people performance, installation delivery, planning and forecasting, customer experience, operational efficiency, quality and safety.

Key Responsibilities

1. Lead & Manage Operations

Lead Field Services, Quality Assurance, Scheduling, Customer Operations, Escalations, Grants and Stock & Warehousing.
Ensure each operational area performs effectively against its own objectives and KPIs.
Ensure all teams work effectively together as one Operations function.
Set clear responsibilities, expectations and accountability across the function.
Manage, coach and develop team managers.
Identify and address any areas of underperformance

2. Deliver Operational Targets & Capacity

Ensure installation and completion targets are achieved in line with set KPIS.
Forecast installation demand and ensure labour, scheduling and stock capacity are aligned with expected volumes.
Identify future capacity gaps and implement mitigation plans.
Maintain control of WIP and ensure incomplete installations are progressed quickly.

3. Own Customer Performance

Ensure customers receive timely communication and responses throughout their journey.
Ensure complaints and escalations are resolved effectively and within agreed timelines & KPI’s
Accountability for maintaining and improving customer NPS, customer reviews & customer satisfaction.
Identify recurring customer issues, understand their root causes and implement corrective actions.

4. Own KPIs & Operational Performance

Implement & maintain clear KPIs across all areas of Operations.
Monitor performance and identify issues or underperformance and implement corrective measures.
Understand root causes and implement corrective actions.
Remain hands-on and intervene directly where senior management involvement is required.
Provide clear reporting to the Director on performance, risks, forecasts and actions.

5. Quality, Health & Safety & Continuous Improvement

Ensure installations are delivered safely, correctly and to the required quality standards.
Take ownership of Health & Safety performance across Operations, working closely with the EHS Manager.
Ensure teams understand and follow required Health & Safety procedures and standards.
Identify and address safety risks, incidents and areas of non-compliance.
Ensure grants, certification and project close-out are completed efficiently.
Continuously improve operational processes, systems and ways of working.
Build a scalable Operations function capable of supporting business growth.

Experience: 10+ Years in Operations Management

Why should you apply?

This is your chance to shape Ireland’s clean energy future. You’ll work in a fast-growing business, collaborate with top talent, and accelerate your development every step of the way. This is a unique opportunity to join a high-growth business with the backing of a national energy leader with a trusted heritage brand, Bord Gáis Energy is part of Centrica plc, a leading international energy and services company. Benefit from the scale, investment, and expertise of the Bord Gáis Energy / Centrica Group.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Benefits:

Company pension
Employee assistance program
On-site parking
Sick pay

Experience:

Operations Management : 10 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in cork county cork

Head of Operations

Training and Online Learning Officer

Manager, Customer Success (Cork, Ireland - Hybrid)

Scheduling and Logistics Manager

Office Facilities Lead

Workplace Solutions - Client Service Delivery Lead, Cork

Workplace Solutions - Team Lead, Equity Plan Management

Project Planner/Scheduler

People Consultant

Urban Outfitters Receiver - Cork, Ireland

Lead Employee Relations Specialist

Supply Demand Execution Analyst - 12 month contract

Senior Manager, Project Management CoE

Service Advisor- Team Lead

Senior Manager, People Operations and Total Rewards

Senior Business Analyst

Replenishment Transformation Manager

Head of Project Controls – Ireland & UK

Senior Workday HRIS Analyst / Team Lead (m/f/d)

CLM Senior Business Analyst

I want to receive the latest job alerts for process lead in cork county cork

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