Find It Jobs in Dublin 2, D

IT Service Portfolio Manager
ICON Plc —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Bachelor's degree
19h
Level 3 Senior Network Engineer (Cisco ACI required)
ICON Plc —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
Senior Network Engineer
Edge7 Networks Ltd —Dublin, County Dublin
- €58,454.12–€78,317.00 a year
- Full-time
- Hybrid work
- English
- In-person
Quick apply
1d
IT Security Vice President
Sumitomo Mitsui Banking Corporation —DUBLIN 2, County Dublin
- €72,000–€134,000 a year
- Hybrid work
- Scripting
- Communication skills
- Python
- Annual leave
Senior Network Engineer
TechBiz Global GmbH —Dublin, County Dublin
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
Quick apply
Engineering Manager - AI Helpdesk
Intercom —Dublin, County Dublin
- Hybrid work
- AI
- Communication skills
- Work from home
10d
Senior Solutions Architect, Ireland
Amazon Web Services EMEA SARL (Irish Branch) —Dublin, County Dublin
- Full-time
- AWS
- Analytics
Senior Network Engineer
Elwood Roberts —Dublin, County Dublin
- €350–€400 a day
- Full-time
- Java
- No degree
- Business
Quick apply
Technical Support Manager
New Relic —Dublin, County Dublin
- On call
- Hybrid work
- Communication skills
1d
Platform and Solution Architect
Fresenius Medical Care —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- English
- AWS
Microsoft Business Central Solutions Architect
TEKenable —Dublin, County Dublin
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
8d
GTM Systems Administrator
Harvey —Dublin, County Dublin
- Full-time
- Salesforce
- Master's degree
- SQL
3d
Microsoft Business Central Solutions Architect - contract
TEKenable —Dublin, County Dublin
- Monday to Friday
- Hybrid work
- ERP systems
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
8d
Partner Solutions Architect
Nebius —Dublin, County Dublin
- Remote
- Azure
- AWS
- AI
Quick apply
Temp - Information Technology Cross-Function Vice President
Sumitomo Mitsui Banking Corporation —Dublin, County Dublin
- €72,000–€134,000 a year
Senior Solution Architect - Engine by Starling
Starling —Dublin, County Dublin
- Full-time
- Hybrid work
- System design
- Communication skills
- Banking
- Life insurance
Quick apply
Solution Architect - Platform & Technology
Workday —Dublin, County Dublin
- €73,000–€109,400 a year
- Full-time
- Computer Science
- Bachelor's degree
- No degree
3d
IT Security Architect
Glanbia Foods —Dublin, County Dublin
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
Solutions Architect
Information Services Corporation —Dublin, County Dublin
- Full-time
- Azure
- Computer Science
- DevOps
Customer Solutions Architect, Manager
Fivetran —Dublin, County Dublin
- Full-time
- Remote
- Leadership
- Annual leave
- Sick pay
Quick apply

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IT Service Portfolio Manager

ICON Plc -
Dublin, County Dublin

Apply Now

Job details

Full-time
19 hours ago

Qualifications

Customer service
English
Bachelor's degree
IT
Negotiation

Full job description

Manager, IT Operations - Office Hybrid in Leopardstown, Dublin 18

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Role:

Establish, supervise, and manage the service portfolio assigned to a business service line. Interact with the business function to identify the service portfolio required from IT operations. Act as a liaison and representation between IT Digital Operations and business unit, being the advocate for the business service line within IT Digital Operations. Raise funding requirements for service requirements and drive operational change agenda. Oversee service portfolio health status, run metric analyses and proactively engage with IT and business units to drive service improvements.

Duties:

Service Portfolio Management for the Business Service Line dedicated to.
Monitor, manage, and maintain the "portfolio pipeline of demand, resources, projects and enhancements to ensure effective tracking and delivery within all financial measures and portfolio constraints."
Agree on portfolio requirements planning forward, create and manage a demand budget and drive service portfolio roadmap for the business service line.
Align IT service Portfolio setup and delivery to strategic business service line goals.
Measure and analyse the service demands of business service line customers and end users, work with IT operational groups and group peers to improve service delivery and service experience.
Run analyses on inbound incidents and requests opened by business service line.
Develop and maintain a portfolio resource plan to monitor resource capacity and utilization.
Establish and foster relationships with all partners and relevant stakeholders including the IT leadership, business service line, finance, business partners, and customers.
Lead and optimize the business service line journey and experience with IT Digital Operations. Provide feedback, and when necessary, escalate service and/or process-related issues and key development needs to the appropriate departments.
Prepare and communicate business and/or technology alignment plans to the IT Digital Operations, business service line, and other stakeholders.
Remain up to date with the current and emerging industry trends and best practices.
Evaluate and communicate risks associated with investments and purchases related to service management.
Collaborate with business service line, technical teams, and Finance Business Partner to prepare business-case justifications and cost-benefit analyses for new service management initiatives and purchases.
Update and coordinate with IT Digital Operations Leadership on service portfolio planning, status, performance, prioritization, funding, and approval.

To be successful in the role, you will ideally have:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires strong communications skills and customer service experience along with strong problem management skills. The qualified applicant must have the ability to work with technical groups as well as business representatives at all levels within the organization.
A Bachelors degree (B.S.) from a four-year college or equivalent knowledge in the IT industry.
ITIL Certification is a requirement.
Some travel and the ability to work flexible hours, including some weekends, may be required.
Ability to read, analyse and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from the staff.
Excellent skills in business English, verbal and written.
Negotiation and influencing skills.

#LI-Hybrid

#LI-MK2

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

Competitive base salary and performance related incentives
Health and wellbeing programmes including medical, dental, and vision coverage where applicable
Retirement and pension plans
Life assurance and disability coverage
Employee assistance programmes and wellbeing resources
Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request .

Are you a current ICON Employee?

Apply Now

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