Find It manager Jobs in Cork, C

IT Support Engineer - Helpdesk
PFH Technology Group —Little Island, County Cork
- Full-time
- IT
Quick apply
Manager, IT Operations
Fixify —Cork, County Cork
- Communication skills
IT Project Manager
G MASS —Cork, County Cork
- Hybrid work
- Computer Science
- English
- Analysis skills
Quick apply
1h
IT Manager
Citco —Cork, County Cork
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
7d
IT Project Manager
Citco —Cork, County Cork
- Full-time
- Computer Science
- English
- Analysis skills
IT Portfolio Delivery Manager
Synergy Flavors —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills
IT Portfolio Delivery Manager
Carbery —Cork, County Cork
- Full-time
- IT
- Leadership
- Communication skills
Senior ICT Officer
Marymount University Hospital & Hospice —Cork, County Cork
- €52,235–€70,734 a year
- Full-time
- Remote
- Azure
- Windows
- Supervising experience
1d
Graduate Software Engineer (Cork, Ireland)
Keelvar —Cork, County Cork
- €50,000 a year
- Computer Science
- Internship
- Python
- Annual leave
SEO & Web Analytics Manager
Quest Software —Cork, County Cork
- Full-time
- Annual leave
1d
Store Manager
Card Factory —Cork, County Cork
- €40,771.89 a year
- Leadership
- Communication skills
Desktop Engineer - Brinny - On Site
Intuit ED Ltd —Brinny, County Cork
- €120 a day
- Customer service
- Windows
- Microsoft Office
Quick apply
1d
ERP Technical Delivery Manager
PM Group —Cork, County Cork
- Oracle
- Computer Science
- ERP systems
Line Manager - Cork
Tesco Ireland —Cork, County Cork
- From €37,500 a year
- Full-time
- Remote
- Leadership
Online Fulfilment Assistant
Boots —Cork, County Cork
- Part-time
- Warehouse experience
- Retail sales
- Employee discount
20h
Cloud Applications Engineer
OpenText —Cork, County Cork
- Azure
- Computer Science
- Maintenance
Duty Manager
Flyefit —Cork, County Cork
- From €15 a year
- First Aid Certification
- In-person
- Employee assistance program
- Gym membership
Quick apply
1d
Manager, Software Development
Johnson Controls —Cork, County Cork
- Full-time
- Hybrid work
- Azure
- Computer Science
- Java
- Employee assistance program
Key Account Manager
BidvestNoonan —Little Island, County Cork
- €42,000–€44,000 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Deputy Manager
Life Style Sports —Cork, County Cork
- Full-time
- Management
- Supervising experience
- Team management
- Store discount
- Employee assistance program
Quick apply

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IT Support Engineer - Helpdesk

PFH Technology Group -
Little Island, County Cork

Quick apply

Job details

Full-time | Temporary

Qualifications

Japanese
IT

Full job description

IT Support Engineer Level 1

PFH Technology Group are looking for an IT Support Engineer Level 1 to join our growing team.

Role Overview:
As an IT Support Engineer Level 1 you will be the first point of contact for our clients who are
experiencing IT issues. You will be troubleshooting, logging tickets, and providing technical support
for common hardware and software problems.

Location: Little Island, Cork
Contract Length: 12 Months

Key Responsibilities:

Provide premium quality phone, email and remote support for customer servers to

diagnose and resolve technical issues

Perform basic triage to ensure that the support calls are routed to the correct resolution

group

Reassign and schedule support calls with the extended field and onsite engineering teams
Communicate with customers on a regular basis via phone and email
Scheduling service, pre-sales, projects, training and leave for all engineers
Take an active part in team conference calls
Logging calls (tickets) and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems.
Updating helpdesk documentation so that support information is available and current for

each customer

Testing and fixing faulty equipment
PC builds and installations
Execute any activities assigned
Monitor and control any activities assigned
Communicate activities updates to Service Delivery Manager and fellow Managed Services

team members (& Project Team members when applicable)

Complete timesheets daily

Candidate Profile:

An ability to communicate verbally and via email with all customers in simple and

understanding manner

An understanding of the business impact of ICT Systems and devices
An ability to follow through and close out all issues to customers’ satisfaction
An ability to assess each user’s IT knowledge levels
Being able to work under pressure
An ability to think logically
Ability to perform service desk admin functions to a high standard
Good analytical and problem-solving skills
Good interpersonal and customer care skills
Good accurate records keeping
Willingness to learn in a fast-paced environment
Professional and flexible attitude

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of
end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise
organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support
all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services
provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a
nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices
in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the
basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation,
race, religion, or any other legally protected status.
We are committed to ensuring that individuals with disabilities or access needs are provided with
reasonable accommodation during the recruitment process, to perform essential job functions, and
to access the full benefits of employment. Please contact us if you require accommodation at any
stage.

IND1

Quick apply

Refine Your Search

it manager jobs in cork, c

IT Support Engineer - Helpdesk

Manager, IT Operations

IT Project Manager

IT Manager

IT Project Manager

IT Portfolio Delivery Manager

IT Portfolio Delivery Manager

Senior ICT Officer

Graduate Software Engineer (Cork, Ireland)

SEO & Web Analytics Manager

Store Manager

Desktop Engineer - Brinny - On Site

ERP Technical Delivery Manager

Line Manager - Cork

Online Fulfilment Assistant

Cloud Applications Engineer

Duty Manager

Manager, Software Development

Key Account Manager

Deputy Manager

I want to receive the latest job alerts for it manager in cork, c

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