Find Service desk engineer Jobs in Ireland

Incident Management Analyst
Milestone Technologies, Inc. —Remote
- €36,600 a year
- Weekend availability
- Remote
- Customer service
- English
- Communication skills
Service Desk Engineer
CarTrawler —Dublin, County Dublin
- Hybrid work
- Software troubleshooting
- Salesforce
- Windows
- Annual leave
- Employee assistance program
14d
Team Lead Data Engineer
Social Discovery Group —Remote
- Full-time
- Remote
- Azure
- English
- Windows
Quick apply
Field Service Engineer
Ekco —Dublin, County Dublin
- Azure
- Windows
- Microsoft Office
- Employee assistance program
Quick apply
12d
IT Support Engineer (Tier 2)
Viatel —Dublin, County Dublin
- Azure
- Windows
- Analysis skills
- Annual leave
IT Infrastructure Engineer
Eurofins Ireland Food Testing —Cork, County Cork
- Weekend availability
- Windows
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior Manager, Accounts Receivable, Credit & Collections
Anthropic —Dublin, County Dublin
- €170,000–€220,000 a year
- Microsoft Excel
- Oracle
- Sales
Hard Services Lead
Apleona Ireland —Kilkenny, County Kilkenny
- €60,000 a year
- Full-time
- No degree
Quick apply
14d
IT Helpdesk Technician
DEITG —Dublin, County Dublin
- €29,432–€30,000 a year
- Full-time
- Azure
- Windows
- No degree
Quick apply
3d
Forward Deployed Software Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- JavaScript
- In-person
- Communication skills
- Annual leave
- Work from home
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €30,000 a year
- Weekend availability
- Inventory control
- Windows
- No degree
Quick apply
5d
Senior Data Engineer
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- No degree
IT Airport Engineer - Dublin Airport
ESP Global Services Limited —Swords, County Dublin
- €33,000 a year
- Weekend availability
- Inventory control
- Windows
- No degree
Quick apply
7d
Senior Machine Learning Scientist
Intercom —Dublin, County Dublin
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Annual leave
- Work from home
Principal Engineer, Web Platform – Team Web
Intercom —Dublin, County Dublin
- Hybrid work
- System design
- AWS
- JavaScript
- Annual leave
- Work from home
Fabric Technician
Apleona Ireland —Dublin, County Dublin
- €38,000–€43,000 a year
- Full-time
- No degree
Quick apply
Engineering Lead- Options
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- C++
Head of Engineering - Options
Keyrock —Dublin, County Dublin
- Full-time
- Remote
- System design
- SQL
- C++
Bilingual Channel Sales Engineer, French (EMEA)
Keeper Security, Inc. —Remote
- Remote
- Bilingual
- Azure
- Computer Science
- Sick pay
Senior Product Engineer
Intercom —Dublin, County Dublin
- Hybrid work
- AWS
- JavaScript
- No degree
- Annual leave
- Work from home

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Incident Management Analyst

Milestone Technologies, Inc. -
Remote

Apply Now

Job details

€36,600 a year

Qualifications

Jira
Customer service
English
IT support
ServiceNow
Communication skills
Information Technology

Full job description

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Responsibilities

Internalize and utilize documented procedures, styles, and standards for a consistent incident management experience
Obtain and record all significant efforts during the investigation and mitigation of a service outage
Craft clear, concise summaries of triage and mitigation efforts and the current service state
Identify and document significant milestones during the investigation and mitigation of a service outage
Identify and document key stakeholders involved in the investigation and mitigation of a service outage
Coordinate with service engineers to identify additional support and quickly engage those resources when necessary
Communicate with multiple stakeholders during service outage investigations via voice and chat
Coordinate closely with peers and team leaders during complex or extended service outages
Prepare postmortem documentation for the outage root cause analysis
Respond to manual escalations and communications with the assistance of a senior team member or shift lead
Monitor communication tools to track incoming incidents and assign them to the appropriate team member

Skills

1+ years of experience in IT support fields such as operations or service desk
Experience in following procedures, gathering metrics, and monitoring automated and manual notifications
Experience supporting enterprise-level applications, server hardware, databases, and networks
Experience using alerting, incident management, and work tracking tools like ServiceNow or Jira
Demonstrated ability to respond quickly and follow complex processes in a dynamic environment
Proven capacity to balance multiple responsibilities without compromising work quality, even in high-pressure situations
Highly motivated, detail-oriented individual contributor with outstanding organizational skills
Strong interpersonal and verbal communication skills, capable of working effectively within a diverse team
Superior written communication skills, including following basic English grammar rules, using templates, and adhering to documented styles and standards
Excellent customer service skills, responding to questions and urgent requests in a helpful, empathetic, and professional manner
Ability to work as part of a 24x7x365 team with shifts that include weekends and public holidays

Qualifications

IT-related degree or certification
Working knowledge of ITIL or a similar service management model
Prior experience working in a large multinational team

Compensation

Estimated Pay Range: 36,600.EUR/year

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Apply Now

Refine Your Search

service desk engineer jobs in ireland

Incident Management Analyst

Service Desk Engineer

Team Lead Data Engineer

Field Service Engineer

IT Support Engineer (Tier 2)

IT Infrastructure Engineer

Senior Manager, Accounts Receivable, Credit & Collections

Hard Services Lead

IT Helpdesk Technician

Forward Deployed Software Engineer

IT Airport Engineer - Dublin Airport

Senior Data Engineer

IT Airport Engineer - Dublin Airport

Senior Machine Learning Scientist

Principal Engineer, Web Platform – Team Web

Fabric Technician

Engineering Lead- Options

Head of Engineering - Options

Bilingual Channel Sales Engineer, French (EMEA)

Senior Product Engineer

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