We have an exciting opportunity for a ER Advisor to join our team
This role is part of an HR Transformation programme supporting the business in readiness for extensive growth and development. We are developing a dynamic and transformative people and culture function; this role will be a key player in this new landscape!
This role would suit someone with previous experience manging varied and complex cases to completion, we are looking for someone who is passionate about our industry, our clients and most importantly our people. You’ll assume responsibility for case management, providing online & telephone guidance and counsel to our stakeholders on HR policies and procedures including application of employment law, standard business approaches, policy, and precedent. Using risk assessed solutions to deliver an exceptional HR service.
Key Accountabilities
- Provide colleagues and managers with first level support, specialist advice, guidance and interpretation of HR policy and practice, specifically in relation to employee relations activity so that they are aware of business approach and their obligations within the process or situation.
- Ensuring employee relations cases are managed in a timely and professional manner within a defined SLA.
- Ensuring engagement is maintained and managers act in a way that involves employees and fosters a positive work environment not losing sight of our mission to make Bidvest Noonan a great place to work.
- Dealing with disputes appropriately for example using mediation
- Ensuring managers are upskilled to deal with people-management challenges and interpreting policies in a fair and effective manner.
- Contribute to the completion of regular and customised management information on a timely basis, produces interpretation of trends and findings, summaries and completes various MI reporting requirements for senior management consideration.
- Deliver coaching, case learnings and training to managers in matters relating to HR in line with best practice and employment legislation
- Build trusted, credible relationships with leaders and HR teams to provide specialist ER advice and solutions for ER cases, following through to resolution and tracking advice given in the ER Case Management system.
- Demonstrate exemplary judgement, ensuring balanced advice based on assessment of risk that drives end results that are right commercially and / or aligned to our valued behaviours.
- Working in partnership with the Employment Law Adviser and leading on all litigation (ACAS/ETs) and settlement agreement strategies to bring to a resolution.
- Support in own key ER projects including HR policy updates, wellbeing initiatives and occupational health.
- Act as the ER expert in key business practices including Whistleblowing, client removal etc, identifying ER risk and providing feedback to continuously build line manager capability
Knowledge, experience, and skills
- Do you have relevant HR experience at an appropriate level in a diverse and fast paced organisation
- Do you have knowledge and/or experience of employment legislation, Full understanding of ACAS and the Employment Tribunal System.
- Do you have experience of managing Industrial Relations situations with union officials INDHP
‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.
Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.
Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’
