Service Operations – L1 Centralized Service Manager, Vice President
State Street —Kilkenny, County Kilkenny
- Full-time
- Analysis skills
- Communication skills
Post Production Support Specialist, Charles River Development, Assistant Vice President
State Street —DUBLIN 2, County Dublin
- Full-time
- Computer Science
- SQL
- Analysis skills
Medical Information Specialist - US hours
EVERSANA —Dublin, County Dublin
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- English
Quick apply
Digital Asset Fund Accounting Specialist, Assistant Vice President
State Street —Kilkenny, County Kilkenny
- Full-time
- Finance
- Bachelor's degree
- Leadership
Enterprise Metadata Architect
American International Group, Inc. —DUBLIN 1, County Dublin
- Full-time
- Computer Science
- Master's degree
- SQL
Quick apply
Senior Lead Counsel - Corporate Law - Senior Vice President
Citi —Dublin, County Dublin
- €119,760–€179,640 a year
- Full-time
- Hybrid work
- Doctoral degree
- No degree
- Leadership
Blockchain & Smart Contract Security , Vice President
State Street —Kilkenny, County Kilkenny
- Full-time
- Azure
- AWS
- Analysis skills
Graduate Energy Consultant
Nationwide Energy Consultants —Tullyallen, County Louth
- €31,200–€35,000 a year
- Full-time
- No degree
- Construction
- Higher certificate
Quick apply
4d
Assistant Vice President, Fund Accounting (Private Assets)
Citco —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Financial Reporting, Off
State Street —DUBLIN 2, County Dublin
- Full-time
- Finance
- No degree
- Business
Vice President, Fund Accounting (Private Assets)
Citco —Dublin, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Data and Measurement Account Manager
Google —Dublin, County Dublin
- €96,000–€98,500 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
Lead Auditor, Quality Compliance
Integra LifeSciences —Tullamore, County Offaly
- Full-time
- Engineering
- Master's degree
- Supervising experience
RII Projects Manager - Grade VII (Confined Competition - Permanent)
South East Technological University —Waterford, County Waterford
- €61,217–€79,584 a year
6d
Technical Product Owner - Pagero
Company: Robert Walters UK —Dublin, County Dublin
- €50,000–€93,000 a year
- Full-time
- ERP systems
- Agile
- Leadership
Quick apply
1h
MHPSS Cultural Mediation Associate (Georgian)
International Organization for Migration —Dublin, County Dublin
- Full-time
- Spanish
- English
- Microsoft Office
13d
Head of Compliance Ireland, Vice President
State Street —DUBLIN 2, County Dublin
- Full-time
- Finance
- Bachelor's degree
- Accounting
14d
Business Applications Manager
Kingspan Data Solutions —Dublin, County Dublin
- Full-time
- SQL
- Analysis skills
- Project management
Quick apply
Vice President. Client Partner. Banking & Capital Markets.
EXL Service —Dublin, County Dublin
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Management
Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)
Citi —Dublin, County Dublin
- €85,600–€128,400 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
10d

I want to receive the latest job alerts for senior front end/python developer network automation , vice

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior front end/python developer network automation , vice jobs near

Business Manager jobs in Dublin, County Dublin

Vice President jobs in Dublin, County Dublin

Senior Corporate Counsel jobs in Dublin, County Dublin

Project Manager jobs in Waterford, County Waterford

Account Manager jobs in Dublin, County Dublin

Enterprise Architect jobs in Dublin, County Dublin

Enterprise Architect jobs in County Dublin

Architect Assistant jobs in Dublin, County Dublin

Banking Solution Architect jobs in Dublin, County Dublin

Junior Architect jobs in Dublin, County Dublin

Accounting jobs in Roscommon, County Roscommon

Accounting jobs in Kilkenny, County Kilkenny

Accounting, Apprenticeships jobs in County Meath

Business Manager jobs in Cork, County Cork

Business Manager jobs in Athlone, County Westmeath

Category Manager jobs in Dublin, County Dublin

Business Manager jobs in Drogheda, County Louth

Hr Manager jobs in County Dublin

Vice President Of Information Technology jobs in Dublin, County Dublin

Business Systems Analyst jobs in Dublin, County Dublin

Service Operations – L1 Centralized Service Manager, Vice President

State Street -
Kilkenny, County Kilkenny

Apply Now

Job details

Full-time

Qualifications

Power BI
Tableau
Analysis skills
Production management
ServiceNow
Communication skills

Full job description

Role Purpose

The L1 Centralized Support Manager sits at the operational center of gravity for production support, providing standardized, scalable execution across applications and infrastructure. This role is accountable for driving consistent triage, monitoring, and execution, industrializing how L1 support runs through SOP discipline, automation, and service standardization, and enabling a unified “One State Street” operational model that scales with the firm’s growing technology portfolio.

Key Responsibilities

L1 Operations Leadership: Lead a unified, 24×7 L1 support organization as the point of accountability, ensuring standardized first-line incident triage, monitoring, and execution across all applications and infrastructure for consistent, stable service delivery worldwide.

Standardization & Governance: Drive uniform L1 processes and controls across all vendors, regions, and technology domains. Enforce rigorous SOP-based operations, structured service health checks, and clear escalation protocols to achieve predictable, high-quality outcomes and a unified “One State Street” service model.

Automation & Modernization: Champion an automation-first approach to L1 operations by deploying AI and AIOps at scale, reducing manual effort and accelerating issue detection/resolution. Continuously optimize and industrialize L1 processes to improve system stability, efficiency, and scalability.

Service Integration & Value Creation: Position L1 support as an integral part of the ITIL Service Value System, co-creating value with business and technology stakeholders beyond basic ticket handling. Oversee all L1 responsibilities in Incident Management (including Major Incident coordination), Monitoring & Event Management, Service Request fulfilment, Change Enablement, Knowledge Management, and Problem Management – with emphasis on proactive issue prevention, consistent escalation, and high first-contact resolution rates.

Performance Metrics & Continuous Improvement: Own L1 service performance indicators and SLA/KPI commitments. Provide transparent, outcome-focused dashboards and reporting that link L1 performance to business value, and drive continuous improvement through data-driven insights and post-incident learning.

Enterprise Risk & Security Focus: Ensure L1 operations adhere to enterprise security, risk, and compliance standards (e.g. least-privilege access, audit readiness, standardized controls), embedding robust risk management and governance into daily operations.

Talent & Culture: Build and manage a high-performing global L1 team. Promote continuous upskilling and a culture of automation and operational excellence, aligning workforce capabilities and an around-the-clock service model to deliver reliable, scalable support at enterprise scale.

Required Skills & Experience

Proven experience in service performance, production management, or ITSM governance.
Strong analytical skills with the ability to interpret complex data and drive actionable insights.
Excellent stakeholder management and communication skills across global teams.
Familiarity with regulatory frameworks and risk management practices.
Experience with performance reporting tools (e.g., Tableau, Power BI, ServiceNow).

Preferred Qualifications

ITIL Foundation or higher certification.
Experience in managing service operations across multiple regions.
Experience is running application support functions across different business domains.

“Want to be help design and be a part of something that changes how State Street runs production—every hour of every day? We’re building the new Commoditized Service Execution – L1: a State Street‑wide, centralized support unit that standardizes how we monitor, triage, and execute routine production tasks 24x7 with minimal privileged access—safer, faster, and more consistent.”

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

Read our CEO Statement

Apply Now

Refine Your Search

senior front end/python developer network automation , vice jobs

Service Operations – L1 Centralized Service Manager, Vice President

Post Production Support Specialist, Charles River Development, Assistant Vice President

Medical Information Specialist - US hours

Digital Asset Fund Accounting Specialist, Assistant Vice President

Enterprise Metadata Architect

Senior Lead Counsel - Corporate Law - Senior Vice President

Blockchain & Smart Contract Security , Vice President

Graduate Energy Consultant

Assistant Vice President, Fund Accounting (Private Assets)

Financial Reporting, Off

Vice President, Fund Accounting (Private Assets)

Data and Measurement Account Manager

Lead Auditor, Quality Compliance

RII Projects Manager - Grade VII (Confined Competition - Permanent)

Technical Product Owner - Pagero

MHPSS Cultural Mediation Associate (Georgian)

Head of Compliance Ireland, Vice President

Business Applications Manager

Vice President. Client Partner. Banking & Capital Markets.

Product Manager, Solutions and Delivery – Data and Client Platforms (Vice President)

I want to receive the latest job alerts for senior front end/python developer network automation , vice

Related Searches

Explore jobs in more locations

About State Street

Jobseeker tools

Employer Tools

Browse

Stay Connected