Find Senior director, customer success management Jobs in Cork, C

Workplace Solutions - Team Lead, Equity Plan Management
JPMorganChase —Cork, County Cork
- Full-time
- Microsoft Excel
- Finance
- No degree
Senior Product Manager, Workvivo - Ireland
Zoom —Cork, County Cork
- €69,200–€110,700 a year
- Full-time
- Research
- Product management
- Agile
4d
Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland
Malwarebytes —Cork, County Cork
- Full-time
- Hybrid work
- Spanish
- Sales
- Salesforce
- Referral programme
Quick apply
Account Manager, EMEA (Eastern Europe/Middle East) - Hybrid, Cork, Ireland
Malwarebytes —Cork, County Cork
- €70,000–€75,000 a year
- Full-time
- Salesforce
- Communication skills
- Referral programme
Quick apply
Enterprise Program Manager – Ireland (Temporary Position, 18months)
Agilent Technologies Ireland Limited —Cork, County Cork
- Full-time
- Customer service
- English
- Project management
- Employee stock purchase plan
- Annual leave
Senior Business Partner — Operations Central Functions , Employee Experience & Relations
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- English
- Project management
- Bachelor's degree
5d
Manager, Program Management, Audits and Insights
Amazon Ireland Support Services Limited - A94 —Cork, County Cork
- Full-time
- Microsoft Excel
- Computer Science
- SQL
Senior Program Manager
Everseen —Cork, County Cork
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Leadership
Organisational Change Management Specialist
Gilead Sciences —Cork, County Cork
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Sr Program Manager, Global Finance Transformation (GFT)
Amazon Ireland Support Services Limited —Cork, County Cork
- Full-time
- Data analysis skills
- English
- Finance
Senior Consultant. Consultation, Communications and Engagement
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Communication skills
1d
Mgr, Professional Services Region
NetApp —Cork, County Cork
- Hybrid work
- Bilingual
- Spanish
- Microsoft Excel
2d
Account Manager - EMEA (Hybrid)
Malwarebytes —Cork, County Cork
- €70,000–€76,000 a year
- Full-time
- Salesforce
- Communication skills
- Referral programme
Quick apply
Customer Success Manager
Vusion —Cork, County Cork
- Full-time
- Hybrid work
Quick apply
Business Development Manager
Irish International Trading Corporation —Cork, County Cork
- Microsoft Excel
- Sales
- ERP systems
Customer Success Manager, EMEA
Keeper Security —Cork, County Cork
- Sales
- Salesforce
- Bachelor's degree
- Sick pay
12d
HR Operations Specialist, Employee Care International
McKesson —Cork, County Cork
- €50,300–€83,800 a year
- Monday to Friday
- Bachelor's degree
- Continuous improvement
- Conflict management
1d
Senior Segment Product Marketing Manager
Teamwork.com —Cork, County Cork
- €75,000–€90,000 a year
- Hybrid work
- Sales
- Marketing
1d
Principal Consultant, Stakeholder Engagement and Communications
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- Communication skills
1d
Strategy & Capabilities Manager
PepsiCo —Cork, County Cork
- Finance
- Master's degree
- Analysis skills

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Workplace Solutions - Team Lead, Equity Plan Management

JPMorganChase -
Cork, County Cork

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
Finance
Human resources
Human Resources
Business
Leadership
Communication skills

Full job description

JOB DESCRIPTION

JP Morgan Workplace Solutions are currently seeking and Equity Plan Management Team Lead, the aim of the role will involve providing leadership, coaching and development. As well as offer guidance, instruction and direction regarding the service delivery to corporate client. The successful candidate will deliver effective communication and collaboration with the wider business to maximise quality of service. Motivate the team to use their knowledge and skills to achieve the shared common goals.

Responsibilities
Lead an Equity Plan Management team, who will be responsible for customer satisfaction and task deliverables.
Develop a strategy the team will use to reach its goal.
Monitor development status and provide/organise any training that team members need.
Communicate clear instructions to team members.
Gather, listen actively to team members' feedback and address concerns
Monitor team members' performance to ensure high level of quality in service delivery
Actively manage and supervise a portfolio of companies operating employee share plans within a team framework.
Manage the flow of day-to-day operations for the team including events and all recurring tasks
Interact with clients on operational transactions related to their share plan program in case of any escalation
Ensure the timely processing of operational transactions, including data management, reconciliation, processing, reporting and
problem solving.
Liaising with the client implementation team and on boarding of new clients to Global Shares software system as required.
Organize, develop and maintain procedural and process documentation related to client companies' program(s) to ensure
accurate transaction processing and minimize risk.
Monitor, maintain and report on key information on each client's revenue and profitability.
Ensure and continue to enhance customer satisfaction to the highest standards measured the customer satisfaction survey
Take an active role of coordination, support and collaboration with other business areas
Assume responsibility to ensure user acceptance testing and regression testing is effective and carried out as required
Assist in identifying new system tools and enhancements to existing systems functionalities
Client liaison, business development, client presentations
Identify innovative client solutions and liaise with Product to contribute to effective and efficient software enhancements
Liaise with IT Support regarding any escalations related to processing and software execution problems for the team and clients
Provide regular reporting on team's work.
Supporting internal projects across multiple teams and support other teams as required
Liaising with Third Party vendors as required
Active work with HR, use of HR tools and carry out general HR activities.

Required Qualifications, Skills and Abilities
Proven natural leadership skills
Excellent communication & listening skills
Proven numeric skills with focus on data analysis
Standardisation, streamlining of processes and appropriate documentation
Good and preferably advanced Excel skills
Demonstrate problem solving skills with an ability to be innovative & pro- active to achieve high efficiency and profitability
Self-motivating and resilience to fast-paced environment, manage priorities adhering to tight deadlines

Preferred Qualifications, Skills and Abilities
Third level degree in Business/Finance or equivalent experience preferred

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Apply Now

Refine Your Search

senior director, customer success management jobs in cork, c

Workplace Solutions - Team Lead, Equity Plan Management

Senior Product Manager, Workvivo - Ireland

Senior Territory Channel Account Manager (Italy, Spain, Portugal) - Hybrid, Cork, Ireland

Account Manager, EMEA (Eastern Europe/Middle East) - Hybrid, Cork, Ireland

Enterprise Program Manager – Ireland (Temporary Position, 18months)

Senior Business Partner — Operations Central Functions , Employee Experience & Relations

Manager, Program Management, Audits and Insights

Senior Program Manager

Organisational Change Management Specialist

Sr Program Manager, Global Finance Transformation (GFT)

Senior Consultant. Consultation, Communications and Engagement

Mgr, Professional Services Region

Account Manager - EMEA (Hybrid)

Customer Success Manager

Business Development Manager

Customer Success Manager, EMEA

HR Operations Specialist, Employee Care International

Senior Segment Product Marketing Manager

Principal Consultant, Stakeholder Engagement and Communications

Strategy & Capabilities Manager

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