Find Mgr, business services ops Jobs in Cork, C

Customer Success Lead
Energywise Ireland —Cork, County Cork
- Full-time
- Management
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Team Leader - Accommodation
The River Lee —Cork, County Cork
- Full-time
- Hotel
- Hotel experience
- Referral programme
Quick apply
Area Support Manager
IVC —Cork, County Cork
- Remote
- Communication skills
Stock Control Manager
EZ Living Interiors —Cork, County Cork
- Full-time
- Bachelor's degree
Quick apply
Business Development Manager – MICE and Leisure Groups
Trigon Hotels —Cork Airport, County Cork
- Full-time
- Relocation assistance
- Referral programme
Quick apply
Back Of House Department Manager, Full Time, Permanent
Brown Thomas Arnotts —Cork, County Cork
- Full-time
- No degree
- Organisational skills
- Leadership
- Employee assistance program
Operations Manager
MF Services —Wilton, County Cork
- €40,000–€50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Organisational skills
- Contracts
- Work from home
Quick apply
8d
Assistant Store Manager
Lovisa —Cork, County Cork
- Management
- Supervising experience
- Leadership
Quick apply
Client Relationship & Operations Lead
WTW —Cork, County Cork
- Full-time
- Hybrid work
- Annual leave
Junior Project Manager
Select Roofing Ltd. —Cork, County Cork
- €45,000–€55,000 a year
- Full-time
- No degree
- Organisational skills
- Leadership
- Fuel card
- Employee assistance program
Quick apply
7d
Duty Manager
Flyefit —Cork, County Cork
- From €15 a year
- First Aid Certification
- In-person
- Employee assistance program
- Gym membership
Quick apply
6d
Business Development Manager
Musgrave —Cork, County Cork
- Sales
- Leaving certificate
- No degree
Quick apply
Residence Manager
Yugo —Cork, County Cork
- €44,990.40 a year
- Full-time
- Hospitality
- Customer service
- Communication skills
- Annual leave
8d
Waste Operations Leader (Boston Scientific, Cork)
Indaver —Cork, County Cork
- Forklift
- Microsoft Office
- Leaving certificate
- Annual leave
- Employee assistance program
Quick apply
Team Leader
BWG Foods —Cork, County Cork
- Full-time
- Communication skills
- Negotiation
Quick apply
5d
Key Account Manager
BidvestNoonan —Little Island, County Cork
- €42,000–€44,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Onsite FS & Qlty Ops Sr Coord
PepsiCo —Cork, County Cork
- Manufacturing
- Communication skills
MAC Assistant Business Manager Full Time/ Permanent
Brown Thomas Arnotts —Cork, County Cork
- Weekend availability
- Customer service
- No degree
- Communication skills
Assistant Manager
JJM and ASOCIADOS —Cork, County Cork
- €2,500–€2,950 a month
- Part-time
- Management
- Sales
- Merchandising
Quick apply
Residence Manager - PBSA - Cork
Mezzino Student Living - Cork Property —Cork, County Cork
- €45,000–€55,000 a year
- Hospitality
- Management
- In-person
Quick apply
13d

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Customer Success Lead

Energywise Ireland -
Cork, County Cork

Quick apply

Job details

Permanent | Full-time

Benefits

Additional leave
Annual leave
Company events
Employee discount
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Bachelor's degree
Leadership
Communication skills

Full job description

Energywise Ireland is a leading company in the renewable energy sector focused on sustainable solutions and innovative technologies. Our mission is to improve energy efficiency and reduce carbon footprints across various industries

The Customer Success Lead will be responsible for overseeing customer interactions across telephone and inbound channels, ensuring a structured, efficient and customer-centric approach to all communications. This role will focus on driving process improvements, managing call activity, handling escalations, and implementing more automated and coordinated systems to ensure a smooth customer journey from initial enquiry through to post-installation follow-up

Responsibilities:

Oversee incoming calls management, ensuring prompt, professional and consistent handling of customer enquiries
Coordinate outbound call activity (sales follow-ups, customer engagement and service updates)
Manage phone line resourcing to minimise delays and missed opportunities
Implement structured call handling processes, including scripts where appropriate
Manage and optimise lead allocation across sales and operations teams
Identify and address bottlenecks in the customer journey
Work closely with sales teams to drive responsiveness and engagement
Implement structured customer feedback processes, including post-service follow-ups. Proactively contact customers to gather insights and identify improvement areas
Support and optimise customer interactions through AI-driven voice agents, ensuring a seamless, accurate, and high-quality customer experience across all touchpoints.
Act as the primary point of contact for escalated queries and complaints, taking ownership of issues through to resolution, ensuring clear communication
Drive a more automated and coordinated approach to customer communications
Identify opportunities to streamline processes using CRM and call management systems
Manage and support voice agents / customer service team members
Support training and development to maintain high service standards
Promote a customer-first culture across the organisation

Key Requirements

Proven experience in customer service, customer success, ideally at a lead level
Familiarity with the renewable industry being an advantage
Experience designing and improving processes to enhance operational efficiency
Ability to handle escalated customer issues in a professional, solution-focused manner
Strong communication and interpersonal skills
Highly organised with the ability to manage multiple priorities
Experience with CRM systems (e.g. HubSpot) or customer service tools is advantageous
Familiarity with advanced customer service tools such as voice agents would be an advantage.
Customer-focused with a proactive approach to problem-solving
Strong leadership and team coordination skills
Process-driven with strong attention to detail
Resilient and composed under pressure

What we offer:

A competitive salary.
Participation in our pension scheme with Irish Life.
Health cover with Laya Healthcare.
20 days annual leave + 2 company days. Additional Leave for years of service.
Opportunities for professional development and career advancement.
The chance to be part of a company at the forefront of sustainable energy solutions.
A supportive and collaborative work environment.

If you are enthusiastic, possess the required skills, and are ready to contribute to our mission of sustainable energy solutions, please submit your resume and cover letter.

We are an inclusive employer committed to building a diverse and equitable workplace where everyone feels valued and empowered to contribute their best. We welcome applicants of all backgrounds, identities, and experiences, and are dedicated to fostering a culture of respect, collaboration, and belonging. If you are passionate about making a positive impact and thrive in a dynamic environment, join Energywise Ireland on the journey towards a greener and sustainable future!

Job Types: Full-time, Permanent

Benefits:

Company events
Employee discount
On-site parking

Education:

Bachelor's (preferred)

Work authorisation:

Ireland (required)

Work Location: In person

Quick apply

Refine Your Search

mgr, business services ops jobs in cork, c

Customer Success Lead

Team Leader - Accommodation

Area Support Manager

Stock Control Manager

Business Development Manager – MICE and Leisure Groups

Back Of House Department Manager, Full Time, Permanent

Operations Manager

Assistant Store Manager

Client Relationship & Operations Lead

Junior Project Manager

Duty Manager

Business Development Manager

Residence Manager

Waste Operations Leader (Boston Scientific, Cork)

Team Leader

Key Account Manager

Onsite FS & Qlty Ops Sr Coord

MAC Assistant Business Manager Full Time/ Permanent

Assistant Manager

Residence Manager - PBSA - Cork

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