Find Posts throughout Jobs in Cork, C

Customer Operations Executive - Cork
Ohme —Cork, County Cork
- €25,000–€35,000 a year
- Full-time
- Hybrid work
- Spanish
- Salesforce
- English
- Work from home
- Sick pay
Quick apply
Medical Secretary - Bon Secours Radiotherapy, UPMC Hillman Cancer Centre Cork
UPMC —Cork, County Cork
- €30,500–€45,878 a year
- Microsoft Office
- Clinic
- No degree
- Annual leave
Receptionist
ALS —Cork, County Cork
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
7d
Healthcare Assistant - Relief
Bon Secours Health System Ireland —Cork, County Cork
- €16.81 an hour
- Weekend availability
- English
- Leaving certificate
- No degree
No7 Advisor
Boots —Cork, County Cork
- Part-time
- No degree
- Communication skills
- Employee assistance program
- Employee discount
Trading Operations Associate
Penn Interactive —Cork, County Cork
- Weekend availability
- Remote
- No degree
- Communication skills
- Marketing
Quick apply
14d
Support Worker
Corlann —Cork, County Cork
- €34,536–€48,434 a year
- Nursing
- No degree
1d
Registrar - Anaesthetics
Bon Secours Health System Ireland —Cork, County Cork
- Full-time
- Clinic
- Organisational skills
- Leadership
School Bursar/ Accounts Admin
St. Aloysius' College —Carrigtwohill, County Cork
- €15,000–€24,700 a year
- Part-time
- Google Suite
- Microsoft Excel
- Management
Quick apply
1d
Risk & Trading Associate
Penn Interactive —Cork, County Cork
- Weekend availability
- Remote
- Analysis skills
- Business
- Time management
Quick apply
14d
Customer Success, Commercial Growth & Optimisation Lead
PTSB —Cork, County Cork
- Sales
- Customer service
6d
Childcare Manager
Cork Anti Poverty Resource Network —Cork, County Cork
- €20.00–€22.50 an hour
- Part-time
- No degree
- IT
- Higher certificate
Quick apply
14d
Despatch Evening Supervisor
Kepak Group —Watergrasshill, County Cork
- Full-time
- Microsoft Powerpoint
- No degree
- Computer skills
- Annual leave
Quick apply
7d
Global Workplace Services Assoc Analyst
PepsiCo —Cork, County Cork
- Analysis skills
- Communication skills
AI & Automation Senior Business Analyst - McKesson Technology
McKesson —Cork, County Cork
- €72,000–€120,000 a year
- Bachelor's degree
- No degree
- Agile
- Wellness program
- Employee stock purchase plan
Lead PM, Program/Project Manager
Analog Devices —Cork, County Cork
- Full-time
- Computer Science
- Data analysis skills
- System design
Registered Nurse
Home & Away Care —Bandon, County Cork
- Nursing
- English
- Organisational skills
- Annual leave
Electrical Site Engineer
Glanua —Cork, County Cork
- Full-time
- Microsoft Office
- Presentation skills
- No degree
- Annual leave
- Employee assistance program
Quick apply
Senior Civil Engineer
Ayesa —Cork, County Cork
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Landscape Architect
AECOM —Cork, County Cork
- Full-time
- Hybrid work
- AutoCAD
- English
- Microsoft Office

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Customer Operations Executive - Cork

Ohme
Cork, County Cork

Quick apply

Job details

Permanent | Full-time
€25,000–€35,000 a year

Benefits

Company pension
Work from home
Company events
Private medical insurance
Sick pay

Qualifications

French
Spanish
Salesforce
English
Zendesk
Portuguese
Italian
Communication skills
German
Dutch
Time management

Full job description

We're on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewable energy, understand consumer behaviour, and powers smart charging for EVs.

The worlds of energy and transport are colliding and Ohme is at the heart of this. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.

Ohme has been selling its chargers to consumers since mid-2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of Energia Group, SSE Airtricity, the Volkswagen Group and other innovative brands.

We are scaling up the business and are building out the team for rapid growth. If you're interested in joining a fast-growing cleantech venture on a journey to speed up the global transition to clean energy, read on!

We are looking for a driven, customer-focused and detail-oriented Customer Operations Executive to join our Irish team in Cork. As we continue to scale our operations, you’ll work across all stages of the customer journey - from welcome call to aftercare - for our EV charging products. You will be hands-on in supporting customers, installation partners and internal teams, helping to guide customers smoothly through their home charger journey, managing government grants, and ensuring our operational performance stays best-in-class.

You will work from the Cork office 3 days per week as part of our hybrid working model.

Responsibilities

Customer Support & Journey Management

Conduct welcome and check-in calls to guide customers through their journey.
Resolve inbound pre- and post-installation queries via phone, email and live chat.
Make outbound calls/emails to support customers who are stuck in their journey and help them progress.
Provide clear, empathetic and technically accurate support for customers, installers and partners.
Meet individual KPIs related to productivity, quality and customer satisfaction, contributing to wider team goals.

Technical & Installation Support

Review customer Home Survey submissions and request missing or additional information where needed.
Provide accurate and efficient troubleshooting and problem resolution for basic technical and installation-related queries.
Collaborate with internal technical and product teams to highlight recurring issues and improve the customer journey.
Create and maintain internal and external support content (e.g. help centre articles, templates) to proactively reduce inbound volume.

Government Grants & Administration

Manage grant applications and documentation for eligible customers, ensuring accuracy and compliance.
Provide administrative support for processing stock orders and arranging faulty unit collections with partners and logistics teams.

Installation Partner & Job Management

Smart allocation of site surveys, installations and service visits to installation partners based on coverage, capacity and SLAs.
Monitor customer progress throughout their installation journey, escalating any cases that fall outside agreed SLAs.
Maintain accurate and up-to-date records in our systems, capturing installer updates and customer status.

Who you are

Excellent written and verbal communication skills; confident speaking with customers and internal stakeholders.
A true customer champion, always looking for ways to make the experience smoother and clearer.
Organised and diligent, with strong time management and the ability to juggle multiple tasks.
Comfortable working with technical products and keen to understand EV charging and electrical installations.
Proactive and a self-starter – you spot what needs doing and take ownership.
Data-aware and a natural problem solver, using facts and trends to make decisions.
A team player who contributes positively to team culture and lives our values day to day.

Required Experience

Typically 0–2 years of relevant experience in customer support, operations, technical support or a similar role.
Experience working with a CRM or ticketing system (e.g. Zendesk, Freshdesk, Intercom, Salesforce, etc.).
Experience dealing with technical queries and/or physical products is a plus.
Experience working to KPIs or SLAs in a customer-facing environment.

Language Requirements

Fluent English (written and spoken) is required.
Additional European languages (e.g. French, Spanish, Italian, Portuguese, German or Dutch) would be a strong advantage.

Benefits

You’ll get to work in a fast-paced, rapidly growing scale-up with global ambitions, cutting-edge technology and a passion for sustainability. You’ll have real ownership in helping customers transition to electric vehicles and a cleaner future.

Our benefits include:

Competitive salary and performance-based bonus
Hybrid working model – 3 days per week in the Cork office
Opportunity to grow your career into more senior operations or specialist roles as we scale

Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included.

Pay: €25,000.00-€35,000.00 per year

Benefits:

Company events
Company pension
Private medical insurance
Sick pay
Work from home

Work Location: Hybrid remote in Cork, County Cork

Quick apply

Refine Your Search

posts throughout jobs in cork, c

Customer Operations Executive - Cork

Medical Secretary - Bon Secours Radiotherapy, UPMC Hillman Cancer Centre Cork

Receptionist

Healthcare Assistant - Relief

No7 Advisor

Trading Operations Associate

Support Worker

Registrar - Anaesthetics

School Bursar/ Accounts Admin

Risk & Trading Associate

Customer Success, Commercial Growth & Optimisation Lead

Childcare Manager

Despatch Evening Supervisor

Global Workplace Services Assoc Analyst

AI & Automation Senior Business Analyst - McKesson Technology

Lead PM, Program/Project Manager

Registered Nurse

Electrical Site Engineer

Senior Civil Engineer

Landscape Architect

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