Find Escalation specialist Jobs in Dublin, D

Senior Specialist, Investor Services Operations
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- No degree
5d
Analyst - Cyber Security
SMBC Aviation Capital —Dublin, County Dublin
- Azure
- Computer Science
- Bachelor's degree
11d
Project Manager - Installation & Digital Health Projects
Cardiac Services IRL —Dublin, County Dublin
- Full-time
- Engineering
- Project management
- IT
Quick apply
11d
Technical Support Engineer
Kota —Dublin, County Dublin
- Full-time
- Hybrid work
- Azure
- SQL
- No degree
- Annual leave
Regional Services Engineer - Ireland
Exclusive Networks —DUBLIN 24, County Dublin
- Full-time
- Hybrid work
- Sales
- English
- Business
4d
Technical Interfacing Lead
Blackrock Health Blackrock Clinic —Dublin, County Dublin
- Full-time
- Management
- Clinic
- No degree
- Employee assistance program
Quick apply
Quality & Training specialist - Account, Interaction & Search Safety - Dublin - German Speaking
TikTok —Dublin, County Dublin
- Weekend availability
- English
- AI
- Communication skills
10d
Global Head of Child Safety - Trust & Safety
TikTok —Dublin, County Dublin
- Presentation skills
- Communication skills
Electrical Capacity Install Technician , DCEO Capacity Install
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- Engineering
- Microsoft Office
- AWS
Credit Risk Specialist
TD Bank —Dublin, County Dublin
- Full-time
- Banking
- Annual leave
Client Service Supervisor - ETF
Brown Brothers Harriman —Dublin, County Dublin
- Full-time
Business Applications Manager
Kingspan Data Solutions —Dublin, County Dublin
- Full-time
- SQL
- Analysis skills
- Project management
Quick apply
Digital Cloud Solution Architect - People Manager
Microsoft —Dublin, County Dublin
- €80,000–€151,700 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
3d
Network Development Engineer, Network - Core
Amazon Development Centre Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Scripting
- Linux
Head of Regulation
Vodafone —DUBLIN 2, County Dublin
- Full-time
- Hybrid work
- Bachelor's degree
- Business
8d
Technical Services Engineer - Partners
MongoDB —Dublin, County Dublin
- Azure
- Java
- AWS
Specialist, (Supervisory), Fund/Client Accounting Representative II
The Bank of New York Mellon Corporation —Dublin, County Dublin
- Full-time
- Business
- Accounting
- Communication skills
Planning & Reporting Specialist Lead
ESB —Dublin, County Dublin
- €71,000–€84,000 a year
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
13d
Manager, Investment Compliance - ACE Guidelines (Dublin)
PIMCO —Dublin, County Dublin
- Full-time
- Master's degree
- SQL
- Analysis skills
Project Design Controls Engineer, Fleet Remediation Engineering
Amazon Data Services Ireland Limited —Dublin, County Dublin
- Full-time
- AWS
- Bachelor's degree
- Electrical Engineering
10d

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Senior Specialist, Investor Services Operations

The Bank of New York Mellon Corporation -
Dublin, County Dublin

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Job details

Full-time
5 days ago

Full job description

We’re seeking a future team member for the role of Senior Specialist to join our Transfer Agency team. This role is in Dublin, Ireland.

BNY Transfer Agency provides fund administration services to a multitude of clients including Money Markets, Mutual Funds and ETFs. The Client Operations team provide both client service and oversight duties for and on behalf of our clients, including management of client queries, client escalations, supporting the offshore processing teams on complex queries and management of risk throughout the transfer agency process as identified in our reconciliation process. Servicing a limited number of clients,

In this role, you’ll make an impact in the following ways:

Identify and manage risks as identified in the reconciliation process on behalf of our clients
Respond to all client queries within the required client SLA.
Respond and assist on all queries and escalations from processing teams (Dealing, Cash Settlements, Distributions, etc.).
Manage risks through engagement with internal teams within Transfer Agency to resolve queries
Engagement with the Fund Accountant, Custodian and other service providers to the fund
Primary escalation point on client/internal escalations and projects and error resolution
Manage fund launches and represent the department during the on-boarding of new Clients
Manage/mitigate risk within Transfer Agency team such as operational and regulatory risks
Organise your team to ensure sufficient cross training is in place and adequate cover in order to meet client expectations
Assist in the completion of staff appraisal and year-end performance reviews
Managing SLA’s within Transfer Agency and escalating any potential late deliverables to the management team and / or client

To be successful in this role, we’re seeking the following:

Third level qualification is preferred or the equivalent combination of education and experience
5+ years of work experience in Transfer Agency is required
Broad Transfer Agency knowledge in dealing, contact centre, cash settlements, reconciliations and client service is required.

BNY, our culture speaks for itself. Here’s a few of our awards:

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Apply Now

Refine Your Search

escalation specialist jobs in dublin, d

Senior Specialist, Investor Services Operations

Analyst - Cyber Security

Project Manager - Installation & Digital Health Projects

Technical Support Engineer

Regional Services Engineer - Ireland

Technical Interfacing Lead

Quality & Training specialist - Account, Interaction & Search Safety - Dublin - German Speaking

Global Head of Child Safety - Trust & Safety

Electrical Capacity Install Technician , DCEO Capacity Install

Credit Risk Specialist

Client Service Supervisor - ETF

Business Applications Manager

Digital Cloud Solution Architect - People Manager

Network Development Engineer, Network - Core

Head of Regulation

Technical Services Engineer - Partners

Specialist, (Supervisory), Fund/Client Accounting Representative II

Planning & Reporting Specialist Lead

Manager, Investment Compliance - ACE Guidelines (Dublin)

Project Design Controls Engineer, Fleet Remediation Engineering

I want to receive the latest job alerts for escalation specialist in dublin, d

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