Find It Jobs in Swords, D

Service Desk Agent - Contractor
Atos —Dublin, County Dublin
- €29,000 a year
- Remote
- Customer service
- English
- Windows
1d
Technical Support & Solutions Engineer
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Kepak Group —Dublin, County Dublin
- Full-time
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Service Desk Analyst
Securitas Ireland —Dublin, County Dublin
- Full-time
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10d
IT Trainer
IDA Ireland —Dublin, County Dublin
- €53,071–€78,059 a year
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- Analysis skills
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9d
Senior Technical Officer (IT Network Engineer)
Trinity College Dublin —Dublin, County Dublin
- €61,736–€74,170 a year
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7d
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
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German-Speaking Technical Support Engineer - Elastic Cloud Storage
Dell Technologies —Dublin, County Dublin
- Weekend availability
- Customer service
- English
- Windows
Technical Support Engineer
New Relic —Dublin, County Dublin
- Hybrid work
- Azure
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Head of IT - Retail Division
Uniphar PLC —DUBLIN 24, County Dublin
- Full-time
- Computer Science
- ERP systems
- Project management
Quick apply
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Qorvo —DUBLIN 8, County Dublin
- On call
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IT Infrastructure Project Manager
Elwood Roberts —Dublin, County Dublin
- €500–€675 a day
- Full-time
- Bachelor's degree
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- Organisational skills
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IT Operations Lead
CS Consulting Group Civil & Structural Engineers —DUBLIN 2, County Dublin
- Software troubleshooting
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- No degree
- Annual leave
Quick apply
2d
Service Desk Lead
Applegreen Stores —Dublin, County Dublin
- Full-time
- Management
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- Customer service
Quick apply
10d
Systems Administrator
ThreatLocker —Dublin, County Dublin
- Full-time
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Senior Associate, IT, Network Engineer (12 Month Contract)
MUFG Investor Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
Quick apply
Japanese Speaking Technical Support Engineer
Dell Technologies —Dublin, County Dublin
- Full-time
- Customer service
- English
- Continuous improvement
Technical Support Engineer 2
Dell Technologies —Dublin, County Dublin
- Full-time
- Azure
- AWS
- Analysis skills
3d
IT Delivery Manager
Tata Consultancy Services —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
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6h
Senior IT Internal Auditor
Sumup —Dublin, County Dublin
- English
- IT
- Annual leave
- Gym membership

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Service Desk Agent - Contractor

Atos -
Dublin, County Dublin

Apply Now

Job details

Fixed term
€29,000 a year
1 day ago

Qualifications

Customer service
English
Windows
IT
CompTIA A+

Full job description

About Atos Group

Atos Group is a global leader in digital transformation with c. 52,000 employees and annual revenue of c. € 10 billion, operating in 54 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The opportunity

Atos is a global leader in managed services, delivering hybrid cloud infrastructure, workplace experience, and technology solutions to clients worldwide. We are a 48,000 strong worldwide team with a clear ambition: to apply digital technology to advance what matters for our clients and society at large in 69 countries. With our passionate experts and world-class partners, we design digital solutions from every day to the mission critical.

By bringing together expertise, confidence, enthusiasm and a collaborative spirit that includes a diverse range of perspectives, we can create something far greater than the sum of its parts. At Atos, we believe that this is the right approach for the future. It is remarkably powerful. It is capable of creating real change in the world.

The role

The Service Desk Agent provides technical support and assistance to end users of IT services

provided by the company. As a Service Desk Agent, you will remotely troubleshoot and repair local hardware and software issues for Customers in Ireland.

The role is a fixed-term one for a period of 12 months.

Key responsibilities:

Provide remote IT assistance and support to end users:

Troubleshoot and repair local hardware and software issues
Manage authorization and supply of key hardware and software requests
Administer solutions to meet customer needs
Identify and communicate major incidents to key stakeholders

Maintain standard builds for Atos systems
Create and maintain technical and problem/resolution documentation

Skills we can’t do without:

Fluent English Language Skills: Able to communicate with customers on a day-to-day basis via telephone, email & chat services. Able to quickly build rapport with customers, colleagues and management
Conceptual Thinking: Can quickly grasp the underlying issues in complex problems or situations.
Flexibility: Takes account of new information or changed circumstances and modifies their approach accordingly.
Creativity: Takes innovative approaches to problem solving and devises inventive and creative solutions.
Follow-up and Monitoring: Checks progress against targets, reporting as necessary and taking action to resolve exceptions.
High level of motivation and focus on daily tasks
Enthusiasm to seek out opportunities within the business

This position does not require any specific qualifications. However, we look out for applicants who can show any of the below:

Working knowledge of Windows 10 and 11
ITIL methodology awareness
6+ months previous IT contact center or customer service experience. Otherwise, has worked in a target driven environment where incidents must be managed within specific SLA’s
Relevant IT Certification or equivalent (e.g. MD100, MS900, CompTIA A+)

Work location:

Fully on-site position - Atos office, Dundrum, Dublin, Ireland

Compensation:

Contract circa 29K per annum

Diversity, Equity & Inclusion

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.

We are also a care leaver-friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated mailbox - [email protected]

Apply Now

Refine Your Search

it jobs in swords, d

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