We are seeking a Desktop Support Technician to join our IT Team in Mallow, Co. Cork. The successful candidate will contribute to maintaining a stable IT environment while delivering highquality support while maintaining a positive and professional candidate journey at all times.
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Installing, encrypting, configuring, and maintaining desktops, laptops, printers, and mobile devices
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Troubleshooting hardware, software, network, and email issues
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Providing firstline and secondline technical support to users
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Managing user accounts, passwords, and access permissions (e.g., Active Directory, Microsoft 365)
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Setting up and deploying new devices
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Installing updates, patches, and security software
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Logging and resolving incidents through a ticketing system
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Supporting remote users via remoteaccess tools
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Providing telephony support for both mobile and landline solutions
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Documenting solutions and maintaining IT asset inventories
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Good understanding of Windows operating systems, primarily Windows 11 Pro, and macOS
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Knowledge of hardware and software installation, repair, and upgrades
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Ability to work with both iOS and Android devices
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Strong communication and interpersonal skills, with the ability to collaborate effectively with team members
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Ability to work independently and manage multiple tasks simultaneously
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A proactive attitude towards learning and adapting to new technologies
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Competitive salary and benefits package
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Opportunities for professional development and career growth
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CPD accredited employer
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A collaborative and supportive work environment
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Laptop or desktop and work mobile phone provided
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Flexible working options, dependent on location and role requirements
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See company website for more information on the benefits of working in EPS Group
We welcome speculative applications from individuals of all levels.
If you are interested in working with us but are not sure if the role above is for you, please feel free to get in touch for an informal discussion about what we do and what you could bring to the team. If you need any reasonable adjustments or have an accessibility request during your recruitment journey, please let our recruiting team know.
Speak to our recruiting team on 022-31200 or email [email protected].
Equal Opportunity Statement - EPS Group is an equal opportunities employer.
Company Profile
Since 1968, we have grown from a modest electrical and pumping services business and developed into an innovative, internationally exporting product and service provider, now focused upon the water, wastewater and clean technology sectors, operating across the Republic of Ireland, the UK and Northern Europe.
We are an international water infrastructure specialist, one of the few genuine end-to-end service providers in the global water sector, providing large scale employment, bringing market leading and ground breaking technologies to Ireland and working to improve the country's water infrastructure.
Our vision is to be the best and most rewarding place to work for our teams, to be our customer's outstanding partner of choice and we are committed to being a Net Zero, sustainable business.
