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Senior Staff Operational Support Engineer

Dolby -
Dublin, County Dublin

Apply Now

Job details

Qualifications

Microservices
Distributed systems
Leadership
Communication skills

Full job description

Job description

Company and benefits

Social Impact & Sustainability

Job ID

41520

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

At Dolby OptiView, we power mission-critical live and on-demand video experiences at global scale. As a Senior Staff Operational Support Engineer, you will play a key leadership role in ensuring the reliability, stability, and scalability of our 24/7 streaming platforms.

This is a high-impact, hands-on role where you will lead complex incident response, act as the senior escalation point, and drive improvements across automation, operational maturity, and platform resilience. You will partner closely with Engineering, DevOps, Product, and Support teams to continuously raise the reliability bar.

What you’ll do

Lead critical incident response

Act as the senior escalation point for complex, high-severity production incidents
Lead cross-team resolution across streaming, player, ads, DRM, CDN, and real-time systems
Command major incident responses during high-profile live events
Provide clear, high-quality communication to internal and external stakeholders

Drive operational excellence at scale

Operate confidently in production environments with end-to-end system ownership
Design and review complex infrastructure changes using Infrastructure as Code
Partner with Engineering and DevOps to improve deployment safety and system resilience
Influence platform design with a focus on reliability and operability

Advance automation and AI-driven operations

Drive adoption of AI-augmented tools for incident detection, triage, and response
Improve alerting, reduce noise, and automate operational workflows
Identify opportunities to eliminate manual effort through automation

Own live event readiness

Lead operational planning for high-risk, high-visibility customer events
Validate architecture, monitoring, and incident response readiness
Act as a trusted advisor to internal teams and strategic customers

Improve reliability and reduce recurrence

Contribute to root cause analysis and drive corrective actions
Identify systemic issues and partner with Engineering to resolve them
Enhance runbooks, playbooks, and operational practices

Collaborate across teams

Work closely with Engineering on defect escalation and production readiness
Provide feedback on observability, tooling, and operational risks
Represent operations in post-incident reviews

Support a 24/7 global service

Participate in a 24/7 on-call rotation
Support global handovers and ensure continuity of service

Required Skills & Experience

Technical Skills

8+ years of relevant experience in operational, support, or similar customer‑facing roles

Proven ability to own complex problems end‑to‑end and operate with a high degree of autonomy
Experience influencing decisions and outcomes beyond individual contribution

Deep experience operating and supporting large-scale, production video streaming platforms
Solid troubleshooting skills across distributed systems (APIs, microservices, cloud infrastructure)
Expert understanding of HLS, DASH, CMAF, WebRTC, DRM and CDN architectures
Advanced experience working with monitoring, alerting, and logs to diagnose live incidents (Grafana, Kibana/ELK, Prometheus, Loki)
Correlate backend streaming metrics, player telemetry, and CDN signals to diagnose live customer issues end-to-end.
Proven ability to safely execute complex production changes under pressure

Leadership & Operational Mindset

Demonstrated leadership during high-severity, customer-impacting incidents
Strong sense of ownership and accountability for customer outcomes

Dolby Hiring Entity:

77 Sir John Rogerson's Quay, Block C
Grand Canal Docklands
Dublin D02 VK60
Ireland

Apply Now

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