Find device product manager Jobs in dublin, d

Consumer Operations Support Specialist - Telesales & Retentions
Vodafone —Dublin, County Dublin
- Full-time
- Sales
- Communication skills
- Annual leave
Sr. Software Engineering Manager – Infrastructure and Security
Intel —Leixlip, County Kildare
- €130,100–€203,200 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
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Expleo —Dublin, County Dublin
- Azure
- Computer Science
- Java
Global Moulding Engineer
AbbVie —Dublin, County Dublin
- Full-time
- Hybrid work
- AutoCAD
- Bachelor's degree
- No degree
Key Account Manager - Community & Paediatric Dietitians – Part Time
Abbott Laboratories —Dublin, County Dublin
- Full-time
- Sales
Project Engineer - Cost Estimator
Johnson Controls —Dublin, County Dublin
- Full-time
- Microsoft Excel
- ERP systems
- Master's degree
10d
Developer Relations AI (100% remote)
Tether Operations Limited —Dublin, County Dublin
- Full-time
- Remote
- Computer Science
- Social media management
- English
Quality Assurance Specialist - Hybrid
TCP Homecare —Clondalkin, County Dublin
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d
Associate Manager, Environmental Health and Safety
Viatris —Northern Cross, County Dublin
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Project Scheduler - CMC
Sia —Dublin, County Dublin
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
Quick apply
Business Development Manager (Ireland)
Ajax Systems —Dublin, County Dublin
- Full-time
- Hybrid work
- Sales
Quick apply
Backend Engineer (based in Dublin OR Madrid)
Fresco —DUBLIN 8, County Dublin
- Full-time
- Hybrid work
- English
- AWS
- Bachelor's degree
Quick apply
Drivers Helper & Sanitisation
Primeline Group —Dublin, County Dublin
- Full-time
- No degree
- Warehouse experience
- In-person
Quick apply
Business Support Specialist 12 month Fixed Term Contract
AllPhar Services Limited —DUBLIN 24, County Dublin
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Quick apply
HR Administrator
Uniphar Wholesale Limited —DUBLIN 24, County Dublin
- Full-time
- Continuous improvement
- Human resources
- Organisational skills
Quick apply
3d
Mobile QA Architect
Gen Digital Inc. —Dublin, County Dublin
- Full-time
- Hybrid work
- Java
- Python
Quick apply
Senior Platform Engineer (based in Dublin OR Madrid)
Fresco —DUBLIN 8, County Dublin
- Full-time
- Hybrid work
- English
- Master's degree
- AWS
Quick apply
Experienced Analog Layout Engineer
Apple —Dublin, County Dublin
- Doctoral degree
- CAD
- Assembly
6d
Senior Software Architect - Telecom Security
Enea —Dublin, County Dublin
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
Senior Software Engineer - Python (Hybrid)
Nitro —Dublin, County Dublin
- Azure
- DevOps
- Master's degree
- Work from home
Quick apply

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Consumer Operations Support Specialist - Telesales & Retentions

Vodafone -
Dublin, County Dublin

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

Sales
Communication skills

Full job description

Why work for us

At Vodafone, we’re working hard to build a better future, a more connected, more inclusive and more sustainable world. We believe technology is only as powerful as the people using it to create a better tomorrow.

We are building Ireland’s Gigabit Society, transforming how customers connect, work and live. By joining Vodafone, you’ll be part of a diverse, inclusive and future focused organisation where innovation, learning and personal growth are actively encouraged.

Role Purpose

The Consumer Operations Support Specialist plays a key role within the Commercial Operations (COPs) team, supporting the delivery of outstanding customer experience and strong commercial outcomes across our outsourced Telesales and Retentions operation.

Working closely with the Care and Telesales Manager, Shared Services Partners and internal stakeholders, you will support the day to day operational, customer and commercial performance of Telesales and Retentions activities. This includes new sales, retention, upsell and value add activities, ensuring customers receive a high quality, compliant and effective experience at every interaction.

You will use data, operational insight and strong partnership management to help drive performance against key CX, operational and commercial KPIs, while supporting continuous improvement initiatives across people, process and technology.

Essence of the Role – Key Accountabilities

As Consumer Operations Support Specialist, you will:

Operational & Commercial Performance

Support the delivery of telesales and retention performance across customer experience, operational efficiency and commercial targets.

Track, analyse and share performance insights across key measures, including:

Customer Experience: TNPS, Complaints

Operational Performance: Retention rates, conversion rates, cancellation rates, QA and compliance

Commercial Performance: Revenue, upsell, product penetration, cost to acquire and cost to retain

Identify risks, opportunities and trends, escalating where required and supporting corrective actions.

Partner & Stakeholder Management

Work closely with Shared Services Partners and Third Party Service Providers to support delivery against agreed KPIs, SLAs and contractual obligations.

Support governance through preparation for performance, service delivery and commercial review forums.

Build effective working relationships with internal stakeholders across Commercial, Care, Digital, CVM, IT and Compliance teams.

Sales Through Service & Retention Effectiveness

Support sales through service activity across Assisted & Care channels, ensuring interactions are effectively leveraged to increase value.

Help embed best practice sales and retention approaches across the operation through insight and performance feedback.

Quality,Compliance & Customer Protection

Support adherence to all regulatory, internal and customer protection standards across telesales and retention activities

Monitor quality outcomes and contribute to actions that improve customer outcomes and agent performance.

Strategy Delivery & Continuous Improvement

Support the operationalisation of Care, Telesales and Retention strategies.

Translate strategic priorities into operational actions, supporting plans, initiatives and pilots.

Champion new ways of working, including lean, agile and technology enabled improvements that enhance both customer and agent experience.

Team & Culture

Act as a positive role model, contributing to a high performance and customer centric culture.

Support coaching, performance improvement activity and strong ways of working with internal teams and partners.

We Are Looking For You, If You Have

Essential

Experience working within a telesales, retention or assisted sales environment,ideally within an outsourced or shared services model.
A strong understanding of sales, retention and customer experience drivers.
Commercial mindset with the ability to analyse performance data and identify actionable insights.
Experience working with third party partners or external suppliers.
Strong stakeholder management and communication skills, with the ability to influence and collaborate across teams.
A proactive, results driven approach with strong problem solving skills.

Desirable

Experience supporting performance governance or operational reviews.
Exposure to cost-to-acquire / cost to retain measures.
Experience working in a regulated or highly customer focused environment.
Interest in digital sales, transformation or new channel optimisation.

Who We Are

Vodafone is Ireland’s leading total communications provider, offering mobile, broadband, TV and fixed-line services that make a real difference in people’s lives and communities. As part of Vodafone Group, we are part of one of the world’s largest mobile communities, with a presence across all five continents.

Our purpose is to connect for a better future, and our people are at the heart of everything we do.We value diversity, flexible working and creating an environment where everyone can thrive and reach their potential.

What’s in It for You

When you join Vodafone, you can expect:

Competitive salary
Flexible working (time and location)
Generous employer pension contribution
Free phone bill and device discounts
Learning & Development and access to Vodafone University
Family and Friends discounts on Vodafone products
23 days annual leave plus 3 charity days and a day off for your birthday
Access to our wellness centre and gym
A supportive, inclusive and progressive workplace

Apply Now

Refine Your Search

device product manager jobs in dublin, d

Consumer Operations Support Specialist - Telesales & Retentions

Sr. Software Engineering Manager – Infrastructure and Security

Senior Android Developer - Nenagh based

Global Moulding Engineer

Key Account Manager - Community & Paediatric Dietitians – Part Time

Project Engineer - Cost Estimator

Developer Relations AI (100% remote)

Quality Assurance Specialist - Hybrid

Associate Manager, Environmental Health and Safety

Project Scheduler - CMC

Business Development Manager (Ireland)

Backend Engineer (based in Dublin OR Madrid)

Drivers Helper & Sanitisation

Business Support Specialist 12 month Fixed Term Contract

HR Administrator

Mobile QA Architect

Senior Platform Engineer (based in Dublin OR Madrid)

Experienced Analog Layout Engineer

Senior Software Architect - Telecom Security

Senior Software Engineer - Python (Hybrid)

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