Reception & Office Administrator
Permanent, Full Time, Fully Office based
Location: Dundalk, Ireland
About Us
GenetiQ delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team, our software is used by more than 2,500 businesses worldwide.
Continuously innovating since 1992, our open and trusting environment has created lasting relationships. GenetiQ's founders and many of our first team members are still a core part of the organisation. GenetiQ’s people drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
GenetiQ was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at GenetiQ.
Scope of Role
Our Receptionist & Office Administrator plays a critical role in the successful running of the GenetiQ Dundalk office. We believe this position is so important that we name it Director of First Impressions! This is a diverse role, which incorporates the traditional front of house responsibilities but also travel and event co-ordination, facilities management and finance team assistance. So this role will suit a motivated, driven individual with a lively personality!
Responsibilities
- Front of House
- Acts as the first point of contact for visitors, customers & employees
- Manages incoming calls, directing them efficiently throughout the business
- Maintains internal systems ensuring data is entered accurately and timely
- Ensures all meetings are set up professionally, including refreshments
- Manages incoming and outgoing mail and courier deliveries
- Travel & event co-ordination
- Arranges company-wide travel (flights/hotels/taxis) for Irish/UK/USA employees
- Co-ordinates travel for company events/off-site meetings
- Ensures backups are provided to finance on timely basis to comply with Revenue/HMRC requirements
- Manages hospitality for company events; example All Hands, BBQs
- Supports HR and Communications teams with event setup & logistics
- Facilities management
- Supports the smooth day-to-day operation of the office through effective management of administrative tasks, supplies and facilities issues.
- Maintains stock levels of office stationery and hospitality supplies.
- Liaises with external suppliers on building/appliance repairs
- Manages office projects; example painting/electricity/carpeting etc.
- Finance team assistance
Utilises their people skills to assist with customer engagement as part of our credit control function.
Knowledge and Experience
- Previous experience in a similar role
- Ability to operate in a fast-paced office environment
- Excellent interpersonal and communication skills
- Positive attitude and a pro-active approach to work
- Highly organised with the ability to multi-task and prioritise effectively
- Microsoft Excel skills would be preferable
- Excellent team player and strong ability to work on own initiative
- Professional and trustworthy attitude
- Maintains confidentiality at all times
Benefits and Culture
Our perfect fit ethos extends to our staff, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development. As noted, our people drive our culture. Our iSocial group organises a number of GenetiQ social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more. In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:
Healthcare: Your health and well-being matter to us. GenetiQ offers private healthcare to its employees.
Pension Plan: GenetiQ contributes to an employee’s pension, helping them plan for the future.
Exercise Reimbursement: Whether it’s a gym or a golf club membership, we support the efforts of our people to keep active.
Flexibility: Our flexible working plan helps our people to manage a better work-life balance.
Annual leave: 25 days per annum, plus bank holidays.
Loyalty holidays: After 3 years’ service, 1 additional day per annum up to a max of 5 days.
Life assurance: 3 times annual salary.
