Find Customer experience manager Jobs in Cork, C

Operations Manager
MF Services —Wilton, County Cork
- €40,000–€50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Organisational skills
- Contracts
- Work from home
Quick apply
2d
Line Manager - Cork
Tesco Ireland —Cork, County Cork
- From €37,500 a year
- Full-time
- Remote
- Leadership
Customer Support Specialist | Fintech | Cork office
TELUS Digital —Cork, County Cork
- €29,900 a year
- English
- AI
- Communication skills
- Free parking
Deputy Manager
Life Style Sports —Cork, County Cork
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee assistance program
Quick apply
Team Leader
BWG Foods —Cork, County Cork
- Full-time
- Communication skills
- Negotiation
Quick apply
15h
Store Manager
Card Factory —Cork, County Cork
- €40,771.89 a year
- Leadership
- Communication skills
Deputy Store Manager - Carrigaline
Lidl —Carrigaline, County Cork
- €51,000–€60,000 a year
- Full-time
- Management
- Leaving certificate
- No degree
- Employee assistance program
Online Fulfilment Assistant
Boots —Cork, County Cork
- Part-time
- Warehouse experience
- Retail sales
- Employee discount
19h
Customer Success Manager
Trend Micro —Cork, County Cork
- Full-time
- English
- Analysis skills
- AI
9d
Key Account Manager
BidvestNoonan —Little Island, County Cork
- €42,000–€44,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Sauna Supervisor (Site Supervisor) - Cork
The Hot Box Sauna —Cork, County Cork
- €16 an hour
- Full-time
- Hospitality
- Leadership
- Outdoor work
Quick apply
Residence Manager
Yugo —Cork, County Cork
- €44,990.40 a year
- Full-time
- Hospitality
- Customer service
- Communication skills
- Annual leave
3d
Field Sales Representative
HR Specialist Recruitment —Cork, County Cork
- €47,000.00–€56,281.78 a year
- Full-time
- Sales
- Merchandising
- Presentation skills
Quick apply
9d
Store Manager
Maxi Zoo Ireland —Cork, County Cork
- €43,000–€44,000 a year
- Full-time
- Customer service
- Organisational skills
- Leadership
- Annual leave
- Employee assistance program
Quick apply
Assistant Store Manager
Lovisa —Cork, County Cork
- Management
- Supervising experience
- Leadership
Quick apply
Facilities Manager
Apleona Ireland —Cork, County Cork
- €54,000–€58,500 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Excel
- Maintenance
Quick apply
22h
Retail Customer Assistant
Coastline Gaming —Cork, County Cork
- Part-time
- Hospitality
- In-person
Quick apply
Customer Adoption Manager
G-P —Cork, County Cork
- €40,000–€49,700 a year
- Full-time
- Remote
- Spanish
- Management
- Master's degree
Quick apply
Sales Team Leader
Butternut Box —Cork, County Cork
- €50,000–€80,000 a year
- Full-time
- Leadership
- Annual leave
Quick apply
Concierge- One Albert Quay
Savills Ireland —Cork, County Cork
- Hospitality
- Management
- No degree
7d

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Operations Manager

MF Services
Wilton, County Cork

Quick apply

Job details

Permanent | Full-time
€40,000–€50,000 a year
2 days ago

Benefits

Company car
Company pension
Work from home

Qualifications

ERP systems
Organisational skills
Contracts
Leadership
Communication skills

Full job description

Introduction

MF Services has been a trusted provider of Automatic Door, Parking and Security System solutions for over 40 years. Built on a reputation for quality, reliability and exceptional customer service, we support a diverse portfolio of clients across commercial, healthcare, retail, industrial and public sector environments.

As our business continues to grow, we are seeking an experienced and proactive Operations Manager to oversee the delivery of our service contracts and ensure compliance with Service Level Agreements (SLAs) across our Parking Systems, Security Systems and Automatic Door divisions.

The Role

The Operations Manager will play a key role in ensuring the efficient delivery of maintenance, repair and reactive service activities while maintaining the highest standards of customer satisfaction. You will be responsible for managing service performance, coordinating operational resources and acting as the primary escalation point for contract-related issues.

Key responsibilities include:

Managing the delivery and performance of Service Level Agreements (SLAs) across all contracted client sites.
Monitoring service performance metrics and implementing improvements to ensure contractual obligations are consistently achieved.
Acting as the primary escalation point for operational and service-related issues, ensuring prompt resolution and effective communication with customers.
Coordinating service engineers, subcontractors and support teams to deliver efficient and high-quality service.
Managing planned preventative maintenance schedules and reactive service activities.
Producing regular operational and performance reports for customers and senior management.
Identifying opportunities for service improvements, contract enhancements and operational efficiencies.
Ensuring accurate contract administration, including quotations, variations, out-of-scope works and invoicing requirements.
Supporting the mobilisation of new service contracts, system upgrades and additional service offerings.
Maintaining comprehensive service records, site documentation and compliance information.
Building strong relationships with key customers and stakeholders to ensure long-term client satisfaction and retention.

The Candidate

The ideal candidate will have a strong operational management background within a technical or Security service environment and demonstrate excellent leadership, communication and organisational skills.

We are looking for someone who can:

Take ownership of service delivery performance and customer satisfaction.
Lead and coordinate multidisciplinary operational teams effectively.
Prioritise workloads and respond calmly in a fast-paced environment.
Analyse operational data and implement improvements to drive service excellence.
Build strong working relationships with customers, suppliers and internal teams.
Ensure contractual obligations are met while maintaining commercial awareness.

Experience & Skills Required

Proven experience in a Site Manager, Operations Manager, Service Delivery Manager, Contracts Manager or similar role.
Experience within the automatic doors, security systems, parking systems, building services or related technical sectors would be highly advantageous.
Strong organisational, reporting and problem-solving skills.
Excellent customer relationship and stakeholder management abilities.
Proficiency with service management, CRM and ERP systems.
Full driving licence.

The Package

Competitive salary based on experience.
Company Vehicle
Company pension scheme.
Flexible working arrangements.
Professional development and career progression opportunities.
Supportive and collaborative working environment.
Opportunity to join a well-established and growing organisation with an excellent industry reputation.

Job Types: Full-time, Permanent

Pay: €40,000.00-€50,000.00 per year

Benefits:

Company car
Company pension
Work from home

Work Location: Hybrid remote in Wilton, County Cork

Quick apply

Refine Your Search

customer experience manager jobs in cork, c

Operations Manager

Line Manager - Cork

Customer Support Specialist | Fintech | Cork office

Deputy Manager

Team Leader

Store Manager

Deputy Store Manager - Carrigaline

Online Fulfilment Assistant

Customer Success Manager

Key Account Manager

Sauna Supervisor (Site Supervisor) - Cork

Residence Manager

Field Sales Representative

Store Manager

Assistant Store Manager

Facilities Manager

Retail Customer Assistant

Customer Adoption Manager

Sales Team Leader

Concierge- One Albert Quay

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