Find Customer success manager Jobs in Cork County Cork

Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
11d
Account Manager, EMEA (Eastern Europe/Middle East) - Hybrid, Cork, Ireland
Malwarebytes —Cork, County Cork
- €70,000–€75,000 a year
- Full-time
- Salesforce
- Communication skills
- Referral programme
Quick apply
Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
Senior Program Manager
Everseen —Cork, County Cork
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Leadership
Customer Success Manager
Vusion —Cork, County Cork
- Full-time
- Hybrid work
Quick apply
Sr Program Manager, Global Finance Transformation (GFT)
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Data analysis skills
- English
- Finance
4d
EMEA Sourcing Manager
Merck Group —Cork, County Cork
- Full-time
- Oracle
- ERP systems
- English
Customer Success Manager, EMEA
Keeper Security —Cork, County Cork
- Sales
- Salesforce
- Bachelor's degree
- Sick pay
1d
Returns Manager
Europcar —Cork, County Cork
- Full-time
- Microsoft Office
- Analysis skills
- Project management
- Employee assistance program
- Sick pay
6d
Manager, Credit & Collections
Proofpoint —Cork, County Cork
- Full-time
- ERP systems
- Finance
- Bachelor's degree
Enterprise Program Manager – Ireland (Temporary Position, 18months)
Agilent Technologies Ireland Limited —Cork, County Cork
- Full-time
- Customer service
- English
- Project management
- Employee stock purchase plan
- Annual leave
8d
Business Development Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Sales
- ERP systems
Launch Excellence Manager
Agilent Technologies Deutschland GmbH —Cork, County Cork
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Work from home
4d
Account Manager - EMEA (Hybrid)
Malwarebytes —Cork, County Cork
- €70,000–€76,000 a year
- Salesforce
- Communication skills
- Referral programme
Business Division Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Microsoft Office
- Analysis skills
Sales Manager
NEXT —Cork, County Cork
- From €16,161 a month
- Part-time
Cluster Sales & Events Manager - Fixed Term Contract (Maternity Cover)
Dean Group (Ireland) —Cork, County Cork
- Full-time
- Hospitality
- Sales
- English
- Gym membership
- Referral programme
Quick apply
5d
Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland
Malwarebytes —Cork, County Cork
- Full-time
- Hybrid work
- Spanish
- Sales
- Salesforce
- Referral programme
Quick apply
Commerical Business Development Manager
Togher Family Centre —Togher, County Cork
- €20–€22 an hour
- Part-time
- Hybrid work
- Sales
- Marketing
- Business development
- Wellness program
- Annual leave
Quick apply
Business Readiness Programme Manager
Apple —Cork, County Cork
- Master's degree
- Project management
- Bachelor's degree
7d

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Manager, Program Management, Audits and Insights

Amazon Ireland Support Services Limited - A94 -
Cork, County Cork

Apply Now

Job details

Full-time
11 days ago

Qualifications

Microsoft Excel
Computer Science
Process improvement
SQL
Project management
Bachelor's degree
Recruiting
Pivot tables
Data visualisation
Leadership

Full job description

DESCRIPTION

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few. We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.
You will be responsible for driving process improvement, waste elimination and program/product/regional engagement. You will drive a culture of self-inspection and continuous improvement where acting on fact and eliminating defects and waste is the norm. You will apply a mix of quantitative and leadership skills to identify areas of improvement and prioritize resources. You will lead, build rapport, and mentor process improvement teams consisting of members of all levels and functions, without formal reporting relationships.

Key job responsibilities

Lead and drive process improvements (short-term wins) as well as process design / redesign (long-term wins) efforts.
Own end to end process transformation in Operations. Continuously identify new opportunities which can be scaled across AIT functions
Own improvement of cost efficiency initiatives by collaborating with operations, program, product and policy.
Collaborate with the Tools team to implement process improvements
Design and develop new Ops metrics that reflect Ops efficiency and effectiveness.
Performs quantitative analysis of key process indicators to identify opportunities for process improvement.
Drive process standardization across the operations network for AIT.
Develop mechanisms to surface known best practices across the AIT
Collaborate with and influence the engineering, product management, operations and executive teams on individual projects, features and launches to track progress, milestones, issues and risks.

Internal job description

BASIC QUALIFICATIONS

Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
Experience in program or project management
Experience working cross functionally with tech and non-tech teams
Experience defining program requirements and using data and metrics to determine improvements
Experience defining and executing program requirements
Experience in complex problem solving, and working in a tight schedule environment
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience working with recruiting and people-related tools, CRM systems, and complex spreadsheets

PREFERRED QUALIFICATIONS

Experience in driving end to end delivery, and communicating results to senior leadership
Experience in defining and implementing process improvement initiatives using data and metrics
Experience using data visualization tools
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer success manager jobs in cork county cork

Manager, Program Management, Audits and Insights

Account Manager, EMEA (Eastern Europe/Middle East) - Hybrid, Cork, Ireland

Customer Success Manager

Senior Program Manager

Customer Success Manager

Sr Program Manager, Global Finance Transformation (GFT)

EMEA Sourcing Manager

Customer Success Manager, EMEA

Returns Manager

Manager, Credit & Collections

Enterprise Program Manager – Ireland (Temporary Position, 18months)

Business Development Manager

Launch Excellence Manager

Account Manager - EMEA (Hybrid)

Business Division Manager

Sales Manager

Cluster Sales & Events Manager - Fixed Term Contract (Maternity Cover)

Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland

Commerical Business Development Manager

Business Readiness Programme Manager

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