Find it Jobs in greystones county wicklow

Senior IT Lead and Delivery Manager
Teleperformance —Dublin, County Dublin
- On call
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- Master's degree
Quick apply
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Fresenius Medical Care —Dublin, County Dublin
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Telnyx —Dublin, County Dublin
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Solutions Architect
Information Services Corporation —Dublin, County Dublin
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Senior Network Engineer
Elwood Roberts —Dublin, County Dublin
- €350–€400 a day
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- No degree
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Billing Platform Systems Analyst
FIS Global —Dublin, County Dublin
- Full-time
- Oracle
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Staff Business Systems Analyst - ServiceNow
PlayStation Global —Dublin, County Dublin
- Agile
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Network Engineer - Test
Arista Networks —Dublin, County Dublin
- Full-time
- Master's degree
- Bachelor's degree
- No degree
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Enterprise Solution Architect
Vanta —Dublin, County Dublin
- Full-time
- Azure
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Security Solutions Architect
Vodafone —Dublin, County Dublin
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Solution Architect
Semperis —Dublin, County Dublin
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Local Category Manager IT & Telecom - Amsterdam or Dublin
CRH Group Services Ltd. —Dublin, County Dublin
- Full-time
- English
- Master's degree
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Senior Network Engineer
TechBiz Global GmbH —Dublin, County Dublin
- Full-time
- Remote
- English
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HR Information Systems (HRIS) Analyst
EVERSANA —Dublin, County Dublin
- Full-time
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Senior Network Engineer - Solution Test
Arista Networks —Dublin, County Dublin
- Full-time
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IT Solutions Leader for Clinical Diagnostics Ireland and UK
Eurofins —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- English
- Master's degree
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1d

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IT Support Technician
NTI Digital Solutions Ireland Ltd —Dublin, County Dublin
Experience in Microsoft Windows 10/11 Office 365, Windows Server 2019 or above, Anti-virus and EDR experience. Job Types: Full-time, Permanent.
From €35,000 a year
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Administrative Assistant / HR & Project Support Coordinator
Dal Riada Language Centre —Kilmacanoge, County Wicklow
Assist with year-end, supporting documentation for Audit, including liaising with head office. Familiarity with project management software or task-tracking…
€40,000 a year
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Senior IT Lead and Delivery Manager

Teleperformance -
Dublin, County Dublin

Quick apply

Job details

18 hours ago

Qualifications

Jira
Azure
Computer Science
Master's degree
AWS
ServiceNow
IT
Business
Leadership
Juniper

Full job description

Senior IT Lead and Delivery Manager

Location: Dublin, Ireland (On-site across two sites)

Salary: DOE

Role Purpose

The Senior IT Lead & Client Success Manager serves as the definitive bridge between technology delivery, client satisfaction, and commercial success. This role acts as the "face of IT" on the Dublin leadership board while maintaining hands-on accountability for service delivery excellence. You will manage a complex ecosystem of global client applications and local infrastructure, ensuring that every technical initiative justifies its spend by directly supporting client retention and operational efficiency.

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

Site Representation: Act as the primary IT representative on the Dublin leadership board, driving success against stated KPIs and delivering the regional IT strategy.
P&L Ownership: Manage the regional IT OpEx and CapEx budget, linking every Euro of spend to ROI, cost-savings, or revenue-generating potential.
Client & TAM Interface: Act as the senior technical point of contact for key clients and Technical Account Managers (TAMs), positioning IT services as a value-add in pitches and renewals.

2. Operational Governance & Service Excellence

SLA/OLA Accountability: Own the end-to-end delivery of IT services, ensuring all Service Level Agreements and Operational Level Agreements are consistently met or exceeded.
Performance Reporting: Design and present QBRs to senior stakeholders, detailing system health, operational metrics, and team performance.
Change & Risk Management: Approve high-risk technical changes via the Change Advisory Board (CAB) and enforce global security, GDPR, and BCDR compliance.

3. Team Leadership & On-Call Steering

Direct People Management: Lead, mentor, and manage a team of 3 to 5 Desktop Support Technicians across both Dublin sites, overseeing their training, performance reviews, and capacity planning.
Escalation & Crisis Leadership: Serve as the ultimate point of escalation for P1/P2 incidents. During critical outages, steer the engineering team to swift resolution and manage all executive-level communications.
On-Call Rota Management: Implement and oversee a 24/7 support schedule, providing guidance and technical "steering" to the team during out-of-hours events.

4. Technical Ecosystem & Innovation

Infrastructure Management: Guarantee high availability for local networking (Fortinet and Juniper), data centers, end-user computing, and audiovisual (AV) technologies.
Application Stewardship: Oversee the performance and access management of enterprise client application suites and collaborative tools.
Continuous Improvement: Identify emerging technologies and deploy CSI frameworks to eliminate service bottlenecks and optimize operational costs.

Experience Required

Experience: 12+ years in high-volume IT environments, including at least 5 years in BPO or Managed Services leadership and 2-3 years of direct people management.
Framework Expertise: Certified in ITIL v4 Foundations (Managing Professional designation preferred).
Technical Savvy: Deep understanding of enterprise networking (Fortinet and Juniper), cloud (AWS/Azure), hybrid identity management (Okta/AD), and ITSM platforms like ServiceNow or Jira.
The "Bridge" Factor: Proven ability to translate complex technical issues into business-centric solutions for C-suite executives and non-technical stakeholders.
Education: Degree in IT/Computer Science, ideally supplemented by an MBA or business-centric certification.

Quick apply

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it jobs in greystones county wicklow

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Role Purpose

Key Responsibilities

1. Strategic Leadership & Commercial Stewardship

2. Operational Governance & Service Excellence

3. Team Leadership & On-Call Steering

4. Technical Ecosystem & Innovation

Experience Required

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