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Helpdesk Support Engineer

Ergo
Dublin, County Dublin

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Job details

13 hours ago

Qualifications

iOS
English
Windows
Remote access software
IT
Help desk

Full job description

Our client requires an IT Helpdesk Support Engineer to be part of a managed ICT Helpdesk service supporting over 1,000 staff across multiple Dublin and regional sites. The role involves providing first and second-level support, device configuration, and hands-on deskside assistance for Windows 11 devices, Microsoft 365, and browser-based business systems. The position requires on-site presence in Dublin 2 with some hybrid flexibility.

Role & Responsibilities:

Function as first-level point of contact for ICT support calls via phone and email, logging all incidents.
Provide second-level support by phone, email, and remote desktop.
Deliver deskside support to users at Dublin offices.
Escalate complex issues to senior support staff or external service providers when necessary.
Configure and install hardware, mobile devices, and peripherals and install software as required.
Conduct handover and briefing sessions for users on laptops, mobiles, and tablets.

Skills, Qualifications & Experience

Strong experience with Microsoft 365, Windows OS, and device support.
Solid background in ICT helpdesk and end-user support.
Proficiency in setting up smart devices, including iOS and Android platforms.
English language proficiency required.

Experience:

Minimum 2 years of IT Helpdesk experience
Experience supporting Windows 11 devices and Microsoft 365 environments.
Ability to work on-site in a fast-paced, user-facing environment.

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