Find Escalation specialist Jobs in Dublin, D

Senior Customer Support Specialist (12 Month Fixed Term)
Lidl —DUBLIN 24, County Dublin
- €37,500 a year
- Weekend availability
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Free parking
- Employee assistance program
8h
Programme Director
Skillsource —Dublin, County Dublin
- Azure
- Management
- No degree
Quick apply
1d
Regional Facilities Manager
Mitie —Dublin, County Dublin
- €62,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance program
Quick apply
6h
Credit Risk Specialist
TD Bank —Dublin, County Dublin
- Full-time
- Banking
- Annual leave
Regional HR Service Delivery Manager (EMEA)
Globalli —Dublin, County Dublin
- Remote
- English
- Human resources
- Communication skills
Quick apply
22h
Global Head of Child Safety - Trust & Safety
TikTok —Dublin, County Dublin
- Presentation skills
- Communication skills
HR Payroll Generalist (12 months Fixed Term)
Zurich Insurance —Dublin, County Dublin
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- No degree
4d
Data Delivery Director
NTT Ltd —Dublin, County Dublin
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Leadership
Quality Improvement and Clinical Audit Coordinator
Blackrock Health Hermitage Clinic —Lucan, County Dublin
- Full-time
- Nursing
- Management
- Microsoft Office
Quick apply
4d
Business Applications Manager
Kingspan Data Solutions —Dublin, County Dublin
- Full-time
- SQL
- Analysis skills
- Project management
Quick apply
Senior Manager - Credit Portfolio Risk
U.S. Bank National Association —DUBLIN 18, County Dublin
- €117,980–€138,800 a year
- Full-time
- Banking
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
Project Manager - Installation & Digital Health Projects
Cardiac Services IRL —Dublin, County Dublin
- Full-time
- Engineering
- Project management
- IT
Quick apply
13d
GPO Analyst
Primark —DUBLIN 1, County Dublin
- Oracle
- ERP systems
- Analysis skills
10d
Technical Interfacing Lead
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Management
- Clinic
- No degree
- Employee assistance program
Quick apply
Associate/Senior Associate, Security Master - Private Debt
StepStone Group —Dublin, County Dublin
- Finance
- Master's degree
- Bachelor's degree
Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Master's degree
- AWS
- AI
Regional Services Engineer - Ireland
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- English
- Business
6d
Planning & Reporting Specialist Lead
ESB —Dublin, County Dublin
- €71,000–€84,000 a year
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
14d
Bureau Manager, Payroll Team - Hybrid
Deloitte —Dublin, County Dublin
- €68,600 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Leadership
14d

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Senior Customer Support Specialist (12 Month Fixed Term)

Lidl -
DUBLIN 24, County Dublin

Apply Now

Job details

Full-time | Fixed term
€37,500 a year
8 hours ago

Benefits

Free parking
On-site gym
Company pension
Employee assistance program
Private medical insurance

Qualifications

Customer service
Supply chain
Administrative experience
Analysis skills
Communication skills

Full job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

With over 7,000 colleagues across our stores, warehouses and offices in Ireland and Northern Ireland we are a big and ambitious team. We know our people are our greatest asset and our success is down to the commitment and dedication of our team.

As a Senior Customer Support Specialist, you will manage the most complex and sensitive customer cases across all channels. You will act as a specialist escalation point, handling high‑priority complaints, after‑sales management issues, and cases requiring supplier engagement or cross‑department collaboration which requires a deeper knowledge of the supply chain.Your expertise in objection handling, professional written communication, and customer advocacy will play a key role in turning challenging situations into positive outcomes. You will combine strong analytical skills with a deep understanding of customer needs toidentify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

You will combine strong analytical skills with a deep understanding of customer needs to identify trends, highlight process gaps, and recommend improvements that enhance both efficiency and customer experience.

What you'll do

Manage complex complaint cases across all channels, including WhatsApp, Facebook Messenger, Email, and Telephone.
Manage after‑sales management cases, liaising with suppliers and internal departments to secure fast, effective resolutions.
Demonstrate expert‑level objection handling over the phone, resolving escalated issues with confidence, empathy, and professionalism.
Produce high‑quality written responses that are comprehensive, accurate, and aligned with Lidl’s tone of voice.
Turn dissatisfied customers into brand advocates by delivering exceptional serviceand clear, solution‑focused communication.
Handle high volumes of customer contacts while maintaining exceptional quality standards.
Meet and exceed KPIs across quality, handling time, productivity, and customer satisfaction.
Take full ownership of complex queries, coordinating with third‑party agents and internal stakeholders to deliver timely outcomes.
Use internal systems, including Salesforce CRM, to document cases thoroughly and maintain accurate customer records.
Analyse customer data to identify recurring issues, trends, and opportunities for process or experience improvements.
Act as a champion for customer needs, ensuring insights are shared with the wider business to drive continuous improvement.
Consistently deliver service that exceeds expectations and reinforces customer trust in the Lidl brand.
Acts as a subject matter expert, providing guidance and coaching to junior team members on difficult cases.

What you'll need

Minimum 2-3 years in a high-intensity customer service role, with at least 1 year experience of handling formal escalations or claims.
A genuine passion for customer care and a commitment to delivering exceptional service.
Outstanding communication skills, both written and verbal, with the ability to simplify complex issues.
Proven experience handling escalated complaints, claims, and after‑sales cases with professionalism and confidence.
Strong negotiation and problem‑solving abilities, especially in high‑pressure oremotionally charged situations.
Ability to thrive in a fast‑paced environment while meeting performance targets.
Excellent organisational and time‑management skills, with the ability to prioritisemultiple complex cases.
Strong administrative capability and proficiency in Google Workspace.
Flexibility to work evenings and weekends as required.
A proactive, resilient, and solutions‑focused mindset.

What you'll receive

We offer a competitive and transparent salary system, that ensures pay equality across all positions at Lidl

€37,500 per annum
20 days holidays per annum
Private employee medical insurance
Company pension
Flexible start and finish times
Initial training and ongoing development from an experienced team member
Excellent opportunities for career progression
Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
Dynamic work environment
Modern office facility with free parking
On-site gym and canteen
Hybrid working model - up to 2 days remote working per week
Mobile and broadband discounts with Three network
Maternity & Paternity Leave top up, Marriage Leave, Employee Assistance Programme

Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.

Apply Now

Refine Your Search

escalation specialist jobs in dublin, d

Senior Customer Support Specialist (12 Month Fixed Term)

Programme Director

Regional Facilities Manager

Credit Risk Specialist

Regional HR Service Delivery Manager (EMEA)

Global Head of Child Safety - Trust & Safety

HR Payroll Generalist (12 months Fixed Term)

Data Delivery Director

Quality Improvement and Clinical Audit Coordinator

Business Applications Manager

Senior Manager - Credit Portfolio Risk

Technical Support Engineer

Project Manager - Installation & Digital Health Projects

GPO Analyst

Technical Interfacing Lead

Associate/Senior Associate, Security Master - Private Debt

Program Manager, EMEA Infrastructure Supply Chain, AWS Cloud Logistics (ACL)

Regional Services Engineer - Ireland

Planning & Reporting Specialist Lead

Bureau Manager, Payroll Team - Hybrid

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